Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Ocala Subway® Restaurant at 9570 SW Highway 200 brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.
Numerous reviews highlighted poor customer service, with complaints about rude and unhelpful staff, particularly the manager Ashley.
Food Quality
Customers frequently mentioned issues with food quality, including old ingredients, incorrect orders, and unsanitary conditions.
Staffing Issues
Many reviews pointed out understaffing problems, leading to long wait times and inadequate service during busy hours.
Cleanliness
Several customers reported that the store was dirty and unkempt, contributing to a negative dining experience.
Mixed Experiences
While many reviews were negative, a few customers praised specific employees for their excellent service and the quality of certain menu items.
LL
Lisa
Feb 13, 2026
1.0
I watched as a customer was asking the guy making sandwiches if he was the only one there. He mentioned that yes, the other person was at lunch. Then a woman (who seems to be Ashley the manager) comes from the back and says "is there a problem" and proceeds to be confrontational. And honestly it was sad. The employee who was making the sandwiches just seemed so dead inside. He was nice, but just void. No smile. I left. I did not want that bad JuJu on my food. I won't ever come back. I guess because you are in Walmart, you probably don't care about customer service. Oh well. But your employees are just soooo sad, angry and lifeless. What is going on there? Now that I read more reviews, I can see that Subway really doesn't care. How can you have so many bad reviews and STILL not replace staff. And it seems I am not the first to notice the young man working while the manager is messing around and then asking people “if there is a problem” I mean seriously, you can’t find a better person? Let me run your HR department. That or be your District Manager. I would NOT tolerate such a horrible store manager/employee. I don't understand, when so many people need jobs, you allow such a sad state of service.
SW
Samantha Wagner
Feb 6, 2026
1.0
My husband went there to eat food was messed up. Ashley would not help him. Wouldn’t even get on the phone before you guys tell us sorry a phone number to get in touch with somebody would be right to fix this or to even listen to us?
JW
Jeffery Wagner
Feb 6, 2026
1.0
Food sucked understaffed The manager, Ashley wouldn’t even help me and I’m trying to get in contact with the owner John or the district manager so if you see this instead of messaging me back, we’re sorry my phone number would be decent to get a hold of somebody
LD
Lucy Diaz
Jan 30, 2026
1.0
Súper mal atención ,me imagino al dueño no le interese su reputación,atienden al público con todos los pelos suelos callendo dentro de mi pan ,súper mal servicio y no te preparan el pan como el cliente desee ,,,resumiendo es un caos y pésimo en general ..
KB
Kate Benzant
Jan 12, 2026
1.0
1/12/26 6:50PM I visited this Subway location tonight and really feel the need to acknowledge the outstanding work of one of the employees who was running the front by himself for quite a while. He handled a long line, in-store customers, and mobile orders with patience, professionalism, and great customer service. He was multitasking as best as anyone reasonably could, and he truly did a fantastic job.
Unfortunately, what really bothered me was the manager’s behavior. Instead of assisting when the line grew, she spent time cleaning tables that didn’t need attention and then handled only mobile orders, leaving him to manage everything on his own. When equipment alarms went off, she spoke to him in a disrespectful and condescending way in front of customers, criticizing his multitasking and even nitpicking his prep work rather than offering support or guidance. It was uncomfortable to watch and completely unnecessary, especially considering how hard he was working.
No employee deserves to be belittled publicly, especially when they are clearly doing their best under pressure. I even felt the need to speak up in the store and tell him how great of a job he was doing, because he truly was.
Management should be supporting their team, not tearing them down. This employee deserves recognition , he kept everything running and still stayed kind, patient, and professional.