Dunkin'

3.7
924 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Ocala, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
5457 SE Maricamp Rd, Ocala, FL
34480, United States

Hours

Reviews

3.7
924 reviews
5 stars
449
4 stars
174
3 stars
84
2 stars
54
1 star
163

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, leading to frustration.

Customer Service

There were numerous complaints about rude and unprofessional staff, with some customers feeling ignored or treated poorly.

Product Quality

Inconsistencies in food and drink quality were noted, including stale donuts and incorrect orders.

Cleanliness

Some reviews mentioned cleanliness issues within the store, impacting overall customer experience.

Positive Experiences

Despite the negative feedback, several customers praised specific staff members and highlighted good experiences with coffee and donuts.
  • TH
    TALO “Israel Ramírez” Hernández
    1 day ago
    2.0
    They delay way too much! It took 40 minutes for them to even take my order. Though the good is tasty, the service was dreadful. While the staff was hustling, the manager kept socializing (telling personal anecdotes) with Doordash delivery drivers, while the queue kept growing. This is very telling of the kind of leader he is and how Dunkin values service.
  • LL
    Lazaro
    3 days ago
    4.0
    I’m giving this location 4 stars. I visited for the first time earlier in the day to buy coffee and the experience was excellent. The service was great, the staff was friendly, and my coffee was hot and exactly the right size. I left very happy. Because of that good experience, I decided to come back the next day in the afternoon before leaving my review. The employees were still respectful, polite, and professional, which I appreciate a lot. However, this time the coffee I received was not the same quality: it was lukewarm and the cup was filled almost only halfway. I chose not to say anything to the person who helped me because they had treated me very well and I didn’t want to make them feel bad, but I do think it’s important to mention it here. Overall, this is a good place and I see potential for great service every time. I’m giving 4 stars only because of the coffee on my second visit—if it had been hot and filled correctly like the first time, this would easily be a 5-star review. I hope this helps the team improve, because I would like to keep coming back.
  • LT
    Lizzy Thomwell
    Nov 16, 2025
    1.0
    Out of all of the Dunkin' Donuts in Marion County, this one is the worst. I get breakfast here and they NEVER include napkins with my meal. When I ask for napkins, I get one or two. It's ridiculous. Whoever is running this place needs to start giving out napkins to people who order food. Do yourself a favor and go to another Dunkin where you don't have to beg for napkins
  • JA
    Jordan Arellano
    Nov 6, 2025
    1.0
    Never order on the app. Was not informed that they were, out of stock, of 80% of my order. This order was for my entire office.
  • SS
    sam
    Oct 17, 2025
    5.0
    amazing quick service best macchiato ever, some guy gave me a super fresh donut

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' at 5457 SE Maricamp Rd, Ocala, FL?

Dunkin' is open from 4:30 AM to 8:00 PM Monday through Friday, and from 5:00 AM to 8:00 PM on weekends.

Does Dunkin' offer delivery and pickup services?

Yes, Dunkin' offers both delivery and curbside pickup services.