Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,371 reviews
5 stars
665
4 stars
287
3 stars
154
2 stars
92
1 star
173
What are people saying?
AI-generated from recent customer reviews
Food Quality
Food quality is inconsistent; some customers enjoyed the flavors while others reported issues like dry chicken and missing sauces.
Customer Service
Customer service experiences vary widely, with some staff being friendly and professional, while others displayed rudeness and poor attitude.
Cleanliness
Cleanliness is a concern, with reports of dirty tables and unsanitary conditions in some locations.
Value for Money
Many customers feel the prices are high relative to portion sizes and quality, leading to mixed feelings about value.
Wait Times
Long wait times are frequently mentioned, especially during busy hours, impacting overall customer satisfaction.
- BPBithja Previlon2 days ago1.0It’s disappointing you pay for good food and quality. Just to be disappointed. I ordered a chicken quesadilla wrap and it was soggy and moist and cold. If anything a chicken quesadilla should be hot. Can you explain why a chicken quesadilla comes out soggy the wrap is pretty much falling apart and cheese is not melted. I was disgusted this is not okay. I would think that it’s the team members job to ensure the food that they are serving is done and presented with care.
- TST SmittyNov 17, 20251.0Went there and got a wrap that had cold cheese n dry hard chicken along with it being made wrong and they’re soda machine was down so they poured me some strawberry lemonade from a jug and then charged me extra for the drink. Just terrible pollo. Never again will I buy from pollo. Last straw for me
- FCFrancisco CruzNov 10, 20251.0Be careful waste you're time here order 1/2 chicken they didn't give order right the first I had to tell them I order 1)2 they were trying to give 1/4 then chicken dry burn had no favor, Rice was salt and sticky couldn't eat my meal sincerely not the service expected from pollo tropical wouldn't eat here even if was last recort other locations are much more professional
- DCDemi CastellanosNov 7, 20255.0Love pollo tropical
- JMJA MOct 31, 20251.0Just ordered, some young girls at the drive-thru, so rude!"
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in North Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online through their delivery page.
Where is Pollo Tropical located in North Miami?
Pollo Tropical is located at 19911 N. W. 2nd Avenue SR7, North Miami, FL, 33169, United States.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical accommodate families and children?
Yes, the restaurant welcomes families, has a children's menu, and provides high chairs for young guests.
Is there seating available at Pollo Tropical?
Yes, Pollo Tropical has indoor and outdoor seating, including wheelchair accessible seating.
Are there nearby attractions or places to visit around Pollo Tropical?
Nearby places include 7-Eleven convenience store for quick needs and McDonald's for alternative fast food options.
How can nearby public transport or services help customers reach Pollo Tropical?
Nearby stores like 7-Eleven and McDonald's are recognizable landmarks that can help customers navigate and find Pollo Tropical easily.
What other dining options are near Pollo Tropical in North Miami?
Nearby dining options include Stadium Diner for American cuisine, Pizza Hut for pizza lovers, and Koning Restaurants International for Japanese food.