Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,396 reviews
5 stars
680
4 stars
294
3 stars
154
2 stars
93
1 star
175
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying the flavors while others experienced cold, overcooked, or poorly prepared dishes.
Service Issues
Multiple reviews highlighted poor customer service, including rude staff interactions and long wait times.
Cleanliness
Several customers noted cleanliness issues, particularly in the dining area and restrooms.
Positive Experiences
Despite the negatives, many customers praised the food and service, indicating a mix of positive and negative experiences.
- ILIvonne Lasprilla2 days ago5.0Muy bien servicio y atención.
- RJrichard joassaint4 days ago5.0Great Management.
- DDDee6 days ago1.0Worst experience of my life
- RCRuth Mar CifuentesJan 2, 20265.0Amazing, fast, delicious, great service. Thank you for opening on Dec 31, so late.
- JTJackie TaylorDec 18, 20252.0They didn't have chicken ready. What type of planning allows for your primary product to have a 25 minute wait?
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in North Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery. You can order online through their delivery page.
Where is Pollo Tropical located in North Miami?
Pollo Tropical is located at 19911 N. W. 2nd Avenue SR7, North Miami, FL, 33169, United States.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical accommodate families and children?
Yes, the restaurant welcomes families, has a children's menu, and provides high chairs for young guests.
Is there seating available at Pollo Tropical?
Yes, Pollo Tropical has indoor and outdoor seating, including wheelchair accessible seating.
Are there nearby attractions or places to visit around Pollo Tropical?
Nearby places include 7-Eleven convenience store for quick needs and McDonald's for alternative fast food options.
How can nearby public transport or services help customers reach Pollo Tropical?
Nearby stores like 7-Eleven and McDonald's are recognizable landmarks that can help customers navigate and find Pollo Tropical easily.
What other dining options are near Pollo Tropical in North Miami?
Nearby dining options include Stadium Diner for American cuisine, Pizza Hut for pizza lovers, and Koning Restaurants International for Japanese food.