esther who works through the drive thru had a very poor attitude, she told me to pull forward and not only did i have to wait an additional 10 minutes in the parking lot i had to walk inside and pick up my food. the supervisor zureley couldn’t even accommodate one sauce for the inconvience
CW
che white
Sep 27, 2025
1.0
I am writing to formally express my dissatisfaction with an order I placed at 11:30 AM for a 2:00 PM delivery. Unfortunately, my order did not arrive until 2:15 PM.
When I called to check on the issue, I spoke with a young woman who identified herself as the manager. Instead of acknowledging the delay or offering an apology, she gave several excuses, including claiming that she called out the name "Lorenzo." My name , not Lorenzo. This shows a lack of care and attention to detail.
I also spoke with another manager, and neither of them offered a sincere apology. Instead, they continued trying to justify the situation rather than simply recognizing the mistake and addressing it appropriately. As a paying customer, this was disappointing and frustrating.
Your team should understand that guests are what make your business successful. A simple approach of Believe, Listen, Apologize, Solve, and Thank can go a long way in creating positive customer experiences. Every negative situation can be a learning opportunity, but only if taken seriously.
I hope you take this feedback constructively and ensure your staff is trained to handle such situations more professionally in the future.
NM
Norman Myrie
Sep 6, 2025
4.0
Charlie's pretty much never disappoints . Not this time either ... the cheese steak sandwich was delightful .
HL
Hey Lockout
Aug 20, 2025
1.0
So apparently these people are charging you for dipping sauce for your fries. Who does that ? So now I am eating bare naked fries. First time ever eating here. Last time ever eating here. Charging for fries. Pathetic. Going out of business?
JB
Jacqueline Bowman
Jul 30, 2025
5.0
Ordered online,like the cheesesteak,would order again
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular operating hours for Charleys Cheesesteaks at Arena Shoppes?
Charleys Cheesesteaks is open daily from 10:00 AM to 1:00 AM.
Is delivery available at Charleys Cheesesteaks?
No, delivery service is not available as delivery hours are closed all week.
Does Charleys Cheesesteaks offer drive-through service?
No, the drive-through is closed every day of the week at this location.
Can I place an order for pickup at Charleys Cheesesteaks?
Pickup service is not available since pickup hours indicate the location is closed for this service all week.
Is takeout an option at Charleys Cheesesteaks?
Takeout is not offered currently as the takeout hours show the service is closed all days.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, MasterCard, and Visa cards.
Where is Charleys Cheesesteaks located?
The restaurant is located at 7202 W McNab Rd, North Lauderdale, FL 33068, USA, in the Arena Shoppes area.
What nearby places can I visit alongside Charleys Cheesesteaks?
Nearby you can visit landmarks like Arena Shoppes shopping center, Ruston Sports Complex for events, and the Water for Life Wyland's 99th Whaling Wall campground.
Are there convenient stores or gas stations near Charleys Cheesesteaks?
Yes, Chevron and Wawa, both gas stations with convenience stores, are nearby for quick stops before or after your meal.
What other dining options are close to Charleys Cheesesteaks?
Nearby dining options include McDonald's, Wendy's, Taco Bell, KFC, Huey Magoo's, China Wok, La Costa Rock Island, and Baskin-Robbins for desserts.