The shakes came out all melted and jimmy didn’t tip them over and when we asked about it he gave us a weird stare and walked away from us just terrible customer service!
AB
Ashley Bartlett
Mar 31, 2026
5.0
Have never been let down by this DQ location.
JM
Jason Miles
Mar 28, 2026
5.0
Absolutely best place for cold treats
BB
Becky Breda
Mar 11, 2026
1.0
So over it. This location has gone downhill since their "upgrade." You get what they feel like shoving out the window at you, not what you politely ordered. "Make it later" requests are routinely ignored in-store, and then they act like it's the customer's fault that the employees didn't listen. Today's drive through order was a circus. Husband was picking up dinner in an attempt to improve my day, and they either left off or messed up half my order, leaving me with no fries in my combo and nothing drinkable even though he paid upcharges for both. When I attempted to call the store during business hours to try and sort it out, I got an automated message telling me to "call back during store hours" or use the website if I wanted to order a cake, with no option to leave a message for the manager. (After dealing with the manager in the past and reading other reviews, I can bet I know why...) I think I'm done with this location. The chili cheese coney with mustard and onions isn't worth the hassle it takes to get the rest of the order right.
EC
Ernesto De La Cantera
Mar 5, 2026
2.0
Ice cream was nearly melted . Manager / Owner is really arrogant. Customer service is poor.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Niceville, FL?
Dairy Queen Grill & Chill is open every day from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located?
It is located at 406 John Sims Pky E, Niceville, FL 32578-2026, US.
What type of food does Dairy Queen Grill & Chill serve?
They serve classic fast food including soft-serve ice cream, signature shakes, burgers, and fries.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, Dairy Queen Grill & Chill has a drive-thru service available for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, the restaurant welcomes families and children, provides booster seats, high chairs, restrooms, wheelchair accessibility, and free WiFi.
Can I order food online or via an app from Dairy Queen Grill & Chill?
Yes, you can order online through their website and download their app for exclusive deals and mobile ordering with rewards.
What are some specialty menu items at Dairy Queen Grill & Chill?
Specialties include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, shakes & malts, and DQCakes.com for cakes and birthday cakes.
What nearby food options are available around Dairy Queen Grill & Chill?
Nearby food options include Danny's Fried Chicken, Papa Johns Pizza, Burger King, and Byrd's Seafood Market.
Are there any nearby automotive services near Dairy Queen Grill & Chill?
Yes, several automotive services are close by such as Quik Lube Center, Niceville Auto Tech, Shawn's Auto Shack, Auto Tech, Advance Auto Parts, Cooperative Auto Brokers, and U-Haul Neighborhood Dealer.
What nearby businesses could be useful for visitors or customers near Dairy Queen Grill & Chill?
Visitors might find The First Bank, Beach Community Mortgage, Katie Wildasin Sells NW Florida (real estate), Above The Rest Entertainment for event planning, and Lash,Wax Relax LLC for beauty and spa services nearby.
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