McDonald's

3.7
1753 reviews
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Business Details

3181 Sr 44, New Smyrna Beach, FL
32168, United States
(386) 427-2753
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3181 Sr 44, New Smyrna Beach, FL
32168, United States

Hours

Reviews

3.7
1,753 reviews
5 stars
741
4 stars
395
3 stars
268
2 stars
121
1 star
228

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Temperature

Many reviews mentioned that food was often served cold or not at the right temperature, leading to dissatisfaction.

Staff Attitude

While some staff were praised for being friendly, numerous reviews highlighted rude or unprofessional behavior from certain employees, particularly management.

Cleanliness Issues

Several customers noted unsanitary conditions, including clogged restrooms and dirty tables, which detracted from their experience.

Inconsistent Experience

The quality of service and food varied significantly between shifts, with day shifts generally performing better than night shifts.
  • GS
    Gustavo Salazar
    1 day ago
    1.0
    The staff is rude and doesn't know how to handle stress levels. Besides, the restaurant is filthy and disgusting.
  • FS
    Fred Smith
    2 days ago
    1.0
    This place is terrible, I ordered a spicy chicken sandwich. I usually take pictures to show how bad it is. No sauce,burnt bun,wilted tomato, dry lettuce. It was so bad I handed the sandwich back. Then I asked for a quarter pondered. They gave it to me. The cheese was cold, I figured if I asked them to nuke it, that might be pushing my luck. Who ever is making sandwiches needs to go back to school and relearn how to make them. It was that bad. I'll never eat there again. Let not forget the tables in the restaurant are dirty. Everyone of them.
  • RS
    Richard Siggins
    Nov 3, 2025
    2.0
    Stopped for 2 teas. Had to do the kiosk thing, which takes too long. Then they waited on someone else. Then put her fingers inside our cups and the ice machines were not working. Gave 2 stars because they were friendly
  • SW
    Stephen Winters
    Nov 2, 2025
    2.0
    Ordered 3 combos all were rung up without fries. Ordered a total of 2 cheeseburgers and 2 plain hamburgers and after getting the order read back to us, we got charged for 3 cheeseburgers and all that was taken off was the cheese on 2 of them. If you order according to the combo number, most people assume that you wat fries with that. Someone should tell these folks on the other end of the drive thru menu.
  • KB
    Katrina Bressett
    Oct 18, 2025
    1.0
    Tried to go in an order from the kiosk and entered my code and nothing came up. Waited for 6 min at the register, still having to refresh the screen so my code number didn’t disappear. Nobody came over to check on me. I ended up leaving because I didn’t want to wait anymore: I was craving a double cheeseburger and was very disappointed to have to leave without anything.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location in New Smyrna Beach, FL?

This McDonald's is open daily from 6:00 AM to 11:00 PM.

Is drive-thru service available, and what are its hours?

Yes, the drive-thru is available every day from 5:00 AM to midnight.