Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.4
2,047 reviews
5 stars
735
4 stars
383
3 stars
312
2 stars
155
1 star
462
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported long wait times and inconsistent service, with some praising individual staff members while others criticized overall management and employee attitudes.
Food Consistency
There were numerous complaints about incorrect orders, cold food, and inconsistency in food quality, with some customers receiving raw or poorly prepared items.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the dining area and kitchen, with reports of dirty tables and general neglect of cleanliness.
Staffing Issues
Many customers noted that the location was often understaffed, leading to poor service and long wait times, especially during busy hours.
Customer Experience
While some customers had positive experiences with friendly staff, many expressed frustration over rude service and a lack of basic customer care.
- JBJess B4 days ago5.0Great, clean, hardworking crew & management delivering quality service. Keep up the good work!!
- V1Vampire123455 123455Nov 16, 20251.0Ordered doordash from here for a very late dinner as j just got off work. I ordered a large fry, 1 large coke, 3 chicken wraps and 2 holiday pies. I was missing both pies, my fries were extremely hard. Im talking so hard it sounded like a brick when j tapped it against the table. No amount of ketchup could salvage those fries. All three of my wraps were made wrong. All of them were made without cheese and the chicken tasted like it had been sitting up for a hours. If I wake up with food poisoning in the morning it came from this place!
- CJCharles JamesOct 18, 20251.0I went inside for service then had to wait a couple of minutes for someone to take my order. I proceeded to order then had to repeat my order 5 times. Then it was rung up incorrectly. Then I realized that there is no drink station. On top of that, the cashier spoke in near whispers and mumbled.
- GDGrobginski DeklinskiOct 3, 20255.0Is the food the best in the world? No. Does the food hit a certain spot that only McDonald's can hit? Absolutely. This little spot is open 24-hours a day, the food is always hot and fresh (I've actually had food from here that was maybe even a little too hot!) and the employees are quick, no matter when you go. They're friendly, too. Please keep in mind that the employees here work a stressful job, and just because they don't stop to have a detailed conversation with you doesn't mean they don't care about the service they're providing. This'll always be "my" local MickeyD's.
- IJIsrael JimenezOct 1, 20251.0McDonald's used to be fast food now wait in the drive thru for 30 minutes
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 5309 US Hwy 19S, New Port Richey?
McDonald's is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, they offer delivery services 24/7 with same-day and no-contact options available.
Can I order food using a mobile app from this McDonald's?
Yes, you can order through the McDonald's app available on both Apple App Store and Google Play Store.
Is there a drive-thru available at this McDonald's and what are its hours?
Yes, there is a drive-thru open 24 hours every day.
What payment methods are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
What types of services does this McDonald's offer?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Where can I find the menu for this McDonald's location?
The full menu is available online at McDonald's official website's menu page.
Are there any nearby restaurants I can visit before or after dining at McDonald's?
Yes, nearby you can find Cracker Barrel Old Country Store, Taco Tequila Co, Smith's Cafe, Dockside Grille, and Mr Pastrami, offering a variety of dining options.
What nearby stores are convenient for shopping around McDonald's at this location?
Shoppers can visit Big Lots, Burlington, Old Time Pottery, Mattress Firm, and various mobile phone stores like T-Mobile for Business and AT&T Store close by.
Are there any health or fitness facilities near this McDonald's?
Yes, nearby facilities include Youfit Health Clubs, Palm Tree Dentistry, Healthy Vision Institute, Blue Cross Blue Shield, and OneBlood donation center.