Dunkin'

3.4
590 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Port Richey, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10829 State Road 54, New Port Richey, FL
34655, United States

Hours

Reviews

3.4
590 reviews
5 stars
255
4 stars
104
3 stars
40
2 stars
30
1 star
161

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, particularly from a manager named Jennifer, leading to a negative customer experience.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and missing components, contributing to frustration.

Cleanliness and Food Quality

Several reviews mentioned unsanitary conditions and poor food quality, with complaints about stale donuts and improperly prepared food.

Staff Attitude

There were multiple instances of staff displaying unprofessional behavior, including cursing and arguing in front of customers, which detracted from the overall experience.

Service Speed

Customers frequently noted long wait times for orders, both in-store and at the drive-thru, often exacerbated by staff inefficiency.
  • JF
    James Faurote
    Dec 27, 2025
    1.0
    There’s a Starbucks and a good Dunkin a little further down the road. This place is easily the worst Dunkin in existence. Take 10 minutes to make two drinks, forget the straws, and the staff treat the customers like we’re the problem.
  • RR
    Robin Renna
    Dec 12, 2025
    1.0
    I pulled up to drive-through window first I got my coffee wrong and when I told him something was missing out of it, they caught an attitude and then they proceeded to shove the drink into my hand. I asked somewhere the other part of my order was he rolled his eyes slammed the drive-through window and was complaining. I always have an issue when I go to that store on my way to work and then the other crew proceeded to laugh And snicker
  • NC
    Nick Cosentino
    Nov 25, 2025
    1.0
    I’m addicted to caffeine and I’d rather skip the caffeine than stop here. Awful service
  • AC
    Amanda Cosentino
    Nov 25, 2025
    1.0
    as a previous barista for 6 years, my only advice to this establishment is that when a customer is kindly explaining their drink is incorrectly typed in (by a clearly new employee) and made wrong due to how it was typed in, don't cop an attitude out of the drive thru window. you act like this coffee comes out of your paycheck, it is NOT THAT SERIOUS girl. my fault for passing my typical dunkin' and stopping here, that's on me. screaming at customers to feel validated that you didn't make a mistake, is insane behavior. also, you remade my drink again and its still wrong. worst $8 and 25 mins ive wasted in my 30 years of living. i hope your tuesday gets better and maybe you find a job you actually like :) xoxoxo
  • EC
    Elizabeth Campagna
    Nov 9, 2025
    1.0
    If I could rate a zero I would have. What a damn joke it was to come to this Dunkin’ Donuts I will never ever come to this crappy atmosphere the rudest employees I just left your Dunkin’ Donuts , and I am beyond disgusted with the service and quality. The employees were rude, dismissive, and completely unprofessional. When I mentioned that the Snackin’ Bacon was cold, greasy, and sitting in a puddle of oil, they told me that “it’s supposed to come cold” and that “the training facility said so.” They follow the rules. I really wanted to call the lady a liar because my closest friend is actually a manager at Dunkin’ Donuts and I know they’re supposed to come hot and fresh not cold and greasy That is absolutely ridiculous. Snackin’ Bacon is supposed to be served warm and fresh — not cold, slimy, and old. It was inedible. The fact that your employees tried to argue with a paying customer instead of fixing the issue shows a complete lack of care and respect. I expect better from Dunkin’. You seriously need to retrain this staff on both food handling and basic customer service. This was one of the most unpleasant experiences I’ve ever had at a Dunkin’.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in New Port Richey, FL?

Dunkin' is open daily from 5:00 AM to 8:00 PM, except on Thursdays when it closes at 5:00 PM.

Does this Dunkin' location offer delivery and pickup options?

Yes, this Dunkin' offers both delivery and curbside pickup services.