Dunkin'

Reviews

• MF

  Milka Fernandez

  5 days ago
  1.0
  Estuve más de 50 minutos esperando en el lugar y tuve que ir a pedir la comida, porqué habían perdido la orden.
• JB

  Jack Bilecki

  Nov 10, 2025
  1.0
  I came in here today and Jennifer was having an attitude to me and this girl and was being very disrespectful, and I told her she needs to watch her attitude then she started flipping me off, cussing me out, saying her and her boyfriend are going to come and fight me at 4pm. And I called later asking for a higher up’s number and she told me to call 911, she needs to be fired because clearly she is too old to be acting like this
• EC

  Elizabeth Campagna

  Nov 9, 2025
  1.0
  If I could rate a zero I would have. What a damn joke it was to come to this Dunkin’ Donuts I will never ever come to this crappy atmosphere the rudest employees I just left your Dunkin’ Donuts , and I am beyond disgusted with the service and quality. The employees were rude, dismissive, and completely unprofessional. When I mentioned that the Snackin’ Bacon was cold, greasy, and sitting in a puddle of oil, they told me that “it’s supposed to come cold” and that “the training facility said so.” They follow the rules. I really wanted to call the lady a liar because my closest friend is actually a manager at Dunkin’ Donuts and I know they’re supposed to come hot and fresh not cold and greasy That is absolutely ridiculous. Snackin’ Bacon is supposed to be served warm and fresh — not cold, slimy, and old. It was inedible. The fact that your employees tried to argue with a paying customer instead of fixing the issue shows a complete lack of care and respect. I expect better from Dunkin’. You seriously need to retrain this staff on both food handling and basic customer service. This was one of the most unpleasant experiences I’ve ever had at a Dunkin’.
• DG

  Devin Grubb

  Oct 24, 2025
  1.0
  This is the first and last time I will ever go into your establishment in Trinity. The store manager is horrible! Extremely rude, and absolutely no customer service skills. I drove to your other Dunkin donuts store and was telling the staff there about my experience at that store and they apologized to me for my bad experience. Apparently she is known as the coffee Nazi in the area, and her reputation proceeds her! Ask yourself this question do you really want this person representing your business?
• GA

  George Attalla

  Oct 13, 2025
  1.0
  Ordered my usual drink. I get Dunkin basically daily. Drove off and something tasted weird. Almost like dish water or something. Called and they told me to come back for them to remake it. I go through the drive through and they said come around. Jennifer saw my half full cup and then refused to remake it even though they already made it. I told her I kept sipping on it cause I couldn’t quite make out what was wrong or what it tasted like (thought it was in my head) but honestly it tasted like a wet rag. She was being super aggressive and rude. Attitude is not acceptable. Scared my 5 year old and I tried my best to stay calm as to not scare my son. If he wasn’t with me I would have lost it. I’m the nicest most gentle guy and she had my blood boiling. Owner needs to fire Jennifer asap in my opinion. You’re going to lose many customers. Finally after debating me for a good 5-10 minutes she gave me a refund (Shorted me and had to go back). Didn’t make any sense to me. You had the remade drink done but refused to give it to me but offered a refund!? Logic makes no sense. I could’ve just handed the money back and ordered the drink they already made lol. Anyways. I’m gonna follow up with the owner. Again I’m genuinely a nice guy but that was ridiculous.

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