Dairy Queen Grill & Chill

4.0
1814 reviews
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Business Details

6405 State Road 54, New Port Richey, FL
34653-6010, United States
(727) 849-1263
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
6405 State Road 54, New Port Richey, FL
34653-6010, United States

Hours

Reviews

4.0
1,814 reviews
5 stars
943
4 stars
370
3 stars
196
2 stars
86
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported long wait times at both the drive-thru and inside the restaurant, often exceeding 30 minutes.

Staff Attitude

While some staff members received praise for their friendliness and attentiveness, others were noted for being rude or unprofessional.

Food Quality

The food quality received mixed reviews; while some customers enjoyed fresh and tasty items, others reported issues with incorrect orders and cold food.

Cleanliness

The establishment was generally described as clean, although some customers raised concerns about food handling practices.

Management Issues

Several reviews indicated disorganization and a lack of effective management, leading to confusion and delays in service.
  • ML
    Michele Lawhorn
    Nov 10, 2025
    2.0
    THE BLIZZARDS ARE NOW JUNK! They have blended the m&most down to tiny tiny tiny little pieces, so small you can barely see they are in there! No it's not the mini m&m they are literally ground up to nothing! Same with the oreo cookie one, oreo's are ground into dust! When I complained the manager came to the window and literally lied to me, saying they have been that way for 20 yrs. I said no they haven't I have been coming to DQ ever since my kids were 5 yrs old and they are now in their 40's. I dont ever recall getting a blizzard this pathetic! He did nothing to appease me.!
  • CL
    Cheryl Landreth
    Oct 29, 2025
    5.0
    Owner very nice and attentive.
  • AA
    Acey Ace
    Oct 7, 2025
    5.0
    Honestly I love this place, I just wish there was two lines or some way to make the line a little faster. It's always busy which is great for them! I just wish it wasn't so long a wait but it is worth the wait.
  • SH
    stephen hawkins
    Sep 30, 2025
    1.0
    Waited 51 minutes in the drive-through for a simple chicken strips and french fries order. Manager gave me the stupid excuse that everything is made fresh. The girl at the window lied to me and said they were only two people working. There’s like seven or eight people inside working. Would not recommend going to this place at least not through the drive-through.
  • PM
    Penney Morgan
    Sep 28, 2025
    3.0
    Went through the drive through for a blizzard. It took about 15 mins. There was one car in front of us and none in the parking lot. The person at the window had an attitude.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, burgers, and fries at its fast-food chain.

What are the hours of operation for Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday to Saturday from 11:00 AM to 10:30 PM.