Dairy Queen Grill & Chill

4.0
1822 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
6405 State Road 54, New Port Richey, FL
34653-6010, United States

Hours

Reviews

4.0
1,822 reviews
5 stars
949
4 stars
371
3 stars
195
2 stars
86
1 star
221

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported consistently slow service, particularly in the drive-thru, with wait times often exceeding 30 minutes.

Staff Attitude

Several reviews highlighted negative interactions with staff, including rudeness and a lack of professionalism.

Food Quality

While some customers praised the food and ice cream, others noted issues with incorrect orders and declining quality.

Cleanliness and Management

The restaurant was generally described as clean, but management was criticized for poor organization and handling of staff.
  • CD
    cristina diamond-owens
    Jan 1, 2026
    4.0
    3 stars because I feel it is to pricey for a family. To take your family there it is just as much to go to outback or long horns. Very nice and friendly staff and the owner is nice. Food is good just a little to high on some of the prices I feel. What happened to taking your kids for some ice cream and it not cost a fortune.
  • DP
    Dolo PikassoMNGheadHancho
    Dec 12, 2025
    1.0
    Ladies here have attitude issues. Treat uber drivers as less than, was asked with attitude if i was ready for my order. I said yes amd got up, then the power trip comes amd they tell me to comfirm the order like everywhere else does. Then woth more attitude im told i have to pull up the map. I responded with a "i know" then the employee wants to claim i have a attitude. Thats hilarious, wouldnt have gotten one if i wasnt given one. The manager joined in with attitude of her own, cant wait to go back next time, ill be killing them with kindness. Uber drivers beware, this isnt the first time ive had this issue with this location but its definitely the most egregious. Ladies if you dont want attitude dont give it. Idgaf if its your time of the month, you hate your job or are jist depressed. Uber drivers are people too and i always give respect unless it not givin amd this the 3rd or 4th time ive gotten attitude or disrespect from this location. Crazy i have no issues with little road and im asked to confirm everytime. If your miserable dont take itb o ut on me im just doing my job as well
  • JC
    Jesse Costantino
    Dec 11, 2025
    5.0
    Outstanding service is a rare find in fast food these days and this restaurant nails it! Keep up the great work!
  • SH
    Susan Harper
    Dec 9, 2025
    1.0
    Zero customer service. They should be reported.Walked in at 2 o’clock and waited for seven minutes. There was absolutely no one at the counter and no one visible in the kitchen. There were two other guys and another couple coming in while one of the employees was outside talking on her phone eating ice cream.
  • RM
    Regan Murdock
    Dec 1, 2025
    1.0
    I went to Dairy Queen two nights in a row and both times my order was messed up. I asked for a bacon burger, and when he repeated it as a number 5, I corrected it and said “bacon deluxe,” and he still didn’t listen. Then I asked for a sugar cookie Blizzard and ended up getting peppermint bark, which I didn’t want at all. The second night I ordered a cookie dough Blizzard with Reese’s cups mixed in, and there were no Reese’s in it—just plain cookie dough. It’s frustrating because they repeated the order back to me, but nothing came out right either time. It was just annoying and disappointing. Also both nights they were busy talking to each other then focusing on what they should be doing

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food does Dairy Queen Grill & Chill serve?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, burgers, and fries at its fast-food chain.

What are the hours of operation for Dairy Queen Grill & Chill?

Dairy Queen Grill & Chill is open Monday to Thursday and Sunday from 11:00 AM to 10:00 PM, and Friday to Saturday from 11:00 AM to 10:30 PM.