Chipotle Mexican Grill

3.2
872 reviews
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About

Mexican Restaurant
Chipotle Trinity is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3286 Word Way, New Port Richey, FL
34655, United States

Hours

Reviews

3.2
872 reviews
5 stars
349
4 stars
98
3 stars
63
2 stars
94
1 star
268

What are people saying?

AI-generated from recent customer reviews

Food Quality

Inconsistent food quality reported, with issues like overly salty dishes, undercooked rice, and missing ingredients.

Customer Service

Mixed reviews on customer service; some employees are friendly while others are reported as rude and unprofessional.

Portion Sizes

Frequent complaints about small portion sizes and inconsistency in food servings.

Cleanliness

Concerns raised about cleanliness, including dirty tables and unsanitary conditions in the restroom.

Management Issues

Criticism of management for poor oversight, leading to staff attitude problems and inconsistent food quality.
  • TG
    Toxicated Gator
    3 days ago
    1.0
    My bowl was half empty and the guac was expired. Other than that the burrito was good. Just make sure the workers keep up the FIFO method. I understand it can be busy but it was slow today.
  • BB
    Blank
    Nov 15, 2025
    5.0
    Been coming here since 2019 and never had any major issues. Great food, (usually) fast service, and friendly line workers/managers. There were a small amount of times I've come here where I had sub-par service, like getting an overly-salted burrito, or getting smaller portions than usual, but 9/10 times it's been fine. The atmosphere is always pretty chaotic though, so I'd opt-out of eating inside. And honestly, think a majority of these reviews are overly negative for a fast-casual restaurant. If you come in, are polite to the workers, and keep expectations low, you shouldn't be too disappointed.
  • GM
    Gee M
    Nov 1, 2025
    4.0
    Food was good and hot! The team was the beat,great customer service!
  • DM
    Duru M
    Nov 1, 2025
    1.0
    I see why it’s three stars now. There is one guy I don’t know his name but he’s a black gentleman very nice except him. Everybody else is lazy. They get mad while preparing your food. They rush you and they’re a bunch of young kids. Maybe you guys want to hire a mature group of people. They are rude. They’re nasty. They rush you. They don’t change their gloves. I literally saw this girl with blonde hair cleaning the mess off of the counter with her gloves and then start preparing food. That was disgusting.
  • PP
    Purple_Passion
    Oct 26, 2025
    1.0
    What a disappointment. You know when you have that craving for a certain type of food.. Well thanks to this location that was ruined!!! Got a chicken bowl to go.. My God that chicken was so SALTY I couldn't even eat it.. I was so pissed as I was shopping for the day and heading home to enjoy my meal.. I couldn't.. And when I say salt it's the kind of salt that instantly makes your blood pressure rise.. I could not believe the amount of salt was in my meal.. It was so unbearable.. Is there no quality control!? .. And if so how could you let this pass.. If there were any customers with serious health issues this would be a very BIG problem.. The WORST take out experience to date.. Unacceptable!!!!

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Trinity, New Port Richey serve?

Chipotle Trinity offers customizable Mexican fast-casual dishes including burritos, bowls, quesadillas, tacos, and salads prepared with responsibly sourced ingredients.

What are the opening hours of Chipotle Mexican Grill at 3286 Word Way?

Chipotle is open daily from 10:45 AM to 11:00 PM.