Baskin-Robbins

2.9
171 reviews

About

Ice Cream ShopDessert ShopCake Maker
Visit your local Baskin-Robbins at 7635 State Road #54, New Port Richey, FL — your destination for premium ice cream, frozen desserts, and custom cakes. Baskin-Robbins features its world-famous 31 flavors, with rotating selections and endless combinations available every day. Enjoy hand-scooped ice cream, specialty sundaes like the Banana Royale, Brownie Sundae, and Banana Split, plus a full lineup of beverages including Mangonadas, Milkshakes, Smoothies, Floats, Fizzes, and Cappy Blasts. Customize your celebration with made-to-order ice cream cakes or take home Pre-Packed Quarts, Fresh Pack Quarts, Polar Pizza® Ice Cream Treats, Boxed Novelty Bars, DIY Kits, Creature Creations®, and Fresh Baked Waffle Cones. Every visit is a reason to Seize the Yay™ — order online or through the BR Rewards App for pickup or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Baskin-Robbins
7635 State Road #54, New Port Richey, FL
34653, United States

Hours

Reviews

2.9
171 reviews
5 stars
54
4 stars
23
3 stars
13
2 stars
9
1 star
72

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and lack of knowledge about menu items.

Product Availability

Many reviews highlighted frequent shortages of popular ice cream flavors and other menu items, leading to customer frustration.

Quality Concerns

Customers expressed disappointment with the quality of ice cream and other products, citing issues like freezer burn and incorrect orders.

Management Problems

Several reviews pointed to inadequate management and staffing, resulting in disorganization and poor customer experiences.

Mixed Customer Experiences

While some customers praised the ice cream and service, the overall sentiment leaned negative due to recurring issues.
  • HH
    Hayley henderson
    Sep 4, 2025
    1.0
    They gave me peanut butter ice cream (I’m allergic) when the label said chocolate chip cookie dough. I was nice about it, and the manager did not apologize or offer me a refund.
  • KN
    Katherine Nguyen
    Aug 20, 2025
    1.0
    For a ice cream place to never have chocolate ice cream is mind boggling if I could give 0 stars I would because where is my chocolate ice cream respectfully
  • GA
    Gabriela Alfonso
    Aug 11, 2025
    1.0
    The worst!!!
  • RB
    Renna Bain
    Aug 3, 2025
    1.0
    Out of ice cream cups lids out of hot caramel and chocolate. Ice cream was melted no taste. Servers were very friendly will not return again
  • NB
    No Body
    Jul 31, 2025
    1.0
    Employees are idle, inept, and slow as can be. They have zero expediency.

Frequently Asked Questions About Baskin-Robbins

How do I find a Baskin-Robbins shop near me?

To find a shop near you, please visit our “Find a Shop” section and enter your ZIP code.

How do I know which flavors are featured in a particular shop?

Each shop carries a different selection of flavors. Swing by your local shop to discover new favorites. If you’re craving a specific flavor, ask your shop manager if they’d be willing to stock it for you.