Customers consistently praised the deliciousness and freshness of the hoagies and subs, highlighting the quality of the bread and ingredients.
Service Issues
Several reviews noted slow service and issues with order accuracy, particularly during busy times, leading to customer dissatisfaction.
Staff Friendliness
While many customers appreciated the friendly and helpful staff, there were also mentions of unprofessional behavior from some employees.
Pricing Concerns
Some customers felt that the prices were high relative to the portion sizes and quality, with complaints about reduced meat in sandwiches.
Cleanliness
The restaurant was generally described as clean, although there were occasional mentions of maintenance issues, such as restrooms being out of order.
HY
Hope Yantis
Feb 18, 2026
5.0
This was our first time to Primo Hoagies. The menu was vast and impressive. We got 2 different subs and brought them home. Both were delicious!
Equally important to me - the customer service was outstanding! Everyone was friendly and inviting, helpful for our first visit, appreciative for our business.
We will be back! (Not tomorrow because we have leftovers!!)
Thank you to this great team!!
BZ
Ben Zyblut
Feb 17, 2026
1.0
Primo’s cheesesteak was highly recommended to me by a friend, so I decided to try it for the first time and grab a carry out. Safe to say I will not be coming back here. For $20 I received my cheesesteak halfway burnt and hard as a rock. The other half edible. Ive attached pictures. Breaking the bread sounded like cracking a bag of chips. Not only was the food awful the workers didnt even put my chips in the bag. Normally I wouldnt care about any of this, especially not a bag of chips. I tend to go about my day and not come back. But this was early on a Tuesday evening at 6PM, there was not a soul in the restaurant besides 3 workers. It was not busy, it was not close to closing time, I even ordered ahead to give them plenty of time to make the order in case it happened to be busy. There is zero excuse for how lousy this experience was.
RB
Roy the Bannerlord
Feb 17, 2026
1.0
Absolute garbage #neveragain
AP
Amanda Phantom
Feb 15, 2026
2.0
Called before placing a Doordash order to add another cheese to my sandwich for an upcharge. The DD page won't allow changes or special requests per the vendor. I asked if I chose something of similar value, could they simply add the extra cheese?
NOPE. Impossible. "If it doesnt SAY mozzarella, we won't add mozzarella"
They instructed me to go to the Primo website to order from there instead, but somehow I'm out of their delivery range, (yet DoorDash is in range, which they use to deliver??) So I cannot order from their web page.
They couldn't find ANY POSSIBLE WAY to add one extra cheese to my sandwhich, for more money.
What payment options are accepted at PrimoHoagies Naples?
PrimoHoagies Naples accepts American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can customers order online or via a mobile app at PrimoHoagies Naples?
Yes, customers can order online through their website or use their mobile apps available on Android and iOS for easy ordering.
Does PrimoHoagies Naples accommodate vegetarian or vegan diets?
Yes, PrimoHoagies Naples serves vegetarian and vegan options.
Are there any nearby coffee shops to PrimoHoagies Naples where I can enjoy a drink before or after my meal?
Yes, there are two Starbucks locations nearby, one categorized as a coffee shop and restaurant, and 'Angelic Desserts,' a coffee shop, cafe, and bakery, perfect for enjoying coffee around your meal times.
What nearby banks are close to PrimoHoagies Naples for convenient banking needs?
Nearby banks include AmTrust Bank (a division of New York Community Bank), Flagstar Bank, and Synovus Bank, offering convenient banking options close to PrimoHoagies Naples.
Are there beauty and spa services near PrimoHoagies Naples for a relaxing visit before or after dining?
Yes, there are several nearby beauty and spa options including European Wax Center, Maximum Tan, Hair Design by Avantgarde, and Creative Nail Spa where you can enjoy hair styling, waxing, tanning, and nail services.
Does PrimoHoagies Naples offer catering services for events or large groups?
Yes, PrimoHoagies Naples offers catering services to accommodate events, allowing you to enjoy their old fashioned Italian specialty sandwiches for your gatherings.
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