Brand Certified
Pollo Tropical
4.0(2156 reviews)
Certified by Pollo Tropical • Feb 22, 2026
Business Details
5065 Golden Gate Parkway, Naples, FL
34116, United States
Certified by Pollo Tropical • Feb 22, 2026
(239) 304-0629
Certified by Pollo Tropical • Feb 22, 2026
https://locations.pollotropical.com/fl/naples/5065-golden-gate-parkway
Certified by Pollo Tropical • Feb 22, 2026
About
Certified by Pollo Tropical • Feb 22, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 22, 2026
Hours
Certified by Pollo Tropical • Feb 22, 2026
Reviews
4.0
2,156 reviews
5 stars
1,147
4 stars
418
3 stars
226
2 stars
96
1 star
269
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being fresh and flavorful while others were dry or poorly prepared.
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and helpful, while others experienced rudeness and lack of attention.
Cleanliness
Several customers noted cleanliness issues in the restaurant, including dirty tables and unsanitary conditions.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
- DPDavid Posey2 days ago2.0Not a fan... Service was nobody spoke English well enough to take a proper order. Not very good food and just overall not a good visit.
- LLLindiane LopesJan 24, 20265.0Comida maravilhosa. Lugar muito limpo. Nota 10.
- LLLightyearJan 20, 20265.0This Pollo Tropical never disappoints. The food is consistently great and affordable, but Adrian truly makes the difference. His customer service is outstanding every single time I come in—welcoming, efficient, and genuinely caring. He represents the brand extremely well and deserves recognition.
- HRHumberto RiveraJan 20, 20264.0It’s a good place to grab a lunch or dinner, they’re just probably loosing quantity in the dish. Sometimes I get a fresh chicken and sometimes I got the one that was sitting on the kitchen for like 20 minutes (not juicy and soft) last two times I order it by DoorDash and, I don’t know why, but it’s always different texture like the dish have been sitting in there for a while, that’s why I stop ordering online because that food doesn’t taste the same way. But this food is a good option to eat healthy. Yuka bites are my favorite ones
- LMLuis MacedoJan 15, 20265.0Food is always good. Definitely recommend to try to get your food in the day. Late night the food tends to be a little dry but I can understand since it's the end of the day and last minute.
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Naples, FL?
Pollo Tropical in Naples is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online via their delivery page.
What types of food does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, specializing in fresh 24-hour citrus marinated grilled chicken, Mojo roast pork, black beans and rice, and TropiChop bowls.
Can I find a kid-friendly menu at Pollo Tropical?
Yes, Pollo Tropical has a children's menu suitable for young diners.
What payment options does Pollo Tropical accept?
Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, and Visa, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have seating options and accessibility features?
Yes, Pollo Tropical offers seating including outdoor seating, wheelchair accessible entrance, seating, parking, and restrooms. They also have high chairs and welcome families and children.
Is Pollo Tropical located near any restaurants where I can grab Mexican or pizza food?
Yes, nearby you can find La Rancherita for Mexican food and Papa Murphy's Take 'N' Bake Pizza as well as Pizza Hut for pizza options.
Are there any convenient gas stations near Pollo Tropical?
Yes, Mobil and Speedway gas stations are located near Pollo Tropical, which can be convenient for customers traveling by car.
If I'm visiting Pollo Tropical, what nearby grocery stores can I shop at?
Kairos Express and the Caribbean Food Store are nearby grocery stores where you can shop before or after dining at Pollo Tropical.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical provides catering services for events and special occasions.
Brand Certified Facts from Pollo Tropical
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Certified February 22, 2026Yext Knowledge Graph
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