Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,130 reviews
5 stars
1,132
4 stars
414
3 stars
226
2 stars
95
1 star
263
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised staff while others reported rude behavior and language barriers.
Food Quality
Inconsistent food quality; some customers enjoyed the meals while others complained about undercooked or poorly prepared items.
Order Accuracy
Frequent issues with order accuracy, including missing items and incorrect food served.
Cleanliness
Concerns about cleanliness in the restaurant, with reports of dirty tables and unsanitary conditions.
Value for Money
Some customers felt the food was a good value, while others criticized portion sizes and pricing.
- YCYordan CruzNov 15, 20255.0Good customer service
- SMshiv mangraNov 14, 20251.0I give this place 1 star because of the 2 branches i visited in naples, both times the cashier was rude at both locations, the 1 star is for the great tasting food, upper mgt needs to work on customer service training for its Frontline staff.
- BKBrian KoehlerNov 7, 20255.0I love this food here 😋 The chicken reminds me of the fireman"s barbecue 😋 You can't beat rice and beans 😋
- SSStacy smithOct 19, 20255.0Great customer service & Fresh & Amazing food
- JJJashimOct 16, 20251.0I ordered a Grilled chicken entré to have my Salad for lunch, paid 4.89 plus tax ,🤔 I got a piece of grill chicken not even I was expected it was like inch and half size of 😡what ever? Had a bad experience before too, after wild I went back to the store to see there is anything change? Surprise? Same shit different day!
Frequently Asked Questions About Pollo Tropical
What are the operating hours of Pollo Tropical in Naples, FL?
Pollo Tropical in Naples is open daily from 10:30 AM to midnight.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM. You can order online via their delivery page.
What types of food does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, specializing in fresh 24-hour citrus marinated grilled chicken, Mojo roast pork, black beans and rice, and TropiChop bowls.
Can I find a kid-friendly menu at Pollo Tropical?
Yes, Pollo Tropical has a children's menu suitable for young diners.
What payment options does Pollo Tropical accept?
Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, and Visa, as well as debit cards and mobile NFC payments.
Does Pollo Tropical have seating options and accessibility features?
Yes, Pollo Tropical offers seating including outdoor seating, wheelchair accessible entrance, seating, parking, and restrooms. They also have high chairs and welcome families and children.
Is Pollo Tropical located near any restaurants where I can grab Mexican or pizza food?
Yes, nearby you can find La Rancherita for Mexican food and Papa Murphy's Take 'N' Bake Pizza as well as Pizza Hut for pizza options.
Are there any convenient gas stations near Pollo Tropical?
Yes, Mobil and Speedway gas stations are located near Pollo Tropical, which can be convenient for customers traveling by car.
If I'm visiting Pollo Tropical, what nearby grocery stores can I shop at?
Kairos Express and the Caribbean Food Store are nearby grocery stores where you can shop before or after dining at Pollo Tropical.
Does Pollo Tropical offer catering services?
Yes, Pollo Tropical provides catering services for events and special occasions.