Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.9
1,180 reviews
5 stars
616
4 stars
224
3 stars
133
2 stars
59
1 star
148
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some meals being excellent while others were dry, stale, or poorly prepared.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and issues with order accuracy.
Portion Sizes
Several customers expressed dissatisfaction with portion sizes, stating they were too small for the price paid.
Cleanliness
There were complaints about the cleanliness of the restaurant, with some customers noting dirty tables and unsanitary conditions.
Value for Money
Customers felt that the prices were high compared to the quality and portion sizes of the food.
- DCDiana ClarkNov 17, 20255.0LOVE THEIR CHICKEN ON THE GRILL
- ATAnabel TorresNov 9, 20251.0I had a very disappointing experience. I felt extremely mistreated and uncomfortable. As someone who has worked in customer service, I truly don’t understand why a client would be treated poorly simply for asking a question. I believe the staff should be required to improve their attitude and the way they interact with customers. Unfortunately, I cannot recommend this place based on my experience.
- BGBrenda GuildOct 20, 20251.0I had the worst meal I ever had, what a waste of $58.00! I ordered the chicken breast meal with mash potatoes & gravy, yellow rice with vegetables, the chicken did NOT look like the menu picture. Two dried up tough, small discs of chicken. So dry I could not eat them without choking. And very small…I fed them to my dogs. Mashed potatoes & gravy were good but very small portion, and it was extra $1.50, didn’t touch the rice, it was dried out and the vegetables had a few peas, another extra $1.50. So disappointing. My daughter got the deluxe chop chop bowl, it was so small, didn’t even come up to the edge of the bowl, and she ordered two sauces that come with it, only got one so it was too dry to eat! My grandaughter got the “steak” or whatever they call it. Meat looked like small little pieces of brown dried up leather. Just awful….disgusting meals. Really a rip off. I wish I took pictures, a picture is worth a million words. Never again! What a waste of my hard earned money!! How do these people stay in business serving this crap? I gave one star b/c there were no option for negative stars which is what I would have chosen. Do better Polo Tropical, it’s embarrassing for your company.
- ENE.C. “SaltEye” NaplesOct 8, 20253.0DONT ORDER ONLINE - missing items from my order and you have to deal with the restaurant via phone - they have no way to fix problem other than going all the way back. also waited 7 minutes for the poor girl at the register to clear her line to ask me what I was waiting for. 7 other staff all ignored me. just stand in line and order as a walk-in customer.
- YAYerin Arita5xSep 24, 20255.0Rica Comida,la Atención más o menos primera vez que iva y no sabia la combinación y la que me atendió me decía viene con arroz y frijoles entonces el menú dice viene con 2 sides qué podía elegir lo que yo quisiera, creo ella no se supo explicar,la comida Rica y el precio muy bueno
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Naples, FL?
Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.
Where is Pollo Tropical located in Naples?
Pollo Tropical is located at 3777 East Tamiami Trail, Naples, FL 34112, USA.
Does Pollo Tropical offer online ordering options?
Yes, you can order online for delivery or pickup through their website at https://order.pollotropical.com/menu/pollo-tropical-east-tamiami-trailnaples-fl.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban cuisine with creative takes on traditional Cuban dishes and other Latin American foods, including grilled chicken and mojo roast pork.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa credit cards, as well as debit card and mobile NFC payments.
Is Pollo Tropical family-friendly and accessible?
Yes, Pollo Tropical welcomes families, offers a children's menu, high chairs, wheelchair accessible entrance, parking, seating, and restrooms.
Does Pollo Tropical offer dine-in and takeout services?
Yes, Pollo Tropical provides dine-in, takeout, curbside pickup, and delivery options.
What nearby dining options are close to Pollo Tropical?
Nearby restaurants include Tokyo Thai Sushi (Thai and Japanese cuisine), Szechuan Chinese Restaurant and Lounge, Mr. Tequila Mexican Restaurant, and other Pollo Tropical locations.
Are there any nearby services or shops to visit when at Pollo Tropical?
Yes, nearby you can find places like The Beauty Vault Of Naples (beauty salon), Rent-A-Center (furniture), Nails by David (nail salon), and Custom Framing & More (arts and crafts retail).
What nearby facilities are useful for visitors to Pollo Tropical?
Nearby facilities include Planet Fitness for workouts, Palm Royal Dental Care and Towne Dental for dental services, and Neapolitan Cove RV Resort for lodging.