Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 4971 Golden Gate Pkwy in Naples, FL. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including undercooked pizzas, cold deliveries, and incorrect orders.
Cleanliness
Several reviews mentioned unsanitary conditions, including employees not washing hands and the store smelling bad.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food experiences, indicating that there are positive aspects to the service.
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Skylar Swann
Jan 28, 2026
1.0
Very disappointed with the customer service at this Pizza Hut location. The staff was extremely rude and dismissive, acting like helping customers was an inconvenience. When I asked a simple question about my order, I was met with an attitude instead of help. Mistakes happen, but poor customer service is unacceptable. I won’t be returning and definitely wouldn’t recommend this location to anyone expecting basic respect.
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Coast Ent
Jan 14, 2026
1.0
This place, let me order pizza from them at night and never delivered the pizza or called to tell me that they couldn’t deliver the pizza and then when I try to get a refund, they said they would refund it and one to two days and I still never got my refund -Then when I called back, they said they would refund it again and it still never got refunded. It took me four times to call them to get a refund from the manager who told me it would still be another five days till I got my refund -terrible service -terrible quality of professionalism on the phone. I’m never gonna order from this place again.
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Antonio Mesa
Jan 2, 2026
1.0
Ordered carry out. I showed up to pick up , pizza was a supposed to ready. Cashier took my money and looked in the warmer and that was it. I proceeded to wait. 20 minutes go by then she ask my name again.....checks the warmer and grabs the food that has been sitting there THE WHOLE TIME!! I asked for a refund and left.