Papa Johns Pizza

3.2
225 reviews
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Business Details

4885 GOLDEN GATE PKWY, Naples, FL
34116, United States
(239) 352-7272
https://locations.papajohns.com/united-states/fl/34116/naples/4885-golden-gate-pkwy
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About

Pizza Restaurant
At Papa Johns Pizza in Naples, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Naples pizza for any occasion. Call us for pizza delivery in Naples or stop by 4885 GOLDEN GATE PKWY for carryout to order the best pizza in Naples, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
4885 GOLDEN GATE PKWY, Naples, FL
34116, United States

Hours

Reviews

3.2
225 reviews
5 stars
102
4 stars
16
3 stars
17
2 stars
8
1 star
82

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, particularly management, leading to a negative customer experience.

Food Quality

While some customers praised the pizza for being delicious and fresh, others reported issues such as incorrect orders, cold food, and unsanitary conditions.

Staff Attitude

Several customers noted that staff members, including managers, displayed a lack of respect and courtesy, contributing to a poor service experience.

Order Accuracy

Multiple reviews mentioned problems with order accuracy, including missing items and incorrect ingredients, leading to customer dissatisfaction.

Positive Experiences

Despite the negative feedback, some customers reported positive experiences with friendly staff and well-prepared food, indicating inconsistency in service quality.
  • VR
    Vogue Rodriguez
    4 days ago
    1.0
    Es el peor servicio al cliente que puede existir, llamo para preguntar por mi orden la señorita Tina me dice que no sabe, no sabe cuánto tiempo más va a tardar, me habla con todo estúpido. Este será mi último pedido en esta localidad
  • LB
    Loreli Barbosa
    Oct 24, 2025
    1.0
    DISGUSTING!!!!!!! This staff is soooo rude to the point it makes my blood boil. My husband was just trying to pick up an order this evening for a customer and this loud and disgusting talking girls (especially the manager) had the AUDACITY to argue by yelling over taking some stupid picture or she wouldn't hand over the order for a customer that ALREADY paid and expected that order at a certain time. My husband was just following prompt in the app that asks for NO PICTURE whatsoever. Even the customer was truly upset over this matter. I swear I almost called the cops for her hostile behavior!!!!! That is not customer service!!!!!!
  • TT
    Tyummi
    Oct 11, 2025
    1.0
    Said open online and I called and the guy on the phone was rude and lied and didn’t let me order!!
  • CY
    Caroline Yovanovich
    Aug 28, 2025
    1.0
    Had placed an order and accidentally put the wrong address because it didn't save. called the store to update the address and was told that I couldnt and was very rudely talked to. I have been going into and order from this place for a very long time and now I feel disrespected
  • AS
    Abdulbasit Sharif
    Aug 22, 2025
    5.0
    Requested the worker (Victor) to wash his before making my pizza due to me being allergic to meat. He washed it and made my pizza. 5 star rating for the workers. Very friendly and polite employees
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Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Naples, FL?

Delivery is available from 11:00 AM to midnight Monday through Thursday and Sunday, and from 11:00 AM to 1:00 AM on Friday and Saturday.

Can I order carryout from Papa Johns Pizza, and what are the takeout hours?

Yes, carryout orders are available from 11:00 AM to 11:00 PM Monday through Thursday, and until 10:45 PM Friday through Sunday.