Papa Johns Pizza

3.1
206 reviews

About

Pizza Restaurant
At Papa Johns Pizza in Naples, FL, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Naples pizza for any occasion. Call us for pizza delivery in Naples or stop by 1026 PINE RIDGE RD for carryout to order the best pizza in Naples, along with breadsticks, wings, and more!

Details

  • DeliveryAvailable

Location

Papa Johns Pizza
1026 PINE RIDGE RD, Naples, FL
34108, United States

Hours

Reviews

3.1
206 reviews
5 stars
82
4 stars
16
3 stars
21
2 stars
9
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and unhelpful management.

Food Quality

Many customers experienced issues with food quality, including burnt pizzas, incorrect orders, and cold deliveries.

Delivery Issues

Several reviews mentioned long wait times for delivery and problems with order accuracy, leading to customer dissatisfaction.

Positive Staff Experiences

Some customers praised specific staff members for their friendliness and helpfulness, indicating that service can vary significantly.

Cleanliness Concerns

There were alarming reports regarding cleanliness and health hazards, including sightings of rats and unsanitary conditions.
  • EK
    Eliza K
    Nov 1, 2025
    1.0
    We ordered breadsticks and wings. Both were received burnt. On top of that, the wings were not cooked in the sauce, the sauce was dumped on the hours old, burnt wings, cold. When we got home, we realized and called the store immediately. We spoke to the manager Josh who was incredibly rude. We asked for a new, unburnt order and he said no, that the ovens were automated and that’s just how the food came out everytime and there was nothing he could do. So according to him, all food that comes out of that store is burnt and that’s fine with him. I found that hard to believe until I looked at the reviews for this store and saw that almost all of the reviews were one star and other furious customers. I have never been treated so incredibly unprofessional by any business ever. He was so rude, dismissed our concerns and our order that was ruined and offered no solution. So we spent $35 on food that had to go directly in the garbage. Completely unacceptable! If I could give zero stars, I would. This makes Papa John’s franchise look terrible! How is this acceptable to the franchise?
  • AM
    Arial Mac
    Aug 8, 2025
    5.0
    My number 1 papa john’s in naples, I always order over the phone and pickup in store. Unfortunately i cannot remember his name for the life of me, but the guy with the doodle bob tattoo is the absolute best. The pizza is always hot and fresh with only the best service. Sometimes i don’t even really want pizza that much but I’ll go get it anyways just to stop by and say hi because of how awesome that guy is.
  • SF
    Simon Faez
    May 18, 2022
    5.0
    Many people like many kinds of pizza, and I personally really like Papa John's! My absolute favorite is their New York style pizza, having a succulent sweet-ish taste that makes it stand out from other kinds of pizza, especially from chain pizza restaurants. They're also very fast and overall service is great! Jessica in particular is always very friendly and diligent. Definite recommend!
  • FF
    Florida Free
    Mar 15, 2019
    1.0
    Friday night 10 pm and only one member of staff poor guy!
  • MO
    Mike Owen
    Apr 19, 2018
    5.0
    Great for the house

Frequently Asked Questions About Papa Johns Pizza

What are the delivery hours for Papa Johns Pizza in Naples, FL?

Delivery hours are from 10:00 AM to midnight Monday through Thursday and Sunday, and until 1:00 AM on Friday and Saturday.

Can I pick up my order from Papa Johns Pizza and what are the takeout hours?

Yes, carryout is available. Takeout hours are 10:00 AM to 11:25 PM Sunday through Thursday and until 12:25 AM on Friday and Saturday.