Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.6
1,359 reviews
5 stars
545
4 stars
263
3 stars
204
2 stars
96
1 star
251
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, rude staff, and poor customer service experiences, particularly during evening hours.
Cleanliness
Many reviews highlighted dirty tables, restrooms, and overall lack of cleanliness in the dining area.
Food Quality
Customers frequently complained about cold food, incorrect orders, and low-quality items, with some noting that the food was not prepared properly.
Staff Friendliness
While some customers praised friendly staff, many others experienced unfriendly service, indicating inconsistency in employee attitudes.
Operational Problems
Several reviews mentioned broken machines (e.g., drink and ice cream machines) and issues with the drive-thru and ordering kiosks.
- MMMichelle2 days ago5.0Trent is an asset to any McDonalds. Customer service at its finest 🤗🤗🤗
- JUJanet UrbinaDec 14, 20251.0Ordered an egg and cheese biscuit with 2 hash browns and an ice coffee. Took 10 mins for someone to come to the intercom to take my order. Then another 25 mins for my order to be brought out to me- with a missing iced coffee. I didn’t have time to wait so I left. The food is clearly good cause it’s processed, but the service sucks and they’re clearly staffed.
- SBSergio BarriosDec 10, 20255.0Comida rápida
- JPJohana PachecoNov 24, 20251.0Estuve ahí para que mi hijo comiera un desayuno, me atendió una señora de camisa azul, realmente he ido a otros mc Donald’s en varios lugares del mundo y es la primera vez que me atienden de manera poco amable, no necesitas hablar, pero solo la actitud puede reflejar tu mala atención cion al cliente. Para empezar no saludo, ni devolvió mi saludo. Creo que Mc Donald’s debería de fomentar e instruir a sus trabajadores un mejor servicio al cliente. I was there so my son could have breakfast. I was served by a woman in a blue shirt. I've been to other McDonald's in various parts of the world, and this is the first time I've received such unfriendly service. It goes without saying; your attitude alone can reflect poor customer service. To begin with, she didn't even greet me, nor did she greet me back. I think McDonald's should encourage and train its employees to provide better customer service.
- JMJeff MaierNov 22, 20251.0McDonald’s used to have good coffee. The coffee there tasted like water with a little bit of flavoring. Waste of money. Also, I love ordering kiosks, as they are generally faster and more convenient than waiting in line, but this one was horrible to use. I had to push two or three times on each selection, and the menu was not very straightforward and and it took a good two minutes to order two coffees and an egg McMuffin. Ridiculous.
Frequently Asked Questions About McDonald's
What are the delivery hours for McDonald's at 11141 N Tamiami Trail, Naples, FL?
Delivery is available daily from 6:00 AM to midnight, except on Fridays and Saturdays when it extends to 1:00 AM.
Can I order through a mobile app for McDonald's at this location?
Yes, you can order via the McDonald's App available on both Apple App Store and Google Play Store.
What are the drive-thru hours at this McDonald's?
The drive-thru is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.
Does this McDonald's location offer no-contact delivery?
Yes, this location offers no-contact delivery as part of its delivery services.
What types of payment are accepted at McDonald's on N Tamiami Trail?
This location accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does this McDonald's provide?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What can I do near McDonald's if I'm waiting for my order?
Nearby you can visit Walmart Pharmacy or Walgreens for errands, or enjoy a coffee at Starbucks.
Are there any healthcare facilities near this McDonald's location?
Yes, nearby healthcare options include Naples Family Dentist, Southwest Florida Eye Care - Naples, and Pointe Medical Center.
Where can I find ATMs close to this McDonald's?
You can find ATMs at Truist and BB&T ATM near this McDonald's location.
What are McDonald's general operating hours at this Naples location?
McDonald's is open daily from 5:00 AM to 11:00 PM.