Jimmy John's

4.1
287 reviews

About

Sandwich Restaurant

Location

Jimmy John's
6434 Naples Blvd, Naples, FL
34109, United States

Hours

Reviews

4.1
287 reviews
5 stars
159
4 stars
62
3 stars
22
2 stars
10
1 star
34

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service quality are mixed; while some report friendly and fast service, others highlight issues with staff attentiveness and order accuracy.

Food Quality

The food is generally praised for being fresh and tasty, though there are complaints about incorrect orders and occasional quality issues with bread.

Delivery Issues

Delivery service has received significant criticism, with multiple reports of delays, incorrect orders, and poor communication from delivery staff.

Cleanliness

The cleanliness of the establishment is noted positively by some customers, while others report unsanitary conditions.
  • ED
    Edwin Duarte
    Nov 11, 2025
    5.0
    All in all an amazing experience awesome food great service Jimmy John's fast and easy
  • SH
    Shaun Hermes
    Oct 23, 2025
    1.0
    I get Jimmy John’s a lot and never in my life has a complaint until tonight, Show up at 6pm to get a bootlegger no tomato and add cheese/oregano. The 2 staff seemed to be cleaning up so I gave them a minute to greet me and take the order, guy takes the order and midway through pulled out his phone (whatever, no big deal) I tell him no tomato and add oregano, he asks if I want cheese. I say yes. Put in my number and he gives me the total, I pull out cash and had to of stood there a good 20 seconds before he looked up from texting to take the cash, again no big deal I’m patient. Got change and drink, filled my drink up, go to the bathroom and come back out, at this time the one employee was still texting and the second went over to her phone and was texting as well. At this point they hadn’t even started the food yet. Wait patiently, got food and left, open it up when I got home, had tomatoes on it since he was too busy on his phone to listen. I know I’m a child that doesn’t like tomato but to be dead slow inside the store and proceed to not take “freaky fast” 4 minutes to take a order and make a sandwich and then go back to your phone. Just thought it was astonishing I spent so much time inside the store being the only customer in the establishment…
  • AP
    Alberto E P
    Apr 5, 2019
    4.0
    Great sandwiches
  • SS
    Susan
    Oct 26, 2018
    1.0
    The fountain drink I had today made me instantly sick to my stomach and I still have indigestion 9 hours later. Deleting my account and saying goodbye to my weekly Friday orders.
  • MR
    Manuel Rodrigues
    Oct 8, 2015
    1.0
    For the sake of your customers and repeat business please check the sanitary conditions at your store. I have eaten at your location many times before without issue. Two weeks ago I ordered an Italian Night Club sandwich for lunch and woke up the following morning with a bad case of food poisoning which rendered me useless for an entire day. I know it was the sandwich because it was the lettuce that was being expelled in both directions. Sorry to be so blunt and it took me this long to finally decide to write the review in the hope that management will listen to protect future customers. I reported my case to the health department the day after I recovered from my illness.