NW
Nicola Wakelin
3 days ago
We had been eagerly anticipating the grand reopening of HB’s, formerly located at the old Naples Beach Hotel. After the hotel was demolished and replaced by the new Four Seasons, the developers thoughtfully recreated the beloved beach bar and HB’s restaurant, preserving much of what longtime patrons appreciated while introducing a fresh, more sophisticated aesthetic.
Knowing how difficult reservations can be to secure, I booked a table in November to celebrate my husband’s February birthday. The new hotel and restaurant are undeniably beautiful. The sunset view from the dining room was spectacular, and the ambiance is exactly what one would expect from a Four Seasons property—polished, elegant, and serene.
Unfortunately, the service did not rise to that same standard. While the setting felt five-star, the attentiveness felt far more casual. When I think of the elevated, intuitive service and culinary precision at The Ritz-Carlton in Naples, HB’s simply did not compare. Our server was frequently absent, slow to respond, and did not address concerns thoroughly. At a restaurant of this caliber, having to request water refills—twice—is disappointing and, frankly, unacceptable.
The meal itself was inconsistent. We began with cocktails, a smoked trout dip, and an octopus appetizer. All were solid and enjoyable. I attempted to order a glass of Sancerre with dinner, only to be told they were out, with no acceptable alternative.
For our entrées, we ordered the grouper and grilled lobster. We were told the grouper was black grouper; however, having enjoyed both varieties many times, this appeared and tasted more like red grouper, which is generally considered less premium. Beyond that, the portion was modest, and the accompaniments were minimal. The lobster was particularly disappointing—overcooked in some areas and undercooked in others—paired with a very small bowl of raw greens that did little to elevate the plate.
We left hungry and underwhelmed after an almost $300 dinner for two (including tip), plus $15 for valet parking before gratuity.
The bar may be worth visiting for a sunset cocktail, as the setting truly is stunning. However, based on our experience, we would not return for dinner.