Dunkin'

3.5
271 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Naples, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13600 Immokalee Rd, Naples, FL
34120, United States

Hours

Reviews

3.5
271 reviews
5 stars
125
4 stars
37
3 stars
22
2 stars
17
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude staff and poor communication.

Order Accuracy

Numerous customers reported issues with incorrect orders and missing items, suggesting a need for improvement in order accuracy.

Food Quality

Several reviews mentioned dissatisfaction with food quality, including stale items and poorly prepared food, indicating a decline in standards.

Speed of Service

While some customers praised the quick service, others noted long wait times and rushed interactions, reflecting inconsistency in service speed.

Cleanliness

There are mixed reviews regarding cleanliness, with some customers noting a need for better maintenance of the dining area.
  • BM
    Brittney Michelle
    2 days ago
    1.0
    Never any good customer service. Everytime I go through drive thru, I feel like a burden. I only order one iced coffee. They never speak one word to me, it’s so awkward. If I ask a question IMEDIATE attitude, it’s so odd
  • AC
    Amanda Cisko
    3 days ago
    5.0
    The best Dunkin’ Donuts out in the Estates manager staff are always so friendly. They know me by name it’s always clean immaculate inside drive-through is always very quick and they are always so helpful and will do anything. If your order is wrong give you a free doughnut if your coffee is wrong, they’ll give you a new one just amazing. Amazing if you’re going to Dunkin, make sure you go to this location.
  • AT
    Ashleyy Taylorr
    Nov 17, 2025
    1.0
    I ordered 50 munchkins for a birthday on door dash. I only received 10. I have continously called the store, no one cares enough to pick up the phone. Absolutely ridiculous. If you want coffee go to a company who cares about customer service because dunkin donuts doesn't.
  • HS
    Holly Sancho
    Oct 3, 2025
    1.0
    This is the worst Dunkin’ Donuts I’ve ever been to. The drinks and food are always made incorrectly and the staff is extremely rude. I decided to give this location another try, I ordered a medium latte and the lady screamed through the drive thru “WE NO HAVE”, I left and will not be giving Dunkin’ Donuts my business ever again.
  • VR
    Victor M. Ramirez
    Sep 6, 2025
    5.0
    Excellent service staff!!! Best of any stablishment in Naples area.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Naples, FL?

Dunkin' in Naples, FL operates from 5:00 AM to 9:00 PM Monday and Saturday; 5:00 AM to 8:00 PM Tuesday through Friday; and 6:00 AM to 7:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.