Dunkin'

3.5
275 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Naples, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
13600 Immokalee Rd, Naples, FL
34120, United States

Hours

Reviews

3.5
275 reviews
5 stars
125
4 stars
37
3 stars
22
2 stars
19
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly at the drive-thru, leading to a negative experience.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, indicating a need for improvement in order fulfillment.

Quality Consistency

Feedback indicated inconsistency in food and drink quality, with some customers receiving poorly prepared items.

Positive Staff Experiences

Despite negative feedback, some customers praised specific staff members for their friendliness and efficiency, suggesting that service can vary significantly.

Cleanliness and Environment

Several reviews mentioned cleanliness issues and a noisy environment, impacting the overall dining experience.
  • YF
    yasser fajardo
    6 days ago
    5.0
    Nice
  • AL
    Anthony Lucacio
    Jan 2, 2026
    1.0
    Horrible service. Continuously get order wrong. Recent visit they refused to refund me for something I didn't order. Management is terrible
  • CW
    Carl Wood
    Dec 14, 2025
    1.0
    I don’t appreciate a debit card reader stuck in my face at the drive thru, with tip amount selection in large letters, just so they can hand me a $6 coffee. Tips should never be asked for, especially before you receive your order.
  • VV
    Vanessa
    Dec 5, 2025
    2.0
    Hot cocoa, not hot at all. And it looks like they couldn’t even fill it a little more. Check out the photos.
  • AC
    Amanda Cisko
    Nov 21, 2025
    5.0
    The best Dunkin’ Donuts out in the Estates manager staff are always so friendly. They know me by name it’s always clean immaculate inside drive-through is always very quick and they are always so helpful and will do anything. If your order is wrong give you a free doughnut if your coffee is wrong, they’ll give you a new one just amazing. Amazing if you’re going to Dunkin, make sure you go to this location.

Frequently Asked Questions About Dunkin'

What are the regular operating hours of Dunkin' in Naples, FL?

Dunkin' in Naples, FL operates from 5:00 AM to 9:00 PM Monday and Saturday; 5:00 AM to 8:00 PM Tuesday through Friday; and 6:00 AM to 7:00 PM on Sundays.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.