Dunkin'

3.8
458 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Naples, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryNot available
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
14259 Collier Blvd, Naples, FL
34119, United States

Hours

Reviews

3.8
458 reviews
5 stars
233
4 stars
79
3 stars
39
2 stars
21
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional behavior from staff, particularly from management, leading to a negative experience.

Order Accuracy

Frequent complaints about incorrect orders and food items not being available or fresh.

Cleanliness

Several reviews highlighted issues with cleanliness, both in the dining area and in food preparation.

Staff Friendliness

While some customers praised friendly staff, many others noted a lack of friendliness and poor attitudes from employees.

Management Issues

Numerous reviews pointed to poor management practices, including yelling at staff and inadequate training, contributing to a dysfunctional environment.
  • DH
    Dustin Hoffman
    4 days ago
    1.0
    They use some kind of sugar syrup to make their sweet tea. Not acceptable.
  • RO
    Rabidus Official
    Nov 5, 2025
    1.0
    Worst breakfast sandwich Ive ever had would have been better off with a gas station breakfast
  • WC
    William Cowan
    Oct 30, 2025
    1.0
    I did'NOT get what I order. I payed for it. Then I had to reorder. Next time I will go to 7-eleven.
  • VC
    victoria c.
    Oct 24, 2025
    1.0
    terrible customer service. this dunkin is close to my house so its convenient for me, however, everytime I come to this dunkin the staff is just extremely rude & miserable. If you don’t want to work, don’t work. but stop bringing your attitude and disrespect to people for no reason. customer service is top tier, I believe the manager(s) here should give the staff some customer service training.
  • CS
    Christopher Sugg
    Sep 14, 2025
    1.0
    Ordered a large cold brew less ice, this is what they gave me. I asked for them to put a bit more coffee. I was told "this is how its supposed to be they won't allow me to put anymore". This store is literally the worst. Think about how ridiculous that is.

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Naples, FL?

Dunkin' in Naples, FL is open from 5:00 AM to 7:00 PM Monday through Saturday, and from 6:00 AM to 6:00 PM on Sunday.

Does this Dunkin' location offer delivery services?

No, this Dunkin' location does not offer delivery services; however, you can use the Dunkin' mobile app for ordering ahead.