Dunkin'

3.7
421 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Naples, FL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
7775 Preserve Lane, Naples, FL
34119, United States

Hours

Reviews

3.7
421 reviews
5 stars
192
4 stars
91
3 stars
36
2 stars
18
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently poor customer service, with reports of rude employees, incorrect orders, and a lack of professionalism.

Product Quality

Many customers expressed dissatisfaction with the quality of food and drinks, citing stale items, incorrect orders, and poorly made beverages.

Management Issues

Several reviews pointed to a need for better management and staff training, with complaints about high turnover and unaddressed customer feedback.

Cleanliness Concerns

There were alarming reports of unsanitary conditions, including pest issues, which raised serious concerns about the overall cleanliness of the establishment.
  • BS
    Brien Spina
    Dec 12, 2025
    1.0
    Worst iced coffee on the planet !! The sour taste happens so often I can’t keep it a secret any longer! Today’s iced coffee is not something I want anyone to ever encounter , they have pulled the water from the canal in front of street and forgot to filter it
  • MB
    Mckenzie B
    Dec 3, 2025
    1.0
    Really rude employees. They don’t know what they’re doing and especially the one working drive-thru. Never coming again.
  • DH
    Dustin Hoffman
    Nov 21, 2025
    1.0
    They used some kind of sugar syrup to make their sweet tea instead of brewing it. Unacceptable.
  • TM
    Taryn Meenan
    Aug 30, 2025
    1.0
    The place is absolutely terrible. I’ve gone here just a handful a times but I avoid because of the terrible service. Every time I’ve gone here they don’t understand English so they mess up on your order and when you try to fix it they give you attitude. They always tell me they’re out of a flavor and have told me before Dunkin doesn’t even make the flavor but it’s clearly on the mobile app. Every time I come, I regret ordering from this specific Dunkin. It’s been like this for a year.
  • CT
    Christine Terjesen
    Aug 27, 2025
    5.0
    The associates were great and friendly. The drinks were done Perfectly and I highly recommend.

Frequently Asked Questions About Dunkin'

What are the main food and beverage offerings at Dunkin' in Naples, FL?

Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of premium beverages, including seasonal drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.

What are the opening hours of Dunkin' at 7775 Preserve Lane, Naples?

Dunkin' is open Monday through Saturday from 5:00 AM to 8:00 PM (Saturdays start at 5:00 AM) and on Sundays from 6:00 AM to 7:00 PM.