Dairy Queen Grill & Chill

4.2
697 reviews

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • RestroomAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
694 9th St N, Naples, FL
34102-8131, United States

Hours

Reviews

4.2
697 reviews
5 stars
389
4 stars
160
3 stars
73
2 stars
35
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly staff, others reported rude service and poor communication.

Food Quality

The quality of food received mixed reviews, with some customers enjoying their meals while others complained about undercooked or poorly prepared items.

Pricing

Many customers found the prices to be high compared to other locations, with some expressing dissatisfaction over portion sizes and value for money.

Cleanliness

The cleanliness of the restaurant received positive remarks, although some customers noted unpleasant odors and a need for better maintenance.

Specials and Promotions

Several customers expressed frustration over the non-acceptance of coupons and specials that were advertised, leading to disappointment.
  • JL
    Jason Levash
    2 days ago
    4.0
    Individual at the counter taking orders was very unfriendly and ungrateful for our business.
  • QQ
    Queen
    Dec 27, 2025
    5.0
    This is an excellent place to eat and the store is very clean!
  • GF
    Glorious Flamez
    Dec 23, 2025
    5.0
    This is the best burger I’ve had in months. The other employees are so friendly; It deserves more than just 5 stars.
  • JS
    Josh Stewart
    Dec 22, 2025
    1.0
    Hostile uninviting rude customer service foods about like every other Dairy Queen atmosphere is absolutely toxic
  • PD
    Patrick Delcambre
    Dec 11, 2025
    5.0
    We went to dairy queen and ordered thr spicy chili chicken stripe. Large fries medium drinks. And the service was some of the best I've witnessed to. When we got our food the fries were not that many and looked like a small. On just one order the other two was adequate. When the manager came to address the issue. He said that he would bring me some more fries. And when he returned he came back with four more orders of fries and made me feel like I was a king in the queen chambers. Some of the absolute best customer service. I would come back over and over. No matter what!

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Naples offer?

They offer soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQCakes.com ice cream cakes.

What are the opening hours of Dairy Queen Grill & Chill at 694 9th St N, Naples?

They are open daily from 11:00 AM to 9:00 PM Monday through Thursday, and from 11:00 AM to 9:30 PM on Friday, Saturday, and Sunday.