Chipotle Mexican Grill

3.9
699 reviews
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About

Mexican Restaurant
Chipotle South Naples is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6821 Collier Blvd, Naples, FL
34114, United States

Hours

Reviews

3.9
699 reviews
5 stars
370
4 stars
133
3 stars
52
2 stars
29
1 star
115

What are people saying?

AI-generated from recent customer reviews

Food Quality

While many customers enjoyed the taste of the food, there were several complaints about freshness, portion sizes, and issues with cross-contamination.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and inadequate training.

Cleanliness

Customers frequently noted dirty tables and unsanitary conditions in the dining area, impacting their overall experience.

Inconsistent Portions

Many patrons expressed dissatisfaction with the portion sizes, often feeling they received less than expected, even when paying for extras.

Management Concerns

Several reviews pointed to a lack of effective management and oversight, with calls for better training and accountability for staff.
  • YF
    Yannsel Barbán Ferriol
    3 days ago
    1.0
    Decepcionado , no creo q ordenar más aquí , es la segunda vez que ordeno algo y no me ponen ni 4 pedacitos de pollo , es como si no hubiese pedido nada de pollo , desperdiciado mi dinero , horrible la verdad , nada de pollo me pusieron a mi plato , repito es la segunda vez que en chipotle me pasa esto , es una falta de respeto que uno pague 10 dólares por una miseria para solo comer arroz frijoles y ensalada
  • CC
    Christian Casiano
    Nov 8, 2025
    1.0
    Just went to eat here and it’s absolutely disgusting and dirty. The employees are just on their phone while the whole store is just dirty, covered in food and spilled drinks.
  • WS
    Walter Stelz
    Oct 26, 2025
    4.0
    Solid Chipotle location. Guac wasn't brown, food was not cold. Arrived around 730/745 on a Friday for a quick family bite. I at a riceless chicken bowl, my family had adult tacos and a burrito. They agree chips, guac, and queso. I agree with the other comment(s) about dirty tables. While I don't expect sit down restaurant service, clean places to eat seem like a reasonable expectation.
  • JL
    James Little
    Oct 17, 2025
    1.0
    My wife and I love Chipotle and we eat here very often. The staff here is rather lazy when I comes to putting out fresh rice and lemonade etc etc. there have been times when we have come in over an hour prior to closing and they have told us they were out of certain things and when we asked them to prep more they just said no and look at us stupid. My entire family including myself are in the restaurant business and I feel like this place is very subpar. It needs to be addressed. Also all of your employees appear to be too busy and hold themselves at a terrible standard. I have never been in this location and seen a clean table. We do love your food and just wish it was a little nicer.
  • JG
    Joshua Gedelian
    Oct 12, 2025
    1.0
    I should have listened to my wife when she said she doesn’t like this location and not to eat here! First thing the chicken was almost gone, I asked if they had fresh chicken (I could see 3 containers next to the cooking station ready to go out), the young lady looked back and said no. I could see the chicken was dry and needed to be rotated as it was almost gone. I just bit my tongue and ordered chicken anyways, the young lady put this small measly scoop of chicken in the bowl. I asked for a little bit more, the lady said you want double, I replied if that’s what you call it then yeah. After my wife and I ordered and were paying, we then noticed they then put out new fresh chicken!! The people who work at this location need more proper training and MANAGEMENT/ corporate to reevaluate this location’s operations to be up to the standard for customers and consumers. The location we normally go to we are treated with respect as consumers who care about what we put in our bodies. In the end I wear dentures and the chicken was tough, I could not eat it and it did not taste like other locations (I always order the same thing). It went in trash.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill South Naples offer?

Chipotle South Naples offers a customizable fast-casual menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the operating hours for Chipotle Mexican Grill South Naples?

Chipotle South Naples is open daily from 10:45 AM to 11:00 PM.