Chipotle South Naples is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
While many customers enjoyed the taste of the food, there were several complaints about freshness, portion sizes, and issues with cross-contamination.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, lack of attention, and inadequate training.
Cleanliness
Customers frequently noted dirty tables and unsanitary conditions in the dining area, impacting their overall experience.
Inconsistent Portions
Many patrons expressed dissatisfaction with the portion sizes, often feeling they received less than expected, even when paying for extras.
Management Concerns
Several reviews pointed to a lack of effective management and oversight, with calls for better training and accountability for staff.
YF
Yannsel Barbán Ferriol
3 days ago
1.0
Decepcionado , no creo q ordenar más aquí , es la segunda vez que ordeno algo y no me ponen ni 4 pedacitos de pollo , es como si no hubiese pedido nada de pollo , desperdiciado mi dinero , horrible la verdad , nada de pollo me pusieron a mi plato , repito es la segunda vez que en chipotle me pasa esto , es una falta de respeto que uno pague 10 dólares por una miseria para solo comer arroz frijoles y ensalada
CC
Christian Casiano
Nov 8, 2025
1.0
Just went to eat here and it’s absolutely disgusting and dirty. The employees are just on their phone while the whole store is just dirty, covered in food and spilled drinks.
WS
Walter Stelz
Oct 26, 2025
4.0
Solid Chipotle location. Guac wasn't brown, food was not cold. Arrived around 730/745 on a Friday for a quick family bite. I at a riceless chicken bowl, my family had adult tacos and a burrito. They agree chips, guac, and queso.
I agree with the other comment(s) about dirty tables. While I don't expect sit down restaurant service, clean places to eat seem like a reasonable expectation.
JL
James Little
Oct 17, 2025
1.0
My wife and I love Chipotle and we eat here very often. The staff here is rather lazy when I comes to putting out fresh rice and lemonade etc etc. there have been times when we have come in over an hour prior to closing and they have told us they were out of certain things and when we asked them to prep more they just said no and look at us stupid. My entire family including myself are in the restaurant business and I feel like this place is very subpar. It needs to be addressed. Also all of your employees appear to be too busy and hold themselves at a terrible standard. I have never been in this location and seen a clean table. We do love your food and just wish it was a little nicer.
JG
Joshua Gedelian
Oct 12, 2025
1.0
I should have listened to my wife when she said she doesn’t like this location and not to eat here!
First thing the chicken was almost gone, I asked if they had fresh chicken (I could see 3 containers next to the cooking station ready to go out), the young lady looked back and said no. I could see the chicken was dry and needed to be rotated as it was almost gone.
I just bit my tongue and ordered chicken anyways, the young lady put this small measly scoop of chicken in the bowl. I asked for a little bit more, the lady said you want double, I replied if that’s what you call it then yeah.
After my wife and I ordered and were paying, we then noticed they then put out new fresh chicken!!
The people who work at this location need more proper training and MANAGEMENT/ corporate to reevaluate this location’s operations to be up to the standard for customers and consumers.
The location we normally go to we are treated with respect as consumers who care about what we put in our bodies.
In the end I wear dentures and the chicken was tough, I could not eat it and it did not taste like other locations (I always order the same thing). It went in trash.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill South Naples offer?
Chipotle South Naples offers a customizable fast-casual menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
What are the operating hours for Chipotle Mexican Grill South Naples?
Chipotle South Naples is open daily from 10:45 AM to 11:00 PM.
Does Chipotle South Naples offer pickup and delivery services?
Yes, they offer both in-store pickup and delivery services.
Where is Chipotle Mexican Grill located in South Naples?
It is located at 6821 Collier Blvd, Suite 101, Collier, Naples, FL 34114, USA.
How can I place an order online for Chipotle South Naples?
You can order online via their website at https://order.chipotle.com/ or through the Chipotle app available on the Apple App Store.
Does Chipotle South Naples have a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
Is Chipotle South Naples LGBT+ friendly?
Yes, the location welcomes LGBTQ+ customers.
What are some nearby dining options around Chipotle South Naples for variety?
Nearby dining options include Pei Wei for Asian cuisine, Miller's Ale House for American food and sports bar experience, and Texas Roadhouse for steakhouse dishes.
Are there any convenient nearby places to stop before or after visiting Chipotle South Naples?
Yes, after your meal you might visit Starbucks nearby for coffee or check out the Naples Pong sports club for recreation.
Where can I find nearby services such as banks or pharmacies close to Chipotle South Naples?
Truist bank and a UPS Access Point shipping center are conveniently located nearby Chipotle South Naples.