Business Details
About
Mexican Restaurant
Chipotle Naples Mercato is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.2
738 reviews
5 stars
292
4 stars
89
3 stars
44
2 stars
68
1 star
245
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported that the restaurant was dirty, with unclean tables and floors, and some even mentioned concerns about food safety.
Customer Service
There were numerous complaints about rude and unhelpful staff, with some customers feeling disrespected and ignored during their visits.
Food Quality
While some customers enjoyed the food, many reported issues with incorrect orders, lack of ingredients, and poor portion sizes.
Management Issues
Several reviews indicated a lack of effective management, with complaints about staff behavior and overall operational inefficiencies.
Inconsistent Experience
Customers noted that their experiences varied widely, with some praising specific staff members while others had negative interactions.
- MGMichael Gentile1 day ago1.0I waited in a 10 minute long line just for when I get to do my bowl it takes another 10 minutes for them to finish my bowl. As well with no staff up front for another 10 minutes after i sat down.
- LSLiam Stout4 days ago1.0This is one of the worst chipotle’s I’ve been to. It is dirty with food all over the floor, the staff is rude, and they are always out of things. Save your money and go somewhere else.
- TFTony FaillaciNov 14, 20252.0I’ve been to this Chipotle multiple times over the past year, hoping it would improve, but it just keeps going downhill. The restaurant is consistently dirty; food scattered on the floor, tables with dried, caked-on messes, and a general feeling that it simply isn’t being cleaned between customers. It’s uncomfortable to sit and eat when the dining area looks neglected. The food quality has slipped as well. The flavors are pretty mediocre now, and the portion sizes have noticeably shrunk compared to what they used to be. For the price, it just doesn’t feel worth it anymore. I don’t know why I kept giving this location more chances, but yesterday was probably my last visit unless they make a real effort to clean the restaurant and improve both food quality and portion sizes. Disappointing overall.
- JCJohn CarsonNov 13, 20251.0Horrible attitude, the girl making my wrap pretty much folded it in half and threw it at me. Won't be back, if you dislike people this much find a different career path.
- LLLuisa Ann LeffnantOct 21, 20252.0this is the third time I have went to this location at 9 PM and they are completely out of chicken and they are open until 11 PM? How do you run out of your top selling item 2 hours prior to your restaurant closing? I will not be going to this location anymore.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours for Chipotle Mexican Grill at Naples Mercato?
Chipotle Mexican Grill at Naples Mercato is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill at Naples Mercato located?
It is located at 9100 Strada Pl, Naples, FL 34108, next to Ulta and Nordstrom Rack in Naples Mercato.
Does Chipotle Mexican Grill at Naples Mercato offer pickup and delivery services?
Yes, they provide both in-store pickup and delivery services.
How can I order online from Chipotle at Naples Mercato?
You can order online via their website at https://order.chipotle.com/ or by using the Chipotle mobile app available on the App Store.
What type of food does Chipotle Mexican Grill at Naples Mercato serve?
They serve customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Are there any rewards or loyalty programs available at this Chipotle location?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Is Chipotle Mexican Grill at Naples Mercato LGBTQ welcoming?
Yes, the location welcomes LGBTQ customers.
What nearby stores can I visit when I visit Chipotle Mexican Grill at Naples Mercato?
Nearby stores include Ulta Beauty, Nordstrom Rack, J.Crew Factory, and Cariloha Naples for clothing and beauty shopping experiences.
Are there dessert options close to Chipotle Mexican Grill at Naples Mercato?
Yes, Grace and Shelly's Cupcakes, an ice cream shop and bakery, is located nearby for dessert options.
What other dining options are near Chipotle Mexican Grill at Naples Mercato?
Nearby dining options include TooJay's Deli and Old Vines Naples at Mercato, offering deli and American cuisine respectively.