Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Naples ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
271 reviews
5 stars
176
4 stars
53
3 stars
17
2 stars
8
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service provided by staff members, highlighting specific employees who made their visits memorable.
Ice Cream Quality
The ice cream received consistent acclaim for its rich flavors and quality, with several customers noting specific favorites.
Operational Issues
Several reviews mentioned problems with store hours and availability of flavors, leading to customer disappointment.
Atmosphere
The shop's ambiance was often described as welcoming and enjoyable, making it a pleasant place to visit.
Pricing Concerns
Some customers felt that the prices were high compared to competitors, although many still considered the quality worth the cost.
- KAKaren AnglinOct 10, 20251.0Update your hours please. Drove over here for nothing.
- GTGraham TunkleSep 22, 20255.0When I visited Ben and Jerry’s recently, I expected it to be a simple stop for ice cream, but it turned into an experience I truly appreciated. The shop had a fun, welcoming energy, and the delicious smell of fresh waffle cones immediately set the tone. More than anything, though, what made the visit memorable was the excellent service I received. Jack and Ember, the two workers on shift, were not only professional but also warm and personable, making the entire trip feel special rather than routine. Jack was the first to greet me, and his friendliness immediately stood out. He asked about my day, smiled genuinely, and made me feel like more than just another customer walking in. His positive energy made the atmosphere even brighter, and he was quick to offer help when I looked over the long list of flavors. Ember added to the experience with her own enthusiasm and attention to detail. She listened carefully when I explained what kinds of flavors I usually enjoy and recommended a couple of options that turned out to be perfect. What impressed me most was how smoothly Jack and Ember worked together as a team. Even though the store was busy, they managed to keep the line moving without ever making customers feel rushed. They laughed, shared lighthearted conversation with the people waiting, and never lost their patience. Their upbeat energy filled the room and created a sense of community. It was clear that they both cared about the people they were serving and took pride in making the experience enjoyable. The quality of the ice cream was, of course, excellent, but it was the service that truly stood out. A great product is always enjoyable, but when it is paired with employees who genuinely care about customers, it becomes unforgettable. Jack and Ember showed that good customer service isn’t just about efficiency—it’s about creating a positive, lasting impression. Because of them, my visit felt less like a transaction and more like a moment to enjoy and remember. In the end, I left Ben and Jerry’s feeling not only satisfied but also uplifted. Jack and Ember turned a casual stop for dessert into something much more meaningful by showing kindness, patience, and enthusiasm. Their outstanding service has stayed with me, and it has made me excited to return in the future. I know that when I go back, I won’t just enjoy great ice cream—I’ll also receive the same welcoming treatment that made this visit so memorable.
- TAThibault A.Sep 7, 20255.0Maxi was a great young man who was very kind! Made our family visit amazing!
- AMalex medinaAug 22, 20255.0Best ice cream in Naples
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream treats does Ben & Jerry's in Naples offer?
Ben & Jerry's in Naples offers euphoric ice cream flavors served in freshly baked waffle cones, shakes, sundaes, pints, ice cream cakes, and catering services.
What are the operating hours of Ben & Jerry's in Naples?
Ben & Jerry's is open Monday to Thursday from 11:00 AM to 9:30 PM, Friday and Saturday from 11:00 AM to 10:00 PM, and Sunday from 12:00 PM to 9:30 PM.
Where is Ben & Jerry's in Naples located?
The shop is located at 4320 Gulfshore Blvd N, Naples, FL 34103, USA.
Does Ben & Jerry's Naples offer delivery or pickup services?
Yes, Ben & Jerry's Naples offers in-store pickup, curbside pickup, and same-day delivery services. You can place orders online for takeout or delivery.
What payment options are accepted at Ben & Jerry's in Naples?
They accept American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Is Ben & Jerry's in Naples wheelchair accessible and family-friendly?
Yes, the shop has a wheelchair accessible entrance and welcomes families and the LGBTQ community.
Can I find Ben & Jerry's on social media platforms?
Yes, Ben & Jerry's Naples is on Facebook, LinkedIn, Pinterest, TikTok, and YouTube.
Are there notable nearby places to visit around Ben & Jerry's in Naples?
Yes, nearby points of interest include the shopping center Venetian Village Naples, seafood restaurants like M Waterfront Grille and Maxwell's on the Bay, and boutiques such as Patchington and Monkee's.
How can nearby seafood restaurants complement my visit to Ben & Jerry's?
After enjoying ice cream at Ben & Jerry's, you can visit nearby seafood restaurants like M Waterfront Grille or Maxwell's on the Bay for a delicious meal, making for a great day out in Naples.
What nearby shopping options are available around Ben & Jerry's in Naples?
You can explore several nearby women's clothing stores and boutiques such as Chico's, Patchington, Monkee's, and Whispers of Naples for a shopping spree before or after your ice cream visit.