Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.7
2,617 reviews
5 stars
1,143
4 stars
516
3 stars
351
2 stars
173
1 star
434
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
Mixed reviews on food quality; some praised the taste while others complained about undercooked or poorly prepared items.
Cleanliness
Several reviews highlighted cleanliness issues, including unkempt environments and unsanitary conditions.
Order Accuracy
Frequent complaints about missing items in orders and incorrect food preparation.
- FAFrankfurt Music AcademyJan 2, 20265.0Great take-out experience. We picked up food here and everything was excellent. The staff was very friendly, the food was flawless, and although the team mainly spoke Spanish, communication was easy and pleasant. A simply perfect dinner.
- LHLane HawathaDec 30, 20251.0This was the absolute worst service for me at ANY pollo tropical the rice was mushy….. i had a tripichop pork no onions its like they forgot the pork the corn was overcooked the tomatoes looked liked my 3yr old nephew cut up. They neverrrrr havve to worry about me returning 🤮🤢disgusting
- TOTania OrtizDec 19, 20251.0Everything in the order was wrong. They just added 1 sauce for a FAMILY order. Also asked for salad and was not inside the bag but charged me for the salad. Everything Is wrong with this place.
- IRIris RamosDec 16, 20254.0There was a long line. Hasn’t had pollo tropical in over 20 years. They messed up my order and shorted me the sweet plantains. The food was good though. Forgot to take a picture.
- LJLana JonesDec 10, 20251.0Why are your employees speaking to customers in Spanish ????? This is America !!! Calling corporate In the morning
Frequently Asked Questions About Pollo Tropical
What are the regular dining hours at Pollo Tropical in N Miami?
Pollo Tropical is open daily from 10:00 AM to midnight for dine-in service.
What are the delivery hours for Pollo Tropical at 12000 NW 7th Ave.?
Delivery is available every day from 10:00 AM to 11:30 PM.
Does Pollo Tropical offer drive-through service? If so, what are its hours?
Yes, the drive-through is open daily from 10:30 AM to midnight.
What types of payment does Pollo Tropical accept?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa.
Does Pollo Tropical provide online ordering and delivery services?
Yes, you can order for delivery through their website at https://order.pollotropical.com/menu/pollo-tropical-nw-7th-aven-miami-fl?handoff=delivery.
Is Pollo Tropical suitable for families and children?
Yes, Pollo Tropical welcomes families and children and offers a children's menu and high chairs.
Are there nearby beauty salons close to Pollo Tropical for a convenient visit before or after dining?
Yes, Luxury Beauty Salon 43 and Hair Styles By Betty are nearby, making it easy to combine dining at Pollo Tropical with beauty services.
What shopping options are available near Pollo Tropical?
The Market and Purple Carpet shoe and clothing stores are nearby, so you can enjoy shopping before or after your meal.
Are there other dining options near Pollo Tropical in N Miami?
Yes, nearby options include Yvrance's Take-Out and Catering for Caribbean flavors and Makana Kava Gastrobar for restaurant and bar service.
Does Pollo Tropical have facilities accessible to people with disabilities?
Yes, Pollo Tropical has wheelchair accessible entrances, parking, seating, and restrooms.