Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires reservationsNot available
Location
Hours
Reviews
3.7
2,652 reviews
5 stars
1,177
4 stars
509
3 stars
331
2 stars
160
1 star
475
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude and unhelpful, particularly at the drive-thru.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food being served.
Food Quality
While some customers praised the food, others noted inconsistencies in quality, with complaints about cold or undercooked meals.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty tables and bathrooms, impacting the overall dining experience.
Speed of Service
Customers frequently complained about long wait times, especially during peak hours, affecting their overall satisfaction.
- CCChrisJan 5, 20261.0It would be hard to find a group more incompetent employees
- FFFrank FernandezDec 29, 20251.0The short lady at the counter with the red T-shirt talk down on you and have a very bad attitude even after I was missing items in my order she was like mad because she had to give me what I paid for
- SGSandris GonDec 20, 20252.0La comida no estaba nada rica. Y súper demorado el servicio 😪
- JBJhonder BricenoDec 9, 20251.0Worst service in history. This place needs to hire new employees. The drive thru doesn’t know how to take a correct orders. They make you wait in line for almost 20m foods already cold or not ready. Do not come here
- CWConstance WilliamsDec 3, 20251.0On December 1, 2025 we went here to order our food. My husband order double rice and dark chicken. I assume that the manager came to help out the other team wish she had on a red shirt with braids or plants in her hair with a colorful it looked at blue or purple. We never disrespect anyone even if they disrespect us so I went over there so my husband can stay humble. Her eyeballs was even popping out as she was talking very rude to my husband so then I had to go back over there again she just disrespecting my husband talking loud and he know what he ordered. So I didn't say something I said you are very rude to be working in a restaurant there was a customer there who said he comes nearly every day and that's her character everyday. Then we find out that the cash register who took our order did not add on the double rice people make mistakes. We were not upset. The lady had on that red shirt was ruled from the beginning all the way to the end and I told one of the workers I said I am going to call the complaint line on her. To be honest I won't even treat a mangy dog the way she treated us I be kind to that mangy dog.
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM. You can order online.
Where is Pollo Tropical located?
Pollo Tropical is located at 11806 Biscayne Blvd., N Miami, FL 33181, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, specializing in fresh 24-hour citrus marinated chicken and traditional dishes like Mojo Roast Pork.
Does Pollo Tropical accommodate vegetarian diets?
Yes, Pollo Tropical serves vegetarian options as part of their menu offerings.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards, along with debit cards and mobile NFC payments.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate customers with accessibility needs.
Is there seating available at Pollo Tropical, including outdoor options?
Yes, Pollo Tropical offers both indoor and outdoor seating with high chairs available, making it family-friendly.
Which nearby places can customers visit before or after dining at Pollo Tropical?
Customers can visit nearby spots like Leeward Motel for accommodation, All Florida Pool & Spa Center for spa and pool retail, or A Painting Fiesta wine bar for drinks.
Are there convenient services near Pollo Tropical for shopping or business needs?
Yes, nearby you can find The UPS Store 7560 for printing and shipping, Metro by T-Mobile for mobile phone needs, and CVS Pharmacy for health and everyday items.