Pollo Tropical

Reviews

• RP

  Roberto Perez

  4 days ago
  5.0
  We had (to go), Vaca Frita, congri and fries. Under $20, me and my wife have left overs. The you want first rate Cuban food, look no further.
• KS

  Kristin S

  6 days ago
  1.0
  I had a really frustrating experience at this location today. I went through the drive-thru and ended up completely blocked in by other cars. The line wasn’t moving at all, and because of how the drive-thru is set up, there was no way to exit once you’re in. After waiting about 20 minutes, an employee finally came outside to take my order. When I asked what was going on, he told me he had been inside taking pictures. Meanwhile, multiple cars were stuck in the drive-thru with no explanation and no way to leave. This felt extremely unprofessional and inconsiderate of customers’ time. If the drive-thru is not being serviced, there should at least be a sign or someone directing cars so people don’t get trapped in line. Very disappointing experience.
• GA

  Goddess Ashley

  Mar 3, 2026
  1.0
  This place is terrible this place need to close down such a high health risk! They will serve you the crispy chicken half cook and not cook all the way. The Fountain drink are dirty I found a nat files in my drink nat files hidden inside. I saw roach in one of the tables so disgusting and the tables are dirty and the managers are terrible and rude The manager with blue braids hair is so mean to her employees also the black manager is so rude they treat their employees horrible the employees don’t even look happy to be there because of that It seem they always short staff The onions will sometimes have a weird green color to them The food tops will fall on the floor and they still pick it up off the floor and put it back This location is nasty! They need to bring uncover health inspectors to check this place out They don’t seem to train their employees good they look like they don’t know what they doing
• JC

  Jenniffer Cruz

  Feb 23, 2026
  1.0
  I ordered from Uber and I'm always missing something from my order it's so unreal paying like 80 dollars on 3 whole chicken family meal and just received one no rice no beans no sauces it's like they don't even check what they put on the bags they don't pay attention on the orders they have I received a refund but definitely not ordering anymore it's not the first time that this happens to me it's in all orders I've maked
• AF

  Azucena Flores

  Feb 17, 2026
  3.0
  Mala calidad de comida , caro para lo que ofrecen como platos. La atención muy buena!

Frequently Asked Questions About Pollo Tropical