Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Requires reservationsNot available
Location
Hours
Reviews
3.7
2,639 reviews
5 stars
1,171
4 stars
508
3 stars
331
2 stars
159
1 star
470
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.
Food Quality
While many praised the taste of the food, there were complaints about inconsistent quality, including undercooked items and incorrect portions.
Cleanliness
Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area.
Customer Experience
Mixed experiences were noted, with some customers enjoying friendly service while others faced significant issues with staff behavior.
Value for Money
Customers appreciated the pricing, especially for family meal deals, but some felt the portion sizes did not match the cost.
- AAAzyla Agosto2 days ago1.0The manager here is so rude to the employees they have to work the line and the cashier registers at the same time when the young lady asked for help with the Spanish people the manager was very rude to the girl telling her to move go work the line very very rude and nasty to customers and the crew
- CWChristopher Warren2 days ago4.0It was what you should come to expect from a Pollo Tropical. Food was good, but the atmosphere needs a little updating.
- MGMarcel GonzalezNov 16, 20255.0I dinner on Friday and was amazing , the service is incredible and the place was clean .
- YNYicelei NuviolaNov 16, 20255.0the best food and services , i eat every day and is the best place
- CTCarvens thonyNov 14, 20252.0Every time I go to pollo tropical around 11pm ( keep in my mind it’s my 4th times) they always don’t have chicken meanwhile they’re just gossiping at this point they should put a sign saying they close at 11pm
Frequently Asked Questions About Pollo Tropical
What are the opening hours of Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM. You can order online.
Where is Pollo Tropical located?
Pollo Tropical is located at 11806 Biscayne Blvd., N Miami, FL 33181, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, specializing in fresh 24-hour citrus marinated chicken and traditional dishes like Mojo Roast Pork.
Does Pollo Tropical accommodate vegetarian diets?
Yes, Pollo Tropical serves vegetarian options as part of their menu offerings.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards, along with debit cards and mobile NFC payments.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate customers with accessibility needs.
Is there seating available at Pollo Tropical, including outdoor options?
Yes, Pollo Tropical offers both indoor and outdoor seating with high chairs available, making it family-friendly.
Which nearby places can customers visit before or after dining at Pollo Tropical?
Customers can visit nearby spots like Leeward Motel for accommodation, All Florida Pool & Spa Center for spa and pool retail, or A Painting Fiesta wine bar for drinks.
Are there convenient services near Pollo Tropical for shopping or business needs?
Yes, nearby you can find The UPS Store 7560 for printing and shipping, Metro by T-Mobile for mobile phone needs, and CVS Pharmacy for health and everyday items.