Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
We had (to go), Vaca Frita, congri and fries. Under $20, me and my wife have left overs. The you want first rate Cuban food, look no further.
KS
Kristin S
6 days ago
1.0
I had a really frustrating experience at this location today. I went through the drive-thru and ended up completely blocked in by other cars. The line wasn’t moving at all, and because of how the drive-thru is set up, there was no way to exit once you’re in.
After waiting about 20 minutes, an employee finally came outside to take my order. When I asked what was going on, he told me he had been inside taking pictures. Meanwhile, multiple cars were stuck in the drive-thru with no explanation and no way to leave.
This felt extremely unprofessional and inconsiderate of customers’ time. If the drive-thru is not being serviced, there should at least be a sign or someone directing cars so people don’t get trapped in line. Very disappointing experience.
GA
Goddess Ashley
Mar 3, 2026
1.0
This place is terrible this place need to close down such a high health risk! They will serve you the crispy chicken half cook and not cook all the way. The Fountain drink are dirty I found a nat files in my drink nat files hidden inside. I saw roach in one of the tables so disgusting and the tables are dirty and the managers are terrible and rude
The manager with blue braids hair is so mean to her employees also the black manager is so rude they treat their employees horrible the employees don’t even look happy to be there because of that
It seem they always short staff
The onions will sometimes have a weird green color to them
The food tops will fall on the floor and they still pick it up off the floor and put it back
This location is nasty! They need to bring uncover health inspectors to check this place out
They don’t seem to train their employees good they look like they don’t know what they doing
JC
Jenniffer Cruz
Feb 23, 2026
1.0
I ordered from Uber and I'm always missing something from my order it's so unreal paying like 80 dollars on 3 whole chicken family meal and just received one no rice no beans no sauces it's like they don't even check what they put on the bags they don't pay attention on the orders they have I received a refund but definitely not ordering anymore it's not the first time that this happens to me it's in all orders I've maked
AF
Azucena Flores
Feb 17, 2026
3.0
Mala calidad de comida , caro para lo que ofrecen como platos. La atención muy buena!
What are the opening hours of Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight Monday through Friday.
Does Pollo Tropical offer delivery services?
Yes, Pollo Tropical offers delivery every day from 10:00 AM to 11:30 PM. You can order online.
Where is Pollo Tropical located?
Pollo Tropical is located at 11806 Biscayne Blvd., N Miami, FL 33181, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, specializing in fresh 24-hour citrus marinated chicken and traditional dishes like Mojo Roast Pork.
Does Pollo Tropical accommodate vegetarian diets?
Yes, Pollo Tropical serves vegetarian options as part of their menu offerings.
What payment methods are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, Mastercard, and Visa cards, along with debit cards and mobile NFC payments.
Does Pollo Tropical have wheelchair accessible facilities?
Yes, Pollo Tropical has wheelchair accessible entrance, parking, seating, and restrooms to accommodate customers with accessibility needs.
Is there seating available at Pollo Tropical, including outdoor options?
Yes, Pollo Tropical offers both indoor and outdoor seating with high chairs available, making it family-friendly.
Which nearby places can customers visit before or after dining at Pollo Tropical?
Customers can visit nearby spots like Leeward Motel for accommodation, All Florida Pool & Spa Center for spa and pool retail, or A Painting Fiesta wine bar for drinks.
Are there convenient services near Pollo Tropical for shopping or business needs?
Yes, nearby you can find The UPS Store 7560 for printing and shipping, Metro by T-Mobile for mobile phone needs, and CVS Pharmacy for health and everyday items.
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