Pollo Tropical

Reviews

• JS

  Jacqueline Sheffield

  4 days ago
  1.0
  At the drive thru the lady said GO HEAD and ORDEr. She was so rude. I get to the window and she takes my card and slams the window. Handed my my food and I asked For sauce before she could shut the window again on me. After I didn’t get enough sauce I honked and she ignored me so another worker came to the window. She sucked her teeth and walked off. I asked for the manager. It took him a good 4-5 min and hanging out the window he asked me not to write a bad review because it would be negative on his shift. I said what about the worker. Oh I’ll talk to her. It was really really bad and I will never go to this location again. Maybe not any location. If I could give 0 stars I would
• KB

  Kamaia Brown

  4 days ago
  1.0
  I wish I could give them 0 stars !!! Whoever the manager is at this location is running a complete circus . His employees are extremely rude . Slamming the door window in ppl face when we are paying customers ! If you don’t like your job quit . Don’t put your shitty attitude on other people . We asked to speak to the manager he took 5–10 mins to even come to the window to discuss his trash horrible employee . Once we explained he told us to not write a bad review because it will make him look bad lol . What a way to show concern for ur customers . We won’t be back !
• ML

  Maguritte Lafrance

  5 days ago
  5.0
  Divia is so nice and helpful. She’s the best will always come back
• SH

  Shannon Hall

  Apr 18, 2026
  5.0
  I Would Like To Speak On One Of The Managers That’s Been Helping Me (TEAONA). I Came To This Store Multiple Times And This Store Never Smelled This Clean. Every Time I Come To This Store And I See Her She Always Doing Her Job. This Is One Of The Best Managers That I Have Seen So Far At This Store. When She Sees Me Or Anybody Sitting At The Table She Comes To Ask Us Is (Everything Okay Or Just Checking On Us Period). She Makes Sure That My Food Fresh And I Like That About Her Because Before My Food Wasn’t Always Fresh Until I Seen This Manager Around & The Store Wasn’t Always Clean Like Now. Keep Her Around Because She Doing A Great Job 👏🏾 She Always Have This Place Smelling Clean And Her Energy Just Brightens My Day,
• EN

  Eduardo Naranjo

  Apr 14, 2026
  5.0
  Excelente servicio las mesas están limpias y los trabajadores muy ordenados. Recomiendo este pollo tropical 🐠