Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.2
1,303 reviews
5 stars
450
4 stars
231
3 stars
149
2 stars
129
1 star
344
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many reviews highlighting rude or unprofessional staff, particularly during busy hours.
Food Quality
Customers frequently reported issues with food quality, including overcooked or undercooked chicken, missing items, and unsatisfactory portion sizes.
Order Accuracy
Numerous reviews mention problems with order accuracy, including missing items and incorrect orders, leading to customer frustration.
Cleanliness
Some customers praised the cleanliness of the restaurant, while others reported unsanitary conditions and poor food handling.
Management Issues
Several reviews pointed to poor management practices, including lack of staff training and unprofessional behavior from management.
- EPEdna Philius1 day ago1.0Workers are eating while serving food WITH the same gloves. Nasty
- PAPatricia Alvarez2 days ago1.0Go to get one side only and get attitude and told not sold as side have to purchase as a plate! People work there that don’t know what they sell, smh! If you don’t want to work their quit!!!
- RCRaven Crump4 days ago1.0Been at the window waiting for food for ten minutes now. The slowest service I have ever received.
- DCDeborah Del CerroNov 17, 20251.0Good Afternoon, I go to the restaurant location in Mac Nab Rd (north Lauderdale) but I completely onset with the staff at the restaurant in this location. You coming in the restaurant nobody help you in pick up your order or the person orders. The woman in the front the bad face (like no need to working) no took to me nothing, and she very nasty, she rolled my order to me and she said nothing. My first time and my last time in this location. Its really bad people working like that. It doesn't matter so much anymore if the food is good.
- CFCarol FrancoisOct 31, 20251.0This was an online order. It was a little after 5pm. The restaurant was empty. One chicken and beans and rice. They gave just legs and thighs. I ordered sauces. There was no sauces at all. I won't be returning.
Frequently Asked Questions About Pollo Tropical
What are the regular delivery hours for Pollo Tropical at 8096 West McNab Rd?
Delivery is available every day from 10:30 AM to 11:30 PM.
Where can I view the menu for Pollo Tropical to decide what to order?
You can view the full menu at https://www.pollotropical.com/menu.
Does Pollo Tropical offer online ordering for delivery?
Yes, you can order delivery online at https://order.pollotropical.com/menu/pollo-tropical-west-mcnab-rdn-lauderdale-fl?handoff=delivery.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical specializes in Cuban and other Latin American dishes with fresh 24-hour citrus marinated chicken as a highlight.
Is Pollo Tropical wheelchair accessible and family friendly?
Yes, the location has wheelchair accessible entrances, parking, seating, restrooms, welcomes families and children, and offers high chairs.
What payment options are accepted at Pollo Tropical?
They accept American Express, Discover, Mastercard, Visa, debit cards, mobile NFC payments, and credit cards. Cash is not required.
Does Pollo Tropical offer catering services?
Yes, catering is available at this location.
Are there any nearby grocery or health food stores if I want to shop before or after dining at Pollo Tropical?
Yes, Broward Meat & Fish Grocery and Healthyrootsfl health food store are nearby, perfect for picking up fresh ingredients or health food items.
If I need phone or mobile services near Pollo Tropical, where should I go?
Boost Mobile and Phones and Sims mobile phone stores are nearby, making it convenient to handle phone or mobile needs before or after your visit.
Are there any venues or event halls near Pollo Tropical for after-meal entertainment or celebrations?
Arlis banquet hall is a nearby venue for events like weddings and concerts, which could be ideal for celebration plans following your meal.