Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Been eating here for years I love this place. Especially the salad with black beans and corn, and the cilantro sauce.
JS
Joshua Smith
5 days ago
5.0
I would show u a pic but I ate it already, Tropical Trio 🔥😍
KK
Karla
Apr 22, 2026
1.0
we’ve waited in the drive thru line for 30 minutes just to get our order then waited more time to receive our food, I get the fast food is short staffed but we were not notified anything until we said something, it’s supposed to be a fast food restaurant, shouldn’t take this long
CW
Christopher Warren
Apr 3, 2026
1.0
If you’re using a gift card at this location, check your balance before you leave — because I was straight-up robbed here. I was given a $100 gift card from a friend. I used it the first time at the Pembroke Pines location and was told I had a balance of $79 left. The second time, I used it at this North Miami location and bought lunch for $11. I didn’t think to confirm the balance then — but that was my mistake. When I went back to Pembroke Pines to use the card again, I was told my balance was ZERO.
There is absolutely no doubt in my mind that the staff at the North Miami location stole my remaining balance. They handed me back a blank card after the transaction, obviously swapping mine out. I will never step foot in that place again. It’s bad enough that you have to watch your back outside — now you have to protect yourself from thieves behind the counter. The whole setup was sketchy: the device they used to swipe the card wasn’t even properly connected, just dangling by a flimsy wire. This was a deliberate scam, and I won’t stay quiet about it.
JA
Jennifer Alfonso
Mar 28, 2026
1.0
This pollo is the absolute worse. Unsanitary and unsafe. Found a metal staple in my tropichop, called corporate needles to say they could care less and the manager never returns calls. Please do not eat here they clearly are unsafe. Dropping metal staples in peoples food.
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight every weekday, Monday through Friday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery from 10:30 AM to 11:30 PM daily. You can order online at their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 1785 N. E. 163rd Street, N. Miami Beach, FL 33162, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and foods from other parts of Latin America, featuring fresh 24-hour citrus marinated chicken and other specialties.
Does Pollo Tropical accept credit cards and which payment options are available?
Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, and Visa, as well as mobile NFC payments and debit cards.
Is Pollo Tropical family-friendly and does it offer a children's menu?
Yes, Pollo Tropical welcomes families and offers a children's menu along with high chairs for young guests.
Are there outdoor seating and wheelchair-accessible facilities at Pollo Tropical?
Pollo Tropical offers outdoor seating and is fully wheelchair accessible, including entrance, parking, seating, and restrooms.
What nearby stores and services are close to Pollo Tropical at 1785 N. E. 163rd Street?
Nearby you can find Fajas Y Mas clothing store, Prescription Drug Foundation pharmacy, and Cycle Gear motorcycle and bicycle shop, among others.
How can nearby businesses like Prescription Drug Foundation and Fajas Y Mas benefit Pollo Tropical customers?
Customers visiting Pollo Tropical can conveniently access the nearby pharmacy for prescriptions or shop at Fajas Y Mas for women's clothing and gifts before or after their meal.
Are there convenient ATM locations near Pollo Tropical for easy cash access?
Yes, there are multiple Bitcoin ATMs nearby including Coinhub Bitcoin ATM, Athena Bitcoin ATM, and Bitbox Bitcoin ATM for customer convenience.
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