Pollo Tropical

Reviews

• TM

  Tracy Marino

  2 days ago
  5.0
  Been eating here for years I love this place. Especially the salad with black beans and corn, and the cilantro sauce.
• JS

  Joshua Smith

  5 days ago
  5.0
  I would show u a pic but I ate it already, Tropical Trio 🔥😍
• KK

  Karla

  Apr 22, 2026
  1.0
  we’ve waited in the drive thru line for 30 minutes just to get our order then waited more time to receive our food, I get the fast food is short staffed but we were not notified anything until we said something, it’s supposed to be a fast food restaurant, shouldn’t take this long
• CW

  Christopher Warren

  Apr 3, 2026
  1.0
  If you’re using a gift card at this location, check your balance before you leave — because I was straight-up robbed here. I was given a $100 gift card from a friend. I used it the first time at the Pembroke Pines location and was told I had a balance of $79 left. The second time, I used it at this North Miami location and bought lunch for $11. I didn’t think to confirm the balance then — but that was my mistake. When I went back to Pembroke Pines to use the card again, I was told my balance was ZERO. There is absolutely no doubt in my mind that the staff at the North Miami location stole my remaining balance. They handed me back a blank card after the transaction, obviously swapping mine out. I will never step foot in that place again. It’s bad enough that you have to watch your back outside — now you have to protect yourself from thieves behind the counter. The whole setup was sketchy: the device they used to swipe the card wasn’t even properly connected, just dangling by a flimsy wire. This was a deliberate scam, and I won’t stay quiet about it.
• JA

  Jennifer Alfonso

  Mar 28, 2026
  1.0
  This pollo is the absolute worse. Unsanitary and unsafe. Found a metal staple in my tropichop, called corporate needles to say they could care less and the manager never returns calls. Please do not eat here they clearly are unsafe. Dropping metal staples in peoples food.

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