Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.1
3,165 reviews
5 stars
1,906
4 stars
499
3 stars
284
2 stars
140
1 star
336
What are people saying?
AI-generated from recent customer reviews
Food Quality
Overall, customers praised the food for being delicious, with specific mentions of juicy chicken and flavorful dishes.
Service
While many reviews highlighted excellent service, there were also complaints about rude staff and long wait times for orders.
Cleanliness
Most customers noted that the restaurant was clean, although a few reviews mentioned unsanitary conditions.
Manager Praise
The manager, Luz Maria, received frequent commendations for her exceptional service and leadership.
Customer Loyalty
Several customers expressed strong loyalty to the location, indicating they frequently return due to the quality of food and service.
- MEMargarita EstopiñanNov 16, 20255.0Hoy tuve una experiencia excelente en Pollo Tropical. La comida salió rápida, caliente y con muy buen sabor. El personal fue increíblemente amable y súper servicial; desde que entré me hicieron sentir bienvenida. Se nota que realmente se preocupan por los clientes. Sin duda volveré pronto.”
- RGRoxana GómezNov 16, 20255.0⭐️⭐️⭐️⭐️⭐️ “Tuve una excelente experiencia en Pollo Tropical. La comida estuvo riquísima y el servicio aún mejor. Quiero destacar especialmente a la manager Luz, que fue súper amable y muy servicial durante toda mi visita. Se nota cuando alguien realmente disfruta ayudar a los clientes. Gracias a ella mi experiencia fue de 10/10. ¡Definitivamente volveré!”
- SMSofi MaxNov 15, 20255.0Gracias, Pollo Tropical, por la excelente atención. Hoy fui con mi familia a comer y todo estuvo delicioso. El servicio fue rápido, la comida fresca y el ambiente muy agradable. Pasamos un momento súper bonito juntos. ¡Definitivamente volveremos!
- DGDJ GardnerNov 15, 20251.0Literally the worst experience at any fast food or casual dining spot that I’ve had down here in North Miami do not go here placed an online order only to have to wait 30 minutes for my food to come out after I get here on top of that multiple people who ordered at the store after me got their food before me I watched people make my food and let it sit It took 10 minutes for them to even bag the food after it was made horrible experience.
- RMRenan MachadoNov 4, 20252.0came to the drive-through because I thought it would be fast and convenient but instead, I was just waiting for 20 minutes. After not hearing anybody greet me at the speaker, I said hello and the person working got an attitude with me and said the computer was down. wait another 10 min and i’m still stuck between two cars. i ended up leaving and not even ordering anything cause it seemed so chaotic in there
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:30 AM to midnight every weekday, Monday through Friday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery from 10:30 AM to 11:30 PM daily. You can order online at their delivery URL.
Where is Pollo Tropical located?
Pollo Tropical is located at 1785 N. E. 163rd Street, N. Miami Beach, FL 33162, USA.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical offers a creative take on traditional Cuban dishes and foods from other parts of Latin America, featuring fresh 24-hour citrus marinated chicken and other specialties.
Does Pollo Tropical accept credit cards and which payment options are available?
Pollo Tropical accepts major credit cards including American Express, Discover, MasterCard, and Visa, as well as mobile NFC payments and debit cards.
Is Pollo Tropical family-friendly and does it offer a children's menu?
Yes, Pollo Tropical welcomes families and offers a children's menu along with high chairs for young guests.
Are there outdoor seating and wheelchair-accessible facilities at Pollo Tropical?
Pollo Tropical offers outdoor seating and is fully wheelchair accessible, including entrance, parking, seating, and restrooms.
What nearby stores and services are close to Pollo Tropical at 1785 N. E. 163rd Street?
Nearby you can find Fajas Y Mas clothing store, Prescription Drug Foundation pharmacy, and Cycle Gear motorcycle and bicycle shop, among others.
How can nearby businesses like Prescription Drug Foundation and Fajas Y Mas benefit Pollo Tropical customers?
Customers visiting Pollo Tropical can conveniently access the nearby pharmacy for prescriptions or shop at Fajas Y Mas for women's clothing and gifts before or after their meal.
Are there convenient ATM locations near Pollo Tropical for easy cash access?
Yes, there are multiple Bitcoin ATMs nearby including Coinhub Bitcoin ATM, Athena Bitcoin ATM, and Bitbox Bitcoin ATM for customer convenience.