Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently complained about slow service, with many reporting long wait times for simple orders.
Customer Service
Feedback on customer service was mixed; while some employees were praised for their friendliness, others were described as rude and unhelpful.
Food Quality
Numerous reviews highlighted issues with food quality, including cold items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several customers noted concerns about cleanliness and health code violations, particularly regarding food handling practices.
Management Issues
Many reviews pointed to poor management and organization, with complaints about staff behavior and overall management effectiveness.
VT
Vada Thrasher
1 day ago
5.0
I feel silly leaving a review for McDonald’s, BUT I wanted everyone to know what great staff work at this location! I came in to pickup a mobile order my husband placed for me and the gentleman at the cash register was so sweet and helped me get sorted. He was extremely polite and knew most of the customers by name and their orders! Great team here and wonderful atmosphere! My food came out fresh and just what I needed. Shout out to this team for their kindness and clear respect and support of their community ❤️
PP
Pedey Pedersen
Feb 6, 2026
1.0
How on gods green earth do you have have a 15 min. wait for a kids meal when its not even busy. I thought this was fast food.
LK
Laurie Keltz
Jan 19, 2026
3.0
McDonalds (anywhere nowadays) has terrible customer service! They are so focused on the extremely busy drive-thru's. You can't order at the counter, you have to use a kiosk and if you need anything, you have to flag down a worker from the kitchen. I hate it now.
OM
Oliver Mercado
Jan 9, 2026
5.0
Excelente atención mull Rápido todos
TC
Tori Campbell
Dec 28, 2025
1.0
Probably the worst customer service I’ve ever seen. The people look miserable. I mean it’s McDonalds but cmon have a little decency and respect for your customers. The manager looks like she’s going to quit any moment. Definitely disappointed
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