Panera Bread

Reviews

• HC

  Hailey Carter

  3 days ago
  2.0
  it is very difficult for me to even want to give two stars, the only reason i am is because i like the food and that is simply it. the staff are some of the rudest and incompetent people i have ever encountered, and i don’t want to be mean by writing that in any way but its the truth. i did a rapid pick up order today and it was supposed to be ready when i got there, and it said it was ready so when i went to the pick up shelf it wasn’t there so i went to the side counter where normally there are people who should help and the manager who i have seen there countless times introduce herself as the manager before, she’s always dressed nicer as well, was on the phone so i didn’t want to interrupt and was waiting for her to be done. i stood there for ten minutes all for her to be on the phone with her FRIEND, making direct eye contact w me and not helping as i stood there obviously waiting for her to help me. she was just laughing and saying you know i love you and i know we need to hangout more, and when i saw it was you that was calling me i knew i needed to answer, and you can call me anytime especially if im here I’ll answer. i knew i wasn’t going to get anywhere w the MANAGER so i waited in line at the counter for another couple minutes just for the rude cashier to tell me the reason my order isn’t on the shelf is because i ordered it “wrong” and i needed to pick it up at the counter and go ask them for it. i clearly showed her where my phone said it was rapid pick in bold letters and told her that at this point i had been there for 15 minutes and i only had a short lunch for work and this was supposed to be quick as rapid pick up is in the name and that it’s supposed to be on the shelf. she told me no and that’s it’s a “common mistake with customers” and that next time to ask for my order. after receiving my order 15 minutes later and having barely any time to eat my lunch, I’m extremely upset. even my receipt says RPU which stands for RAPID PICK UP ORDER not IN CAFE PICK UP ORDER. i love paneras food, but this is not the first time i have experienced something like this, but this is the last time I’ll experience something like this.
• EE

  Ernesta

  5 days ago
  2.0
  Did not feel connected. The cashier didn't want to change the machine to produce a receipt, I never said cookie. I even repeated my order. stood there and waited til she realized that I was waiting for my cup. When I saw my recipte she insinuates that she help the customer behine me b4 fixing the issue at hand..which was even more devalued .And they wanted to make things complicated by offering to swipe my card multiple times when it could have been jut paying a difference. Whole order was refunded.
• AA

  AMK9

  Apr 25, 2026
  2.0
  Second time now they've shorted me 2 bagels through the drive through, make sure you always count the bagels. If you get a baker's dozen, because you won't get a dozen
• SF

  Steve Fadden

  Apr 11, 2026
  5.0
  Food is always good and staff is very nice and helpful. Great place to get soup or a sandwich
• SM

  Sarah Moody

  Apr 3, 2026
  5.0
  I really don't understand how this place has only 3.9 stars. We are traveling and needed a quiet place to have a coffee and use WiFi. This was perfect. Comfortable, clean and quiet. Would come again.

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