Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.8
1,558 reviews
5 stars
710
4 stars
333
3 stars
196
2 stars
88
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service, particularly highlighting staff members like Consuello and Paola for their exceptional care.
Food Quality
While some reviews noted good food and flavors, others reported inconsistencies in food preparation and portion sizes, with complaints about missing items and bland flavors.
Cleanliness
Several customers appreciated the cleanliness of the restaurant and restrooms, although there were also reports of mold and unkempt conditions in some instances.
Drive-Thru Experience
The drive-thru service received mixed feedback, with some customers experiencing long wait times and order inaccuracies, while others reported efficient service.
- APArnold PaseiroDec 28, 20255.0I wanted to feed my whole family but stay within my budget. The manager came out n made sure I got everything that I needed. She was wonderful, courteous, extremely knowledgeable n I was able to feed my whole family with no one left hungry. Kudos to her for helping me decide what I needed to keep everyone happy. Thank you.
- JFjaihana finolDec 23, 20251.0Debería ser obligatorio el uso de tapabocas, los empleados hablan sobre la comida, esto es asqueroso. Tampoco usan gorros, por lo que cualquier plato puede salir con cabello. Dónde están los gerentes?
- BJBonita JohnsonDec 7, 20251.0I ordered a Tropichop All the Way with brown rice. The rice was so hard I couldn't chew it. Ordered a 3 piece tostones with pork & only received 1. This is my first bad experience in the many years I've eaten Pollo Tropical. I was too tired
- JBJ. Y. BrittonDec 2, 20255.0We utilized the drive-thru. The guy who took our order was very thorough. He didn't rush and ensured he got the order correctly. He told us to stay at the intercom and he would tell us when to pull up to to the window. We didn't wait long. After getting to the window, he took the payment. Then he gave us our food, which was hot and fresh. I couldn't ask for better service.
- KLKatherine LopezNov 30, 20251.0I ordered churrasco with yellow rice and everything on it. I received churrasco with white rice and beans. My husband received his order correct. We ordered tostones with ropa vieja. We received 4 tostones with only 1 tostone and a tiny portion of ropa vieja. The others were without meat. I got home, 40 minute drive, trusting my order which I always check. This time I obviously didn't. I wish I would of taken pictures. Not a next time cause I will not be returning.
Frequently Asked Questions About Pollo Tropical
What are the delivery hours for Pollo Tropical in Miramar, FL?
Pollo Tropical offers delivery every day from 10:30 AM to 11:30 PM.
Where is the Pollo Tropical located in Miramar?
It is located at 14880 S. W. 31 Street, Miramar, FL 33027, USA.
Can I order Pollo Tropical's menu online?
Yes, you can order online through https://order.pollotropical.com/menu/pollo-tropical-sw-31st-stmiramar-fl?handoff=delivery.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American inspired dishes, including their signature grilled chicken and mojo roast pork.
Is catering available at Pollo Tropical Miramar?
Yes, Pollo Tropical offers catering services.
What payment methods does Pollo Tropical accept?
They accept American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical have seating and a drive-through service?
Yes, Pollo Tropical has seating available and also offers drive-through service.
Are children welcome at Pollo Tropical?
Yes, families and children are welcome, with children's menus and high chairs available.
Which nearby restaurants can I visit before or after dining at Pollo Tropical?
Nearby restaurants include Wendy's, La Carreta, and La Carreta Miramar, which offer additional fast food and Cuban/Mexican cuisine options.
What nearby places can help with fueling or convenience when visiting Pollo Tropical?
Chevron Station / Extra Mile Miramar and Chevron gas stations are close by for fuel and convenience needs.