Dunkin'

Reviews

• NN

  noturmanager

  Jan 24, 2026
  1.0
  Really bad customer service, I wish I could put 0 stars. The employees need to treat the customers with better care. There's this lady with a really bad attitude at the drive-thru. We ordered a dozen donuts and apparently we were missing one because they were "all out" even though it was an option online, didn't even bother to ask to replace it. Please get better staff, the food was also cold and the coffee didn't taste right.
• PS

  prince s

  Jan 23, 2026
  1.0
  0-10 same women in the morning just don't know how to communicate with customer's at all besides that it's an ok location.
• BR

  Babylon Rasta

  Dec 19, 2025
  2.0
  Hot chocolate and a croissant for 8 bucks,more than highway robbery,
• MG

  Moses Green

  Nov 27, 2025
  5.0
  Fast friendly service
• SR

  Shaune Russell

  Nov 9, 2025
  1.0
  I’ve been a regular at this Dunkin’ Donuts location for quite some time. My husband stops by almost every day, and I go multiple times a week. Unfortunately, after today’s experience, my family and I will no longer be returning. I went in to pick up an order for two coffees and three blueberry glazed munchkins for my toddler. When I arrived, as usual, there was no greeting, no eye contact, no acknowledgment—just the same two women behind the counter with their heads down, avoiding customers entirely. As I watched them prepare my order, I noticed that instead of blueberry glazed munchkins, one of the employees was bagging jelly munchkins. I asked her if those were blueberry, and she said no, they were jelly. I explained that my daughter is allergic to strawberry jelly and that it’s unacceptable to substitute an item without asking or even informing the customer. That kind of negligence could have put my child in the hospital. This isn’t the first time this same employee has tried to do this with the munchkins, which is why I was paying extra attention this time. When I pointed it out, instead of apologizing or taking accountability, she told me she could give me a blueberry glazed donut instead—but it would cost 50 cents more. I told her I’d rather have a refund, as I was not about to pay extra for something I didn’t order when they were the ones in the wrong. What should have happened was simple: “Hi ma’am, we’re out of the blueberry glazed munchkins you ordered. Would you like to substitute them for jelly, or would you prefer a blueberry glazed donut instead? It’s a bit more, but I can adjust the price since we’re out.” That’s basic customer service. That’s how you make loyal customers feel valued. Instead, I got attitude, silence, and negligence. So not only was the service unprofessional, but it was potentially dangerous to my child. I got my refund and left, and I will not be returning. I hope management reads this and provides proper training, because no parent should have to worry that a simple Dunkin’ run could end in an allergic reaction due to carelessness.

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