Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, inattentive, and unhelpful.
Food Quality
Many customers reported issues with food quality, including cold, burnt, or improperly prepared items.
Cleanliness
Several reviews mentioned that the restaurant was dirty, with unclean tables and restrooms.
Order Accuracy
A significant number of customers experienced problems with incorrect orders and missing items.
Slow Service
Customers frequently complained about long wait times both in the drive-thru and inside the restaurant.
VG
Vanessa Gagne
Jan 1, 2026
1.0
I would give this place a negative score if I could. We waited half an hour for cold food two times in a row.
I would have left if we hadn't already paid. Zero effort. Zero apologies. Do yourself a favor and skip this location entirely.
EDIT: Even the link provided by the owner to get feedback is broken. Go figure.
LG
Lucia Gliga
Dec 20, 2025
1.0
Horrible staff, we just left the place, me and three kids and it was the most disgusting attitude of the staff that works there. I was asking for a manager after other party was waiting for at least 5 min to be acknowledged , he ignored me so I took a pic of him! He should not work anywhere with his nasty attitude, I told my kids I would never walk in this place again. Just feel sorry for the owner/owners because they will loose all their customers.
RG
Rutie Gutierrez
Dec 19, 2025
1.0
Forgot one of nuggets box
Gave me half a bag of fries
Forgot my BBQ sauce
Good job Jamaica,
BK
Beth K
Dec 17, 2025
1.0
Awful costumer service.
I went through drive thru first and the lady who briefly took my order completely ignored me during the middle of my order. I told her what I wanted and during the middle of the conversation, she flipped over to the next car that just pulled up and took his order completely then went back to me. This is NOT how you should take orders! I got assertive with her and she didn’t like that.
I said, “you don’t ever flip flop between customers. Whoever was the first costumer, you focus on that person first THEN proceed with the next costumer.” That woman is all over the place!!
Whoever is in charge, I beg you to talk to whoever is taking orders through the drive thru about how she’s been taking peoples orders because constantly flip flopping between costumers is incredibly disrespectful considering I was completely ignored while she flipped over to the other costumer.
CS
Cybill Settle
Dec 12, 2025
1.0
Terrible drive thru experience! Pink hoodie pink bonnet wearing chick ignored my order and went on to the white dude with the white truck and trailer. Cancelled my mobile order after I was ignored! I hate this staff!! Don’t go there!!!
What are the regular operating hours for McDonald's at 12830 US Highway 98 W?
McDonald's at 12830 US Highway 98 W is open daily from 5:00 AM to midnight.
During what hours is the drive-through service available at this McDonald's location?
The drive-through is open daily from 5:00 AM until midnight.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 5:00 AM to 10:45 PM.
What types of payment are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
What services does this McDonald's offer?
This McDonald's provides DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi services.
Where can I place an online order or use the McDonald's app for ordering?
You can order online at https://mcdonalds.order.online/business/-5579 or use the McDonald's App available on iOS and Android.
What nearby coffee shops could I visit before or after McDonald's?
You can visit The Patch Coffee Cafe near this McDonald's location, which is a coffee shop and smoothie juice bar.
Are there nearby hotels or resorts to this McDonald's location if I'm visiting Miramar Beach?
Yes, La Quinta Inn & Suites by Wyndham Miramar Beach-Destin and Newman-Dailey Resort Properties are nearby hotels you might consider.
Can I find any wellness or spa services near this McDonald's?
Yes, for wellness services, you can visit Massage Therapy By Blaine and Company, LUSTRE LOOK Permanent Cosmetics and Skin Aesthetics, and Aesthetics Atelier located nearby.
What is the address and contact number for this McDonald's?
The McDonald's is located at 12830 US Highway 98 W, Miramar Beach, FL 32550. You can contact them at +1 850-269-2081.