McDonald's

3.6
211 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • TakeoutAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

McDonald's
1693 North Hancock Road, Minneola, FL
34715, United States

Hours

Reviews

3.6
211 reviews
5 stars
107
4 stars
25
3 stars
19
2 stars
11
1 star
49

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely; some staff are praised for friendliness and attentiveness, while others are criticized for rudeness and poor management.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and slow service, particularly in the drive-thru.

Cleanliness

The restaurant is generally noted for being clean and well-maintained, contributing positively to the dining experience.

Food Quality

Feedback on food quality is mixed; while some customers enjoyed fresh and hot meals, others complained about old or poorly prepared food.

Management Issues

Several reviews highlighted problems with management, including unhelpfulness and lack of accountability, leading to customer dissatisfaction.
  • DR
    diego rincon
    3 days ago
    5.0
    Great customer service and support, I had an issue and the night shift manager Carmen went above and beyond to resolve the issue. Kudos to her and her team.
  • JS
    jose saglimbeni
    Nov 9, 2025
    5.0
    This store with the Carmen management running perfectly, I don’t have any complaints, the food is realizing immediately hot and freshly!
  • PJ
    Phil JENN
    Nov 9, 2025
    3.0
    Very poor organization.
  • GE
    Gina Emmerich
    Oct 14, 2025
    1.0
    Drive thru service is terrible. They ask you to move to 2nd window to wait and they forget about you. Manager Remy is rude and unapologetic. Plenty other options close by and will no longer eat at this location
  • HS
    Harvey Strubell
    Oct 12, 2025
    1.0
    Absolutely the last time i will spend a dollar at this location. I don't know who the new girl is in the yellow shirt working the drive thru but that is the rudest McDonald's employee I've ever encountered. She needs to be instructed not to give directives to customers as if they were employees.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Minneola, FL?

McDonald's in Minneola is open daily from 5:00 AM to 11:00 PM.

When is the McDonald's drive-thru open?

The drive-thru is open daily from 5:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.