Chipotle Mexican Grill

3.4
247 reviews
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About

Mexican Restaurant
Chipotle Minneola FL is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
1677 N Hancock Rd, Minneola, FL
34715, United States

Hours

Reviews

3.4
247 reviews
5 stars
113
4 stars
28
3 stars
18
2 stars
20
1 star
68

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted consistently dirty dining areas and unsanitary conditions.

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and unhelpful staff.

Food Quality

Many reviews mentioned issues with food quality, including cold, tasteless meals and inconsistent portion sizes.

Management Problems

Several customers pointed out poor management practices, including lack of accountability and inadequate staffing.

Positive Experiences

Despite the negative feedback, some customers praised specific employees and had positive experiences with food and service.
  • MR
    Michele R
    Jan 3, 2026
    5.0
    Delicious chicken salad with the queso and guacamole!!!
  • LL
    Livy
    Dec 22, 2025
    1.0
    Ordered three bowls. Didn’t get the order right, food cold and tasteless. Typically this location line of food is dirty and tables as well. I had two bites of my bowl and completely wasted it along with the old tasting mold and guac. What a waste of money. The clermont locations are not good but the winter garden ones are.
  • KM
    Kristina Mclaughlin
    Dec 18, 2025
    1.0
    We have been a fan of Chipotle for years, visiting locations from NY to FL, and this is by far the worst. This was our second visit to this location and honestly, the drive-thru was the only reason for giving it a second chance (our first visit, we received a burrito the size of the palm of a hand). This time, we placed two orders on the app for pickup. Upon arrival, only one order was ready. The young man at the window stated he was the General Manager, Jayden Garcia; he also mentioned they were having issues with orders from the app today. He claimed only one order showed on his screen and asked for my phone. We gladly showed him the orders in the app as paid. He gave the phone back and proceeded to ask for our bank account for confirmation. We were absolutely appalled! When we declined to share our bank account, he told us to call corporate to resolve the issue, taking absolutely no accountability. Exhausted after about 10 minutes of back and forth, we left. Even worse, when we arrived home the meal we did have, consisted of dry steak, hard rice and stale chips. The convenience of a drive-thru is not worth it, if the food or customer service is simply AWFUL! We have reported this to corporate; pending response.
  • DJ
    da jure
    Dec 18, 2025
    1.0
    be ready to wait 30 mins in a 5 car drive thru line for your order even though you showed up 5 mins early… like this is ridiculous have the cars go back around or something my order was ready the whole time
  • MS
    Mike Stone
    Dec 15, 2025
    1.0
    First time in 4 months, once again, chipotle seems to not be able to keep a clean store. This one isnt even that old but the counters were disgusting. The steak i ordered was fatty and grizzly. Couldnt even finish it. The employee working the register said they were out change and was going to short me .65c... asked if it was a problem and ofcourse it was. So another employee who seemed over worked came over to help, and then the first employee had no idea the values of the coins i needed for my .65c change..... Im done with them for good.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Minneola FL serve?

Chipotle Minneola FL serves customizable Mexican dishes including burritos, bowls, quesadillas, tacos, and salads, made with responsibly sourced, real ingredients.

What are the opening hours of Chipotle Mexican Grill at 1677 N Hancock Rd?

The restaurant is open daily from 10:45 AM to 11:00 PM.