McDonald's

3.4
2372 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
6485 Caroline St, Milton, FL
32570, United States

Hours

Reviews

3.4
2,372 reviews
5 stars
817
4 stars
477
3 stars
406
2 stars
229
1 star
443

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported extremely poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as cold or old items, incorrect orders, and missing components.

Management Issues

Customers expressed frustration with management's lack of responsiveness and poor handling of customer complaints.

Operational Problems

Frequent complaints about the restaurant being closed during posted hours and issues with the mobile app orders not being fulfilled.

Customer Experience

Overall, the dining experience was marred by uncleanliness, disorganization, and a lack of effective communication from staff.
  • LS
    Loriann S
    6 days ago
    3.0
    The whole reason I went to McDonald's was for a 2 cheeseburger meal....EXACTLY HOW IT COMES, which it has pickles ,dehydrated onions ketchup mustard, and cheese....but they didnt put the dehydrated onions on it and in my opinion that is what makes that cheeseburger taste great....and it was very sloppily made French fries were Luke warm... but guess what they were holding on fries.And we still got cold fries
  • KS
    Korynn Schmidt
    Nov 10, 2025
    1.0
    As a washer I always tell customers to NEVER order from here. I came in and waited. Not a single person waiting. Just walked by me and continued to all have conversations without asking what I needed. so I finally spoke up and they quite literally talked over me. I stepped behind saying excuse me could someone help me - was asked to please move back. Acknowledge your customers and people won't have to scream to be helped. I will forever tell everyone to move their apps somewhere else. The last time we came here your workers were in the parking lot blaring music tweaking in the parking lot. as we left you had 2 employees screaming at each other. This place is a trap house. Please review your cameras to see what you've hired here. This place is a disaster.
  • EB
    Ethan Barberi
    Nov 3, 2025
    1.0
    If I could give a negative review I would. I spent nearly 20$ and just got my food, sat down to eat, and told I have to leave, so why even put it on a try why even allow me to sit down. So I get up and drop the food on the floor when I stood up, was told I could not get a refund because it's not their fault I dropped the food but it's definitely their fault I even sat down knowing they were closing the lobby, could have gave me 10min to eat, nope, so I ended up not being able to eat and they made a free 20$ food was left on the counter because they wanted to argue and told me oh well put it in a bag. Well everyone knows McDonald's food takes 60 seconds to get cold. So I'm good, I'll never come to this location again and suggest no one else to either very rude staff, excluding 2 people. Very unprofessional
  • AB
    Aleigha Brinson
    Oct 31, 2025
    1.0
    We arrived and parked in a curbside spot at 8:34 PM after placing our order through the app. Everything looked good at first — the app even said our food was “on the way” about 30 minutes ago. But as of 9:11 PM, we were still sitting here with no food, no updates, and no communication from the restaurant. We called twice trying to figure out what was going on. The first time, the employee didn’t even ask for our name, order number, or parking spot — just said they were “really backed up” and couldn’t find the order in the system. The second time we called, we were told they had just received the order, which made no sense because it had been placed almost 40 minutes earlier. The entire experience has been frustrating and disappointing. If the app isn’t working correctly or the staff are overwhelmed, there should at least be some honesty or communication so customers aren’t left waiting this long with zero updates. Definitely not the level of service I expected, and it makes me hesitant to come back or use curbside again. As you can see in the pictures posted, the order was made at 8:34 and the picture was taken at 9:18pm. We didn't get anything until 9:22pm. In the picture below, you can see the employee sweeping instead of helping get food out.
  • DF
    Daniel Feliberty
    Oct 29, 2025
    1.0
    I don't know how it is possible to consistently be this terrible and still be in business. The management should be fired and the DM(or corporate) should be ashamed to have let this level of failure continue. Tonight I made a mobile order and when I pulled up there were 2 cars at the window waiting. I got no acknowledgement at the order area so I pulled to the window and an employee eventually opened it to say "What are you sitting here for" and one I gave him my order number he said "Nah we're closed for the night". Mind you it says on their app, on Google, and all over the physical location that they are 24 hours. This has happened at least 4 times and I know I shouldn't have given them this many chances but I thought "No way I could show up to utter failure this many times in a row". The couple times I actually got my food it was so wildly incorrect that it is clear the employees do not even try and the management does not care.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 6485 Caroline St, Milton, FL?

McDonald's at 6485 Caroline St is open 24 hours a day, 7 days a week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's offers delivery services every day of the week, 24 hours a day.