Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
food is always delicious and Alexandra is excellent I stop by all the time because she keeps us coming back!
CM
Catalina Morante
3 days ago
1.0
Me atrevo a decir que este es el peor Pollo Tropical de todo Miami, de por si la cadena no es conocida por servir grandes cantidades, pero aquí ni te rellenan bien los envases. El customer Service es pésimo y se equivocan casi siempre en las órdenes. No sería la primera vez que ordeno online y no ponen los frijoles en un tropichop o las salsas. No recomendable para nada.
MO
Maria Jose Orellana
Apr 13, 2026
1.0
Hoy el sistema del.drive thru esta caido. Para colmo les doy mi número para que me den la.promocion se los 15 del pollo y no me.lo.dieron. De verdad que deberían solucionar y encontrar como mejorar el.servicio y cobrar lo.justo. Que horror para colmo le digo a la chica 4 salsa de cilantro y me dice siiii......y voy a buscar y no hay nada.
Que pena pésimos servicio.
Que estafa y engan̈o dice que pone el.cilantro
AW
Ana Webb
Apr 7, 2026
1.0
I don't know what is going on in this place they have a guy that sits in the corner and stairs at little kids I have never seen him buy anything and he is there when it closes he and another guy stay after at the tables I'm scared to bring my kids there please for the love of God get rid of the trash I would put zero stars if I could
PA
Pedro Alba
Apr 7, 2026
1.0
El peor Pollo Tropical de todo Miami. Pides algo para llevar y cuando llegas a casa te han dado otra cosa, esto ya me ha sucedido en tres ocasiones. Desafortunadamente para mí, es el que más cerca tengo de casa. Acabo de pedir un Tropi de Churrasco, llegué a casa y es de pollo.
No lo hacen a peor Porque no se esfuerzan.
What are the regular operating hours for Pollo Tropical on weekdays?
Pollo Tropical is open from 10:00 AM to midnight (12:00 AM) Monday through Friday.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM.
Where is Pollo Tropical located?
Pollo Tropical is located at 13998 S. W. 56th Street, Miami, FL 33175, USA.
What types of cuisine does Pollo Tropical specialize in?
Pollo Tropical specializes in Cuban and Latin American cuisine with a creative twist on traditional flavors.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, Visa, debit cards, credit cards, and mobile NFC payments.
Does Pollo Tropical have seating and family-friendly amenities?
Yes, Pollo Tropical has seating, including outdoor seating, offers a children's menu, high chairs, and welcomes families and children.
Is Pollo Tropical open on holidays?
Pollo Tropical is closed on December 25, 2024 (Christmas Day).
Are there nearby grocery stores or supermarkets where I can shop before or after dining?
Yes, Publix Super Market at Miller Square is a nearby supermarket where you can shop conveniently before or after visiting Pollo Tropical.
What gas stations are near Pollo Tropical if I need to fuel up around my visit?
Nearby gas stations include Downstairs Market, Miller Service Station, and Orion Gas Station, all convenient options near Pollo Tropical.
Are there any nearby pharmacies or health-related services close to Pollo Tropical?
Yes, CVS Pharmacy is nearby for your pharmacy needs, and Family Dentistry & Orthodontics is also in the area.
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