Wingstop

2.9
1102 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Miami NW 62nd St. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
651 NW 62Nd St, Miami, FL
33150, United States

Hours

Reviews

2.9
1,102 reviews
5 stars
345
4 stars
130
3 stars
123
2 stars
83
1 star
421

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely rude and unprofessional staff, with many customers expressing frustration over poor treatment and lack of assistance.

Order Accuracy

Many customers reported receiving incorrect orders, missing items, or food that did not match what was ordered.

Cleanliness

Several reviews mentioned unsanitary conditions in the restaurant, including dirty facilities and concerns about food hygiene.

Wait Times

Customers frequently complained about excessively long wait times for food, often exceeding the estimated pickup times.

Food Quality

Feedback indicated a decline in food quality, with complaints about cold, soggy, or poorly prepared items.
  • PM
    Paola M
    1 day ago
    1.0
    This is by far the worst wing stop I have ever tried. EVERY SINGLE TIME the order is messed up. Either fries are missing, drink size and flavor is incorrect, the place is dirty, no napkins, no straws. And there are always ppl outside the business aggressively asking for money. The area itself is shady, parking is a mess. You spend your hard earned money to treat yourself and every single time I buy food from this place, I regret it and should have just cooked. This place needs to close down or higher an actual manager that cares about customer service.
  • JA
    Jacob Alvarez
    Dec 31, 2025
    1.0
    Workers scream at you and call you things, they close before time because they’re lazy and don’t want to work, if i could fire them all I would never go here
  • MF
    Maria Fernández
    Dec 3, 2025
    5.0
    Excelente y buenas ofertas
  • RR
    Rosa Aldaz (Rose)
    Nov 28, 2025
    1.0
    Jesus christ is it a pain to be here. I ordered my food through uber eats and they gave the order to the driver incorrectly, i tried getting a refund with uber, it was a $90 order and they refunded me $11 💀. I had to come pick up the food because I wasn’t gonna stay robbed like that, I called them when I was about to head out so they could remake it and have it be fresh by the time i got there…they did not do that so i requested to have it re-made AGAIN when I got to the store. The lady told me it was going to be 15-20 minute wait and I was already stressing about that because I’m on my break at work I only have 30 minutes and that isn’t enough to do anything. I basically say okay and I sit and wait, it’s been an hour and I still haven’t received my food, every time I ask about it (which i’ve only done twice) the lady gets all bitchy and annoyed that i’m worried about my order. I swear the customer service is so shitty here like it’s not even worth the food anymore. It’s genuinely so stressful the environment is terrible and they don’t even seem hygienic. The lady at the register is literally eating a snickers bar and chewing gum while taking orders like that’s so unprofessional. After an hour and 30 minutes I just received my order and they had forgetting the dipping so I had to wait for that too. Someone also stole my drinks so they have to remake those. 💀 safe to say i’ll never come here ever again.
  • ED
    Eli Dawson
    Nov 13, 2025
    1.0
    I gave 1 star because zero was not an option. Placed my order which came to $12.19. I gave the cashier (if you want to call her that) a $20 dollar bill. She gave me my receipt along with my change which should have been $7.81, but gave me $7 and walked away. I thought she was going to get my change, but she just came back not even acknowledging me. I told her you only gave me $7, she said I don't have . 81¢ to give you. Her and I were going back and forth but what was crazy she didn't see anything wrong with not giving a paying customer their full amount of change. So I asked for the manager which was not help. Another customer tried to give me change but I did not accept it because it's not about that. Let me decide if I want you to keep my . 81¢.She didn't offer to give me $1 which would have been an additional . 19¢ she would have been given me a long with my . 81¢. So I just asked for a refund. I gave the manager the $7 back and she tried to give my $13. I told her what is this I gave you back $7 so you should be giving me $20. I don't know what kind of thing they got going on. But I told them that they all were out of their minds to think I was wrong. I personally don't know how that place is still open for business. I cashier is a straight nut job. I was just trying to help out a guy whose down on his luck who was hungry. I took him next door and got him some Asian food and they gave me my correct change.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.