Wendy's

3.7
829 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
16203 Sw 88 Street, Miami, FL
33196, United States

Hours

Reviews

3.7
829 reviews
5 stars
402
4 stars
145
3 stars
87
2 stars
40
1 star
155

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with reports of rude staff and managers, long wait times, and unresolved issues.

Food Quality

Several customers complained about food being cold, improperly cooked, or missing items from their orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty dining areas and improper food handling practices.

Staff Attitude

Many customers noted unprofessional behavior from staff, including passive-aggressive attitudes and lack of empathy.

Positive Experiences

Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food quality was good on occasion.
  • BY
    Brandon Young
    Nov 14, 2025
    5.0
    This Wendy’s is fantastic. The manager is extremely positive. I’ve seen it while I was there. Shes perfect at greeting customers. I will continue to come here
  • GB
    Gloria Blanco
    Oct 29, 2025
    5.0
    Everyone is so friendly 😋
  • SD
    SD D
    Oct 26, 2025
    1.0
    There is a lady that works there that’s always passive aggressive. On top of that she’s pouring HOT BOILING WATER outside of the window on the drive thru lane… she does NOT care if the person in the car is waiting at the window. She will still pour HOT boiling water. At least tell the person what you are about to do, you can burn some one like that! Or wait until customers are gone or temporarily close the drive thru lane. People can get hurt easily and sue the company. I go to the other Wendy’s. The environment is better.
  • SV
    Samuel Vargas
    Oct 17, 2025
    1.0
    My mom’s order had a couple of items missing, and the food was cold. We call contact support but they only gave us a refund but didn't solve the problem of the missing food.
  • MD
    Margarita Duran
    Sep 10, 2025
    1.0
    Worst Wendy’s I’ve been to! I waited 10 mins to have my order taken, the manager was there was lecturing a guy training and it seemed as if he was thrown out to the wolves. The manager was very rude to him, belittling him in front of customers. Even after I told her it was my mistake she continued to take it out on him (over a buffalo sauce) He did get my coffee order wrong but of course I understand and didn’t complain, he looked so lost without guidance. The manager had “Jessie” on her badge, she’s an older woman with black hair. There was only one woman there who did what she could to make it right her name tag said “kelly” she’s the only one who was kind. The chicken nuggets didn’t look cooked all the way, the meat in my burger was pink, the fries looked old and soggy… I wish I would have walked out after being ignored the first 5 mins. Corporate needs to do something about it.

Frequently Asked Questions About Wendy's

Is 16203 Sw 88 Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.