Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted poor customer service, with reports of rude staff and managers, long wait times, and unresolved issues.
Food Quality
Several customers complained about food being cold, improperly cooked, or missing items from their orders.
Cleanliness
Multiple reviews mentioned unsanitary conditions, including dirty dining areas and improper food handling practices.
Staff Attitude
Many customers noted unprofessional behavior from staff, including passive-aggressive attitudes and lack of empathy.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and noted that food quality was good on occasion.
BY
Brandon Young
Nov 14, 2025
5.0
This Wendy’s is fantastic. The manager is extremely positive. I’ve seen it while I was there. Shes perfect at greeting customers. I will continue to come here
GB
Gloria Blanco
Oct 29, 2025
5.0
Everyone is so friendly 😋
SD
SD D
Oct 26, 2025
1.0
There is a lady that works there that’s always passive aggressive. On top of that she’s pouring HOT BOILING WATER outside of the window on the drive thru lane… she does NOT care if the person in the car is waiting at the window. She will still pour HOT boiling water. At least tell the person what you are about to do, you can burn some one like that! Or wait until customers are gone or temporarily close the drive thru lane. People can get hurt easily and sue the company.
I go to the other Wendy’s. The environment is better.
SV
Samuel Vargas
Oct 17, 2025
1.0
My mom’s order had a couple of items missing, and the food was cold. We call contact support but they only gave us a refund but didn't solve the problem of the missing food.
MD
Margarita Duran
Sep 10, 2025
1.0
Worst Wendy’s I’ve been to! I waited 10 mins to have my order taken, the manager was there was lecturing a guy training and it seemed as if he was thrown out to the wolves. The manager was very rude to him, belittling him in front of customers. Even after I told her it was my mistake she continued to take it out on him (over a buffalo sauce) He did get my coffee order wrong but of course I understand and didn’t complain, he looked so lost without guidance. The manager had “Jessie” on her badge, she’s an older woman with black hair. There was only one woman there who did what she could to make it right her name tag said “kelly” she’s the only one who was kind. The chicken nuggets didn’t look cooked all the way, the meat in my burger was pink, the fries looked old and soggy… I wish I would have walked out after being ignored the first 5 mins. Corporate needs to do something about it.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Miami, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Miami, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (305) 752-7557.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 16203 Sw 88 Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Miami, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
Is the Wendy's at 16203 SW 88 Street still open?
Yes! We are committed to serving you every day through dine-in, drive-thru, or delivery.
What are the drive-thru hours for this Wendy's location?
Drive-thru is open Monday to Friday from 6:30 AM to 2:00 AM, and Saturday to Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's serve breakfast?
Yes, breakfast is served and includes combos, croissant, biscuit and classic sandwiches, coffee, and sides.
How can I order from this Wendy's location?
You can order via the Wendy's app or website at order.wendys.com selecting this location for pickup, delivery, or drive-thru.
Which payment methods are accepted at this Wendy's?
We accept American Express, Cash, Discover, MasterCard, and Visa.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen info is available on the Wendy's website, mobile app, and in-restaurant posters.
Is there a Wendy's app for convenient mobile ordering?
Yes, the Wendy's app is available on the Apple Store for easy mobile ordering.
Are there any fast food options near this Wendy's?
Nearby fast food options include Pollo Tropical for Latin American flavors and Steve's Pizza West for Italian cuisine.
What nearby places can customers visit before or after dining at Wendy's?
Customers might visit Sedano's Supermarkets for grocery shopping or Relax at Beauty Moves medical spa nearby.
How can nearby establishments help customers visiting Wendy's at 16203 SW 88 Street?
Nearby places like Boost Mobile offer phone services, and UPS Access Point aids with shipping needs, complementing your visit to Wendy's.