Wendy's

4.0
1107 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
13090 Sw 120th Street, Miami, FL
33186, United States

Hours

Reviews

4.0
1,107 reviews
5 stars
584
4 stars
234
3 stars
145
2 stars
43
1 star
101

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported issues with food quality, including cold, overcooked, and incorrect orders.

Customer Service

Mixed reviews on customer service; some praised staff for being friendly and attentive, while others reported rude behavior and poor service.

Cleanliness

Concerns raised about cleanliness, particularly in restrooms and the dining area.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Atmosphere

Some customers enjoyed the atmosphere, while others found it uncomfortable due to temperature issues.
  • LM
    Luis “Louie” M
    Nov 15, 2025
    1.0
    This has got to be one of the worst Wendy’s I have ever ate at, the people there always seem restless, overworked they always overlook your order, they can’t seem to focus on what they have to focus on.. very disappointed every time they get my order wrong like for real. Pay attention it’s fast food this isn’t rocket science, AI needs to hurry.
  • KP
    Kayla Pierozak
    Oct 23, 2025
    1.0
    I ordered my food like always and I always noticed that the hair nets are not on. I went to today and I order my burger but had to throw it out because I found strands of hair in my burger!!! I took the food apart like always to double check but this was hiding under the cheese!! When I found the hair I grabbed a paper towel to show that there is not one but two strands of hair!! All food places are suppose to wear a hair net while cooking the food or handing out the order!!
  • LH
    lala luvs horns- And -halos
    Oct 21, 2025
    1.0
    Tianna or whatever her name is ....is the rudest person I've ever encountered at the window.. why work with ppl if you hate ppl... unfriendly discusting attitude and an overall bad look for this location. She should be in the back not dealing with people. She refused to give a receipt and coins... they are definitely doing something shady at this location
  • MF
    max F
    Oct 4, 2025
    5.0
    Great staff, in particular Id like to point out the outstanding service of Anthony, he was attentive, diligent and most importantly accurate. Wendys you got a gem here promote this guy
  • AU
    A Google User
    Sep 28, 2025
    5.0
    The atmosphere fit the occasion.

Frequently Asked Questions About Wendy's

Is 13090 Sw 120th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.