Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Customers reported issues with food quality, including cold, overcooked, and incorrect orders.
Customer Service
Mixed reviews on customer service; some praised staff for being friendly and attentive, while others reported rude behavior and poor service.
Cleanliness
Concerns raised about cleanliness, particularly in restrooms and the dining area.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Atmosphere
Some customers enjoyed the atmosphere, while others found it uncomfortable due to temperature issues.
LM
Luis “Louie” M
Nov 15, 2025
1.0
This has got to be one of the worst Wendy’s I have ever ate at, the people there always seem restless, overworked they always overlook your order, they can’t seem to focus on what they have to focus on.. very disappointed every time they get my order wrong like for real. Pay attention it’s fast food this isn’t rocket science, AI needs to hurry.
KP
Kayla Pierozak
Oct 23, 2025
1.0
I ordered my food like always and I always noticed that the hair nets are not on. I went to today and I order my burger but had to throw it out because I found strands of hair in my burger!!! I took the food apart like always to double check but this was hiding under the cheese!! When I found the hair I grabbed a paper towel to show that there is not one but two strands of hair!! All food places are suppose to wear a hair net while cooking the food or handing out the order!!
LH
lala luvs horns- And -halos
Oct 21, 2025
1.0
Tianna or whatever her name is ....is the rudest person I've ever encountered at the window.. why work with ppl if you hate ppl... unfriendly discusting attitude and an overall bad look for this location. She should be in the back not dealing with people. She refused to give a receipt and coins... they are definitely doing something shady at this location
MF
max F
Oct 4, 2025
5.0
Great staff, in particular Id like to point out the outstanding service of Anthony, he was attentive, diligent and most importantly accurate. Wendys you got a gem here promote this guy
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Miami, FL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Miami, FL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (305) 252-0144.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 13090 Sw 120th Street Wendy’s serve breakfast?
Yes, this Wendy’s location in Miami, FL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours of the Wendy's location at 13090 Sw 120th Street, Miami, FL?
This Wendy's location is open Monday through Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.
Does this Wendy's have a drive-thru, and what are its hours?
Yes, there is a drive-thru available with the same hours as the restaurant: Monday through Friday 6:30 AM to 2:00 AM, Saturday and Sunday 7:00 AM to 2:00 AM.
Is breakfast served at the Wendy's on 13090 Sw 120th Street?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa for payment.
Is delivery available from this Wendy's, and how can I order?
Delivery is available where supported. You can order delivery through the Wendy's app or at order.wendys.com by entering your delivery address.
How can I contact this Wendy's location for questions or feedback?
You can call the Wendy's directly at (305) 252-0144 or contact their Customer Care team via live chat or phone at 888-624-8140. Feedback can also be submitted through their online customer satisfaction survey.
Where can I find the menu and pricing for this Wendy's?
Menu and pricing details are available on order.wendys.com or through the Wendy's mobile app after selecting this location.
What nearby businesses or points of interest are close to this Wendy's that visitors might explore?
Nearby places include Indalo Water, a water supplier; KnockerBall South Florida for arts and entertainment; and Acqua e Farina, a pizza restaurant. Visitors can visit these after enjoying a meal at Wendy's.
Are there any nearby services for automotive needs near Wendy's at 13090 Sw 120th Street?
Yes, nearby automotive services include The Window Tinting Place, Mimos Tires for tire repair, and DonniPerformance for auto customization and repair.
How can nearby public transit or shopping centers help customers reach Wendy's at this location?
While specific transit stations aren't listed, the surrounding businesses like Universal Seven Elements Global for rentals and party supplies or nearby retail shops make this area accessible and convenient for visitors to stop by Wendy's during their errands.