Wendy's

4.0
1110 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
13090 Sw 120th Street, Miami, FL
33186, United States

Hours

Reviews

4.0
1,110 reviews
5 stars
586
4 stars
233
3 stars
146
2 stars
44
1 star
101

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service, with some praising friendly staff while others experienced rude or inattentive employees.

Food Quality

Mixed reviews on food quality; some enjoyed fresh and tasty meals, while others received cold or poorly prepared items.

Cleanliness Issues

Several reviews highlighted cleanliness problems, particularly in restrooms and dining areas.

Order Accuracy

Numerous complaints about incorrect orders and missing items, leading to customer frustration.

Atmosphere

Comments on the uncomfortable dining environment due to broken air conditioning and overall restaurant conditions.
  • KH
    Kenneth Houston
    Dec 13, 2025
    2.0
    The Fish Sandwich is awful (thick and tough batter).
  • JC
    Jose Crespo
    Dec 10, 2025
    5.0
    By far the best Wendy's I've been to as food is super fresh well prepared and we'll ut together bot sloppy great staff helpful and greeting very clean place
  • LM
    Luis “Louie” M
    Nov 15, 2025
    1.0
    This has got to be one of the worst Wendy’s I have ever ate at, the people there always seem restless, overworked they always overlook your order, they can’t seem to focus on what they have to focus on.. very disappointed every time they get my order wrong like for real. Pay attention it’s fast food this isn’t rocket science, AI needs to hurry.
  • KP
    Kayla Pierozak
    Oct 23, 2025
    1.0
    I ordered my food like always and I always noticed that the hair nets are not on. I went to today and I order my burger but had to throw it out because I found strands of hair in my burger!!! I took the food apart like always to double check but this was hiding under the cheese!! When I found the hair I grabbed a paper towel to show that there is not one but two strands of hair!! All food places are suppose to wear a hair net while cooking the food or handing out the order!!
  • LH
    lala luvs horns- And -halos
    Oct 21, 2025
    1.0
    Tianna or whatever her name is ....is the rudest person I've ever encountered at the window.. why work with ppl if you hate ppl... unfriendly discusting attitude and an overall bad look for this location. She should be in the back not dealing with people. She refused to give a receipt and coins... they are definitely doing something shady at this location

Frequently Asked Questions About Wendy's

Is 13090 Sw 120th Street Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours of the Wendy's location at 13090 Sw 120th Street, Miami, FL?

This Wendy's location is open Monday through Friday from 6:30 AM to 2:00 AM, and on Saturday and Sunday from 7:00 AM to 2:00 AM.