Wendy's

3.9
1228 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
7555 Nw 12th St., Miami, FL
33126, United States

Hours

Reviews

3.9
1,228 reviews
5 stars
588
4 stars
259
3 stars
165
2 stars
71
1 star
145

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some praising friendly staff while others report rudeness and poor treatment.

Food Quality

Food quality is inconsistent; some customers enjoyed fresh meals, while others received cold or poorly prepared items.

Cleanliness

The cleanliness of the dining area and restrooms is frequently criticized, with reports of unsanitary conditions.

Speed of Service

Service speed is a mixed bag; some customers appreciate quick service, while others experience long wait times.

Management Issues

Several reviews mention poor management and staffing problems, affecting overall service and customer satisfaction.
  • YY
    yessylmendoza
    Oct 29, 2025
    1.0
    The Cuban lady at the register taking my order was very rude and kept rushing me asking me what else and this and that I’m like hold on lady let me talk. Then she proceeds to act crazy when I ask her please not to do nothing to my drinks. And starts to tell her coworkers can they believe I would think that of her. She was talking in Spanish so I simply said mam I would appreciate it if you would tell your coworkers what happened after their done making my food. Super rude and the fries were cold and she gave me no receipt. I am calling Wendy’s corporate cause their phone doesn’t work. I am also calling immigration to check everyone’s papers there because there was no reason to shove my good at me with my daughter in the car.happened October 29th 2025 at 6;45 pm. Incase you want to check who was working drive through.
  • FF
    Fito Fitipaldi
    Oct 19, 2025
    1.0
    October 19/2025 7:30 pm El Típico lugar donde pedir algo y te den todo lo opuesto a lo que pides, debería botar a toda la pila de incapaces que no pueden hacer un simple trabajo correctamente.
  • MS
    Ms. S.
    Oct 7, 2025
    2.0
    The food was cold and not fresh, and it was so slow. They need to take more care with customers.
  • MM
    Marcos
    Aug 5, 2025
    3.0
    Wendy's gotta tighten up, fr fr. Otherwise they will start to disappear in soflo. I think they need to hire more qualified Branch Management
  • RS
    Rafael Silva
    Aug 1, 2025
    5.0
    I am a daily customer who likes to go during my lunch time , this is the best wendys fast service everytime in less then 4minutes my meal is done they even know my personal meal before I say it they will say it for me that is outstanding amazing customer service from every and each single employee that's there at 12pm to 3 pm everyday when I go and i will continue to go because of how great the employees and managers are .

Frequently Asked Questions About Wendy's

Is Milam Dairy Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.