Wendy's

4.0
1544 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
20975 South Dixie Highway, Miami, FL
33189, United States

Hours

Reviews

4.0
1,544 reviews
5 stars
805
4 stars
307
3 stars
202
2 stars
66
1 star
164

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude and unhelpful.

Cleanliness

Several customers reported issues with cleanliness, particularly regarding food and drink preparation.

Order Accuracy

Many customers experienced incorrect orders, missing items, and poor attention to detail.

Lobby Hours

Customers expressed confusion and frustration over inconsistent lobby hours, often finding it closed earlier than advertised.

Food Quality

While some customers enjoyed the food, others reported issues with freshness and preparation.
  • JG
    Jessica Gomez
    Nov 4, 2025
    1.0
    THIS IS NOW THE WORST WENDYS EVER!!! IVE ALWAYS COME HERE ALL MY LIFE. YET TODAY AT 8PM a dark skin kid and an old lady at the Wendy’s were TERRIBLE at their customer service. The kid doesn’t hears and will ignore you fully on the window ! While the old lady has strong attitude and ignores as well. I’ll be talking to corporate! Wendy’s do better!
  • RB
    Renato Brouwer
    Oct 22, 2025
    1.0
    Got here at 9 am on a Wednesday, apparently they are not open yet. Door is bolted. Is there a wendys here anymore? Is it closed forever?
  • KB
    Kim Brown
    Oct 21, 2025
    5.0
    I love them !! Great Service Especially all the Mangers!! Always fresh Food
  • RP
    rosangela di paula
    Oct 14, 2025
    1.0
    Mala atención. Llegue a buscar un delivery y fui tratado de mucha mala manera. Aparte de esperar más de media hora esperar el despacho
  • NB
    Nieves Berga
    Oct 11, 2025
    1.0
    Hello why is it that the lobby is always closed after 9pm i see the hours of operation 6am till 3am but what about the lobby what are you hours for the lobby cause it does not show on your app

Frequently Asked Questions About Wendy's

Is 211th Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.