Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
1,548 reviews
5 stars
807
4 stars
308
3 stars
202
2 stars
66
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with reports of rude staff, unprofessional behavior, and unresolved complaints.
Cleanliness
Some customers noted cleanliness issues, particularly with food and drink preparation, including dirty ice and unsanitary conditions.
Operational Issues
Frequent complaints about inconsistent hours of operation, including early closures and unavailability of dine-in services.
Food Quality
Mixed feedback on food quality, with some praising freshness while others reported cold or improperly prepared items.
Long Wait Times
Many customers experienced long wait times in both drive-thru and dine-in, contributing to overall dissatisfaction.
- MAMarco AcostaDec 16, 20251.0This Wendy’s is the worst Wendy’s as far as customer service and appreciation the “manager” there is bald and angry and if your thinking about stopping here for a traditional Wendy’s menu don’t bother because the manager here is switching the way Wendy’s has operated for years . Me and my kids were told we’re not wanted there by the manager who basically followed us out the door sticking his head outside to say it because we fact checked him about the menu he was trying to Manipulate. Long story short we took our business elsewhere where we are actually appreciated as customers.
- MAMaria AlarconNov 23, 20252.0My husband and I went to eat and it was freezing cold , we had to leave of how cold it was inside this Wendy. Way too much !
- MBMariam BarruecoNov 18, 20255.0Clean location and very helpful.
- JGJessica GomezNov 4, 20251.0THIS IS NOW THE WORST WENDYS EVER!!! IVE ALWAYS COME HERE ALL MY LIFE. YET TODAY AT 8PM a dark skin kid and an old lady at the Wendy’s were TERRIBLE at their customer service. The kid doesn’t hears and will ignore you fully on the window ! While the old lady has strong attitude and ignores as well. I’ll be talking to corporate! Wendy’s do better!
- RBRenato BrouwerOct 22, 20251.0Got here at 9 am on a Wednesday, apparently they are not open yet. Door is bolted. Is there a wendys here anymore? Is it closed forever?
Frequently Asked Questions About Wendy's
Is 211th Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours at this Wendy's location?
The drive-thru at this Wendy's location is open from 6:30 AM to 2:00 AM Monday through Wednesday and Sunday, and until 3:00 AM on Thursday, Friday, and Saturday.
Does this Wendy's serve breakfast and what meals are available?
Yes, this Wendy's in Miami, FL serves breakfast as well as lunch and dinner.
How can I place an order for pickup or delivery at this Wendy's?
You can place an order for pickup or delivery through Wendy's mobile app, the website order.wendys.com, or via the provided quick link.
What payment options are accepted at Wendy's?
Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa as payment.
Is this Wendy's location currently open and what are its operating hours?
Yes, this Wendy's is open daily from 6:30 AM to 2:00 AM on most days, staying open until 3:00 AM on Thursday through Saturday.
How can I provide feedback about my experience at this Wendy's?
You can provide feedback by contacting Wendy's Customer Care through live chat or phone at 888-624-8140, via their contact page, or by completing the customer satisfaction survey online.
Where is this Wendy's located and what is its contact number?
This Wendy's is located at 20975 South Dixie Highway, Miami, FL 33189. The contact phone number is (305) 969-8520.
Are there other fast food restaurants near this Wendy's?
Yes, nearby you can find another Wendy's, Taco Bell, and various other restaurants like Indian and Latin American restaurants.
What nearby services can I visit along with Wendy's at 20975 South Dixie Highway?
Nearby services include beauty salons like Norma Super Nail and Beleza Chic Salon, pharmacies such as Medciti Pharmacy, and tax services like Liberty Tax Service.
Are there nearby medical or professional services that customers might find useful?
Yes, nearby medical providers include Dr. Nora Daniel MD and Ms. Ayumi Minami APRN; professional services such as Majesty Eagle Multiservices and legal services are also nearby.