LC
Leslie Collazo
Oct 25, 2025
I had a very unpleasant experience here on October 25, 2025, at approximately 5:45 PM, while picking up a DoorDash order.
When I arrived, I urgently needed to use the restroom, but the door was locked. I approached the counter and politely said hello to the blonde female employee who was leaning carelessly against the food counter. She didn’t acknowledge my greeting, instead she looked at her coworker as if she was annoyed I was talking to her. Her overall demeanor was completely unprofessional. She carried herself as if she didn’t care that customers were waiting, which created an uncomfortable and unwelcoming environment from the moment I walked in.
She asked if I was picking up, and I said yes, but I also mentioned that I really needed to use the bathroom quickly and I was trying to ask how to get into the bathroom. Before I could even finish my sentence, she kept cutting me off and repeatedly telling me to “confirm the order online.” There was absolutely no clarity in what she was saying. I wasn’t sure why she kept repeating that or what she meant. She wasn’t explaining whether she needed me to confirm the order before I could use the bathroom or anything else. It was confusing, unhelpful, and unnecessarily rude.
All I was trying to do was ask a simple question about whether the bathroom was locked, but she wouldn’t let me get a word in or provide any direction. She made no effort to listen or help and acted as if I was bothering her. Her tone and attitude were completely unprofessional which genuinely felt like she was looking down on me or treating me as if I was beneath her.
Only later did I realize that she probably wanted me to confirm the order so the restaurant’s time wouldn’t increase on DoorDash, which I completely understand. This is only my second time doing DoorDash so I didn’t realize this was a factor in me confirming the order before the bathroom.
However, a simple explanation would have gone a long way. Instead, her rude demeanor, lack of communication, and unwillingness to show basic courtesy made the entire interaction frustrating and unnecessary.
Regardless of whether I was there as a DoorDash driver or a regular customer, I still deserve the same level of respect and basic courtesy as anyone else. She didn’t even know for certain why I was there before treating me so dismissively, which makes her behavior even more unacceptable.
Eventually, she said she would unlock the bathroom for me after I confirmed the order. She pressed a button and said it should be open, but when I tried to go in, the door still didn’t work. When I went back to the counter, she asked if I didn’t go in, and I told her the door wasn’t working. By that point, I was already frustrated with how rude and dismissive she had been, so I just grabbed the order and left.
Everyone else in the store seemed polite, but her attitude stood out as completely unprofessional and disrespectful. Her coworker was kind and helped me confirm the order and told me she’d hold it for me until I came back from the bathroom.
No customer or delivery driver should ever be treated this way, especially after being polite and patient.
I hope this issue is taken seriously and properly addressed, as this kind of behavior reflects very poorly on Taco Bell and the level of customer service guests should expect.