Brand Certified
Pollo Tropical
3.3(1086 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
7501 Biscayne Boulevard, Miami, FL
33138, United States
Certified by Pollo Tropical • Mar 01, 2026
(305) 944-0227
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/7501-biscayne-boulevard
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
3.3
1,086 reviews
5 stars
420
4 stars
164
3 stars
97
2 stars
88
1 star
317
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported issues with food quality, including burnt chicken, missing items, and unsanitary conditions.
Customer Service
Many reviews highlighted poor customer service, including rudeness, long wait times, and incorrect orders.
Cleanliness
Several customers mentioned cleanliness issues, including reports of bugs and unsanitary conditions in the restaurant.
Speed of Service
Customers frequently complained about long wait times, especially during lunch hours, and delays in receiving orders.
Positive Experiences
Despite the negative feedback, some customers praised the food quality and service, noting friendly staff and good meals.
- BMBriana MoralesFeb 21, 20261.0One of the SLOWEST Pollo Tropicals I have ever been to. They have two order lanes but only use one. The workers here are so disrespectful and make customers back up just so they hit their time goal. So annoying. Would not recommend this location.
- MGMat GFeb 10, 20261.0They took 15 minutes to get the guy in front of me a SAUCE. Held up like a bunch of cars in line while they were at it. When I got to the window they didn’t even know my order & tried to charge me $19 for a fries/corn chicken combo, and then $16. I’ve paid like $12-$13 at most for this before. At this point they were delaying me from getting back to work so I just drove off.
- HSHeimer Polanco SanchezFeb 3, 20264.0This location it's juat drive-thru option. No indoor available
- CECarlos EncarnaxioJan 30, 20261.0Compré 5 combos y al revisar del 5 solo me dieron la soda y no lo otro además de áverme cobrado el que nisiquiera vi
- FCFNU ChiragJan 29, 20261.0Worst place to get food. They make you wait at least 30 mins even if you order from the app ahead and then give you the wrong order.
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Miami?
Pollo Tropical in Miami is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online through their delivery page.
Where is Pollo Tropical located?
Pollo Tropical is located at 7501 Biscayne Boulevard, Miami, FL 33138, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional recipes with a creative twist.
Does Pollo Tropical have seating available for dine-in customers?
Yes, Pollo Tropical has onsite seating available for customers who wish to dine in.
Is Pollo Tropical family-friendly and accessible for children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Does Pollo Tropical provide options for takeout and curbside pickup?
Yes, Pollo Tropical supports takeout, curbside pickup, and no-contact delivery options for customer convenience.
Are there vegetarian options available at Pollo Tropical?
Yes, Pollo Tropical serves vegetarian options as part of their menu.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit The Cat's Meow Cafe for a cozy cafe experience, F45 Training Upper Eastside gym for a workout, and Royal Inn hotel if you need accommodation.
Are there convenient nearby services to complement my visit to Pollo Tropical?
Yes, nearby services include Yao Animal Hospital for pet care, SoFlo e-Bike Shop for bike rentals, and Sanchez Coleman Studio for clothing and interior design.
Brand Certified Facts from Pollo Tropical
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