Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
3.3
1,066 reviews
5 stars
412
4 stars
160
3 stars
96
2 stars
86
1 star
312
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers feeling ignored or mistreated.
Order Accuracy
A significant number of customers reported issues with incomplete or incorrect orders, leading to frustration and dissatisfaction.
Food Quality
While some customers praised the food, many others complained about burnt, undercooked, or stale items, indicating inconsistency in food preparation.
Cleanliness
Several reviews mentioned unsanitary conditions, including reports of bugs and dirty facilities, which negatively impacted customer experiences.
Wait Times
Customers frequently noted long wait times both in the drive-thru and for food preparation, contributing to a negative overall experience.
- DSDanny SalavarríaNov 6, 20255.0Me encantó el pollo a la parrilla y Crispy siempre los pido
- CDCathy DangOct 31, 20255.0Everything you need from a pollo tropical. They were out of some sauces but had the cilantro garlic.
- JSJade SmithOct 29, 20251.0The manager is being rude to employees
- BLBoris LuisOct 26, 20251.0Asco de lugar, vas por el drive thru y no te atienden, las empleadas te tratan como si no te vieran shame on you!
- FRFermina RodriquezOct 10, 20255.0Muy sabroso y muy buen precio
Frequently Asked Questions About Pollo Tropical
What are the operating hours for Pollo Tropical in Miami?
Pollo Tropical in Miami is open daily from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service?
Yes, Pollo Tropical offers delivery service. You can order online through their delivery page.
Where is Pollo Tropical located?
Pollo Tropical is located at 7501 Biscayne Boulevard, Miami, FL 33138, USA.
What type of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American dishes, featuring fresh 24-hour citrus marinated chicken and traditional recipes with a creative twist.
Does Pollo Tropical have seating available for dine-in customers?
Yes, Pollo Tropical has onsite seating available for customers who wish to dine in.
Is Pollo Tropical family-friendly and accessible for children?
Yes, Pollo Tropical welcomes families and children, offering a children's menu and high chairs.
Does Pollo Tropical provide options for takeout and curbside pickup?
Yes, Pollo Tropical supports takeout, curbside pickup, and no-contact delivery options for customer convenience.
Are there vegetarian options available at Pollo Tropical?
Yes, Pollo Tropical serves vegetarian options as part of their menu.
What nearby places can I visit before or after dining at Pollo Tropical?
Nearby you can visit The Cat's Meow Cafe for a cozy cafe experience, F45 Training Upper Eastside gym for a workout, and Royal Inn hotel if you need accommodation.
Are there convenient nearby services to complement my visit to Pollo Tropical?
Yes, nearby services include Yao Animal Hospital for pet care, SoFlo e-Bike Shop for bike rentals, and Sanchez Coleman Studio for clothing and interior design.