Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,614 reviews
5 stars
1,384
4 stars
528
3 stars
263
2 stars
130
1 star
309
What are people saying?
AI-generated from recent customer reviews
Food Quality
Mixed reviews on food quality; some customers enjoyed the flavors while others reported issues with overcooked or poorly prepared items.
Customer Service
Customer service experiences varied widely, with some praising staff for their friendliness and attentiveness, while others reported rude behavior and poor order accuracy.
Order Accuracy
Frequent complaints about missing items and incorrect orders, particularly with online and drive-thru orders.
Cleanliness
Concerns raised about cleanliness, with reports of dirty tables and unsanitary conditions in some locations.
Value for Money
Many customers appreciated the affordable prices and good portion sizes, although some felt the quality did not match the price.
- RCRaiko Cairo Castillo1 day ago1.0Mala atención al cliente ni siquiera lo deja hablar. Como si se estuviera acabando el mundo. La quesadilla de ropa vieja es una estafa. Llena de grasa y nada de carne. Además la porción de carne no es la gran cosa es más tortilla que carne. La tortilla estaba floja es decir que casi ni la pasaron por la plancha y la tortilla estaba cruda
- GMGiacomino Martinucci5 days ago2.0la comida extremadamente mala
- GRGabby RizoOct 10, 20255.0Definitivamente no se que hacen diferente acá pero el mejor pollo tropical
- LSLuis SantosOct 5, 20251.0I buy pollo tropical every Sunday and today received burned chicken in this location. They didn’t give me my receipt order with a purpose. Don’t buy chicken here seems the cook doesn’t know what is overcooked and burned.
- SSSandySep 28, 20253.0He comprado en varios pollo tropical y todo ha sido excelente, pero en este no, mi pedido fueron 2 combos familiares y algunos sides y faltaron cosas, no nos dieron ni una sola salsa y los frijoles solo tenían caldo nada de granos, uno de los combos le faltó el pan también de verdad que mi experiencia no fue tan buena, en esta sucursal de pollo tropical recomiendo revisar todo.
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical at 7210 NW 36th Street, Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service at this location?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM. You can order online via their delivery link.
Where can I find the Pollo Tropical menu?
You can view the Pollo Tropical menu online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, including their fresh 24-hour citrus marinated chicken and dishes like Mojo Roast Pork and TropiChop bowls.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical have seating and is it wheelchair accessible?
Yes, Pollo Tropical has seating available, including wheelchair accessible entrances, parking, seating, and restrooms. They also have high chairs and welcome families with children.
Is there parking available at Pollo Tropical?
Yes, Pollo Tropical offers free parking in their parking lot for customers.
Are there nearby coffee shops where I can grab a drink before or after visiting Pollo Tropical?
Yes, nearby coffee shops include Starbucks and Miami Coffee Shop, where you can enjoy coffee before or after your meal at Pollo Tropical.
What hotels are located near Pollo Tropical for out-of-town visitors?
The Aloft Miami Airport hotel is nearby, making it convenient for visitors who want to stay close to Pollo Tropical while traveling.
Are there other dining options near Pollo Tropical if I want to try different cuisines?
Yes, nearby restaurants include San Agustin for pizza and deli options, El Toro Loco Churrascaria for Brazilian steakhouse fare, and Chipotle Mexican Grill for Tex-Mex dishes.