Business Details
About
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Hours
Reviews
4.0
2,628 reviews
5 stars
1,391
4 stars
529
3 stars
263
2 stars
131
1 star
314
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
While many enjoyed the food, there were consistent complaints about the quality, including overcooked items and missing ingredients.
Positive Staff Experiences
Some employees, like Elio and Aaron, received praise for their excellent customer service, highlighting the inconsistency in staff performance.
Cleanliness Concerns
Several reviews mentioned that the restaurant was not clean, with dirty tables and unsanitary conditions noted.
Value for Money
Customers appreciated the affordable prices and good portion sizes, although some felt the quality did not match the price.
- DADeb Anderson4 days ago2.0The young woman at the counter was terrible. She tried to speak with a big bulge of food in her right cheek which in itself was terrible but she also talked very quickly and quietly. I ordered the chicken cesar wrap, the cheesy plantains, and a strawberry lemonade. The wrap was just ok. The lettuce crisp and dressing good- however the chicken was overcooked and dry. Also found a small bone in one of my bites. The cheesy plantains was a new experience for me but all in all not bad but not great either. The strawberry lemonade had really no flavor. My friend ordered the chicken quesdilla and received the Ceasars instead. Several people were in the drive through and it appeared most of them had to come back in to get something corrected on their order. Lots of angry customers. Wouldn't recommend.
- JMJoel Marino6 days ago1.0The worst pollo, tropical Ever, the Girl at the window was horrible lied Gave My food to the people in front of me, and then try to return it after they touched it. I explained it to her and she chose not to do nothing about it. This pollo tropical is garbage. Please, do not go in there.
- APAura PerezJan 5, 20261.0One of your employees behaved inappropriately and disrespectfully toward my husband, right in front of me and our children. She addressed him in a flirtatious manner, calling him “my love” in front of us. The only reason I did not react at the moment was to avoid causing a scene in front of my children. However, this type of behavior is completely unacceptable and shows a lack of professionalism. 1/04/2026 around 5:30 pm
- NMNakishea MossDec 29, 20251.0Service was terrible @ pickup. I got looked over 10+ people because I couldn’t speak Spanish & the lady who was serving pickup orders couldn’t ask me in English what my name or order number was. I was in there for 30 minutes because I couldn’t speak English! She literally gave people who came after me all their orders while I sat there. Got there at 1150, I’m leaving at 1235. Seriously? For an order I placed ONLINE 10 minutes prior to arriving. It wasn’t until I got frustrated and asked for help MYSELF from another worker that I got attention. Never again.
- LCLC CollinsDec 28, 20254.0I got take out, the food was delicious. The server was ok, I would have added more stars but they still didn't get my order right when I told them what I didn't want on it and they said what I didn't want and continued to put it on my order. When I got my order I was like huh after I got back to the hotel. Other than that hiccup I did enjoy it.
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical at 7210 NW 36th Street, Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service at this location?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM. You can order online via their delivery link.
Where can I find the Pollo Tropical menu?
You can view the Pollo Tropical menu online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, including their fresh 24-hour citrus marinated chicken and dishes like Mojo Roast Pork and TropiChop bowls.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical have seating and is it wheelchair accessible?
Yes, Pollo Tropical has seating available, including wheelchair accessible entrances, parking, seating, and restrooms. They also have high chairs and welcome families with children.
Is there parking available at Pollo Tropical?
Yes, Pollo Tropical offers free parking in their parking lot for customers.
Are there nearby coffee shops where I can grab a drink before or after visiting Pollo Tropical?
Yes, nearby coffee shops include Starbucks and Miami Coffee Shop, where you can enjoy coffee before or after your meal at Pollo Tropical.
What hotels are located near Pollo Tropical for out-of-town visitors?
The Aloft Miami Airport hotel is nearby, making it convenient for visitors who want to stay close to Pollo Tropical while traveling.
Are there other dining options near Pollo Tropical if I want to try different cuisines?
Yes, nearby restaurants include San Agustin for pizza and deli options, El Toro Loco Churrascaria for Brazilian steakhouse fare, and Chipotle Mexican Grill for Tex-Mex dishes.