Business Details
7210 NW 36th Street, Miami, FL
33166, United States
Certified by Pollo Tropical • Feb 08, 2026
(786) 221-1568
Certified by Pollo Tropical • Feb 08, 2026
https://locations.pollotropical.com/fl/miami/7210-nw-36th-street
Certified by Pollo Tropical • Feb 08, 2026
About
Certified by Pollo Tropical • Feb 08, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Feb 08, 2026
Hours
Certified by Pollo Tropical • Feb 08, 2026
Reviews
4.0
2,641 reviews
5 stars
1,400
4 stars
530
3 stars
263
2 stars
133
1 star
315
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers enjoyed the food, many complained about overcooked items, missing components, and overall dissatisfaction with the meal quality.
Positive Staff Experiences
A few employees received praise for their excellent customer service, highlighting the importance of individual staff performance.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions in the restaurant, particularly dirty tables and a lack of cleanliness.
- GMGenesis Stone & More2 days ago5.0Opción siempre confiable y fresca para comida caribeña saludable. El pollo a la parrilla y la yuca son los favoritos de nuestro equipo. Gran servicio y ubicación conveniente en Doral.
- FPFrancisco PerezJan 25, 20262.0It was really hot in here and the workers had bad attitudes. When I asked for sauce they gave me a dirty look and refused to give me any. They gave me half my order for here and the other half to go. The food was good but the service was horrendous. Do not come to this pollo tropical
- EBElias BeatoJan 20, 20265.0Un lugar muy especial para degustar buena comida, con un ambiente familiar y un servicio excelente. Me gusta tanto que no me canso de ir, voy cinco veces por semana. Unas de las empleadas favorita es Liliana que me brinda atenciones de primera, aunque todos son muy buenos y profesionales. Los recomiendo 100%. 🕺💃🍷🥳🎆
- DADeb AndersonJan 8, 20262.0The young woman at the counter was terrible. She tried to speak with a big bulge of food in her right cheek which in itself was terrible but she also talked very quickly and quietly. I ordered the chicken cesar wrap, the cheesy plantains, and a strawberry lemonade. The wrap was just ok. The lettuce crisp and dressing good- however the chicken was overcooked and dry. Also found a small bone in one of my bites. The cheesy plantains was a new experience for me but all in all not bad but not great either. The strawberry lemonade had really no flavor. My friend ordered the chicken quesdilla and received the Ceasars instead. Several people were in the drive through and it appeared most of them had to come back in to get something corrected on their order. Lots of angry customers. Wouldn't recommend.
- APAura PerezJan 5, 20261.0One of your employees behaved inappropriately and disrespectfully toward my husband, right in front of me and our children. She addressed him in a flirtatious manner, calling him “my love” in front of us. The only reason I did not react at the moment was to avoid causing a scene in front of my children. However, this type of behavior is completely unacceptable and shows a lack of professionalism. 1/04/2026 around 5:30 pm
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical at 7210 NW 36th Street, Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service at this location?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM. You can order online via their delivery link.
Where can I find the Pollo Tropical menu?
You can view the Pollo Tropical menu online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, including their fresh 24-hour citrus marinated chicken and dishes like Mojo Roast Pork and TropiChop bowls.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical have seating and is it wheelchair accessible?
Yes, Pollo Tropical has seating available, including wheelchair accessible entrances, parking, seating, and restrooms. They also have high chairs and welcome families with children.
Is there parking available at Pollo Tropical?
Yes, Pollo Tropical offers free parking in their parking lot for customers.
Are there nearby coffee shops where I can grab a drink before or after visiting Pollo Tropical?
Yes, nearby coffee shops include Starbucks and Miami Coffee Shop, where you can enjoy coffee before or after your meal at Pollo Tropical.
What hotels are located near Pollo Tropical for out-of-town visitors?
The Aloft Miami Airport hotel is nearby, making it convenient for visitors who want to stay close to Pollo Tropical while traveling.
Are there other dining options near Pollo Tropical if I want to try different cuisines?
Yes, nearby restaurants include San Agustin for pizza and deli options, El Toro Loco Churrascaria for Brazilian steakhouse fare, and Chipotle Mexican Grill for Tex-Mex dishes.
Brand Certified Facts from Pollo Tropical
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Certified February 08, 2026Yext Knowledge Graph
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