Brand Certified
Pollo Tropical
4.0(2642 reviews)
Certified by Pollo Tropical • Mar 01, 2026
Business Details
7210 NW 36th Street, Miami, FL
33166, United States
Certified by Pollo Tropical • Mar 01, 2026
(786) 221-1568
Certified by Pollo Tropical • Mar 01, 2026
https://locations.pollotropical.com/fl/miami/7210-nw-36th-street
Certified by Pollo Tropical • Mar 01, 2026
About
Certified by Pollo Tropical • Mar 01, 2026
Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago.
Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls.
At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Accepts reservationsNot available
Location
Certified by Pollo Tropical • Mar 01, 2026
Hours
Certified by Pollo Tropical • Mar 01, 2026
Reviews
4.0
2,642 reviews
5 stars
1,401
4 stars
529
3 stars
262
2 stars
133
1 star
317
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.
Food Quality
While some customers enjoyed the food, many complained about overcooked items, missing components, and overall dissatisfaction with the meal quality.
Positive Staff Experiences
A few employees received praise for their excellent customer service, highlighting the importance of individual staff performance.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions in the restaurant, particularly dirty tables and a lack of cleanliness.
- DRDiana Rosa Ceballos Rios5 days ago5.0Excelente pollo y sopa, carne, frijoles, todo todooo
- OOOniFeb 24, 20261.07:20 pm 02/24/26 20 minutes waiting for half a chicken, beans, and salad. The ordering system inside is not working; there are only 2 people to serve 10 customers arriving every 2 minutes. You should hire more staff so that customer wait times are as short as possible. Thank you.
- JPJuanita PinkeltonFeb 16, 20261.0Never have I ever walked into an establishment t and felt unwelcome. The sachierblooked everywhere but at me. I stood there what seemed like forever. Just 45 seconds Noone was in front of me I look pretty good. Don't know why I wasnt greeted. Had to go back to car and order. Only because my daughter wanted souo and we are 1000 miles from home. Poor customer service
- GMGenesis Stone & MoreFeb 8, 20265.0Opción siempre confiable y fresca para comida caribeña saludable. El pollo a la parrilla y la yuca son los favoritos de nuestro equipo. Gran servicio y ubicación conveniente en Doral.
- FPFrancisco PerezJan 25, 20262.0It was really hot in here and the workers had bad attitudes. When I asked for sauce they gave me a dirty look and refused to give me any. They gave me half my order for here and the other half to go. The food was good but the service was horrendous. Do not come to this pollo tropical
Frequently Asked Questions About Pollo Tropical
What are the opening hours for Pollo Tropical at 7210 NW 36th Street, Miami?
Pollo Tropical is open every day from 10:00 AM to midnight.
Does Pollo Tropical offer delivery service at this location?
Yes, Pollo Tropical offers delivery service daily from 10:00 AM to 11:30 PM. You can order online via their delivery link.
Where can I find the Pollo Tropical menu?
You can view the Pollo Tropical menu online at https://www.pollotropical.com/menu.
What types of cuisine does Pollo Tropical serve?
Pollo Tropical serves Cuban and Latin American cuisine, including their fresh 24-hour citrus marinated chicken and dishes like Mojo Roast Pork and TropiChop bowls.
What payment options are accepted at Pollo Tropical?
Pollo Tropical accepts American Express, Discover, MasterCard, and Visa credit cards, as well as debit card and mobile NFC payments.
Does Pollo Tropical have seating and is it wheelchair accessible?
Yes, Pollo Tropical has seating available, including wheelchair accessible entrances, parking, seating, and restrooms. They also have high chairs and welcome families with children.
Is there parking available at Pollo Tropical?
Yes, Pollo Tropical offers free parking in their parking lot for customers.
Are there nearby coffee shops where I can grab a drink before or after visiting Pollo Tropical?
Yes, nearby coffee shops include Starbucks and Miami Coffee Shop, where you can enjoy coffee before or after your meal at Pollo Tropical.
What hotels are located near Pollo Tropical for out-of-town visitors?
The Aloft Miami Airport hotel is nearby, making it convenient for visitors who want to stay close to Pollo Tropical while traveling.
Are there other dining options near Pollo Tropical if I want to try different cuisines?
Yes, nearby restaurants include San Agustin for pizza and deli options, El Toro Loco Churrascaria for Brazilian steakhouse fare, and Chipotle Mexican Grill for Tex-Mex dishes.
Brand Certified Facts from Pollo Tropical
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